Tailgate button not working.

[RidingHighNCO]

Tailgate button located on the tailgate is now working intermittently, key fob will open it, tailgate switch on the dash and using the door keypad will not open it. It worked great until I picked my truck up from the dealer today. My truck in being serviced to update 13 modules that have not been update OTA. Getting this work done was an extremely painful process.

Has anyone else experienced this?

From my experience on this issue every time you take your truck in for service ask them to query if all your modules are up to date. If your truck is still under warranty getting them to perform the operations might not be a huge issue. My truck is out of warranty due to mileage, Ford OTA group stated that my truck has not been getting updates. I’ve only had one successful update since I purchased the truck in July 2021. The Customer relations department knows this, it’s all documented by the OTA group. Ford’s response is “it’s out of warranty and my responsibly”. Ford did cover part of the labor costs but will not step up and cover the total cost even though their documentation shows my truck has had an OTA issue since I purchased it and still under bumper to bumper warranty. I was told keep all my paperwork and if there is ever a recall I could request a refund.

Now my truck has lost functionality from when I took it in for service. I’ve got a call out to my dealer about the issue and have not received a return call.

In my opinion Ford no longer cares about their customers, about their satisfaction with Ford’s product.

Sponsored

 

[Fox146]

Well the dealer should fix your tailgate as they were the ones that made it not work anymore. Guaranteed it was screwed in the programming.

 

[RidingHighNCO]

I was hoping to remove this post before anyone replied. After an hour on the phone with the OTA group I was able to fix the problem. I had to update my FP app, perform a FP reset. Now you must press the buttons twice quickly to open the tailgate.
I no longer have an issue with my dealer.

 

[Sojourner]

Now you must press the buttons twice quickly to open the tailgate.

Huh. That's always how it's been on my 2023. I was told the double press was a security feature.

 

[fordtruckman2003]

Double press was forced in one of the updates and as soon as I read first post had feeling that was your confusion. Dealer should have told you because there is a very large box that pops up installing update to be sure to inform customer of change.
The update was done because some people were accidentally hitting the tailgate open button in cab driving down the road. One of the updates this year reverted trucks back to single button press, but that I think was unintentional change.
You can use Forscan if you want and set it to single or double press if you have a preference.

 

[RidingHighNCO]

The dealer was not very helpful at all. I probably spent 10-15 hours on the phone with Ford Customer Care center. I'll be mailing a letter to Ford Customer relations tomorrow, the lack of receiving OTA updates has been an issue since I purchased my truck... Anyway, thanks for the replies

 

[HDT05]

One of the updates this year reverted trucks back to single button press, but that I think was unintentional change.

Mine is back to a single press ... seems like it depends on situation and whether the truck is locked or not.... single if I have my key on me or if already unlocked and double when I don't....

 

[Jesse-Infotainment]

THERE IS A NOTICE ABOUT THIS ISSUE.

 

[fordtruckman2003]

THERE IS A NOTICE ABOUT THIS ISSUE.

Good to know for future people searching!

Sponsored