Refund for the Ford Co-Pilot 360 Active 2.0 Assist Package.

[glockcopbob]

I don’t know about the optional improvement plan but the system is only a trial service for three years with the purchase of a new vehicle.

It changes to a subscription plan along with Ford Pass. I am not sure I will pay to keep it working, but if I did, they better keep updating it!

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[bigwyo]

Sorry, I was referring to the ability of the truck to receive the ota software updates that have to do with more than just Blue Cruise.

 

[rugedraw]

Sorry, I was referring to the ability of the truck to receive the ota software updates that have to do with more than just Blue Cruise.

Should it be covered by the warranty? Absolutely. However, as you mentioned, the FSA for BlueCruise programming ends this month. After that, if you can find a dealership capable of doing it, it will come out of pocket. The updates take hours upon hours in many case. With labor rates at dealerships ranging from $150-$200 an hour, it will be a hefty bill.

Also, as you mentioned, if your truck is stuck on an update that is pre-Bluecruise, then you won't get that or any future updates, either.

It's beyond ridiculous.

 

[bigwyo]

I guess I’ll keep my appointment on 9/28 and hope for the best. I would like to have the ability to use the rear facing camera while going down the road!

 

[Snakebitten]

If Ford isn't going to be footing the $bill, then the ONLY reason to even give a dealership an opportunity to update a truck is out the window.

At that point the price of the Mongoose adapter seems incredibly cheap. Especially since you get to keep it. It's yours. Not Ford's or the dealership'.

 

[bigwyo]

I can’t even get the Lakemaster software loaded correctly onto the new fish finder. I have no business messing with the software on my truck!

 

[rugedraw]

If Ford isn't going to be footing the $bill, then the ONLY reason to even give a dealership an opportunity to update a truck is out the window.

At that point the price of the Mongoose adapter seems incredibly cheap. Especially since you get to keep it. It's yours. Not Ford's or the dealership'.

If only it was just that. The license for FDRS is $850 a year, or you can pay $50 for a two day license a few times a year to to your updates. Ideally, if you can get your truck up to date with your initial 2 day license, then you start getting OTA's again and you won't need to continue buying licenses. I just ordered a Mongoose and it arrives next week. I've tried three different dealers; the last one was supposed to attempt the update last Thursday and on Wednesday, the service advisor called me to reschedule for next week because some special technician that visits the store only on Thursdays wasn't able to make it in. I'm done with the excuses and the time wasting.

 

[Grafx36510]

If Ford isn't going to be footing the $bill, then the ONLY reason to even give a dealership an opportunity to update a truck is out the window.

At that point the price of the Mongoose adapter seems incredibly cheap. Especially since you get to keep it. It's yours. Not Ford's or the dealership'.

I’m definitely onboard with this level of thinking. Your earlier post about dealer’s wanting to preserve their legacy business model is what I think.

I’ve encountered dealers across manufacturers that read like a lot of these posts. My current service department is actually good and if I relay info that I find on the internet, they’ll ask for a link. But they are few and far between. I definitely know the two closest local ford dealers get a bit “persnickety” when you even show one iota of information. They hate that laypeople have seemingly pierced the veil so to speak.

 

[Snakebitten]

I can’t even get the Lakemaster software loaded correctly onto the new fish finder. I have no business messing with the software on my truck!

You'd be amazed at how many gentlemen have felt that way before they dipped their toes in. Then joined the ranks of truck owners that are driving the truck they were promised.

It requires focus, not skill.
Which basically explains why the dealership has such a dismal record.

 

[Grafx36510]

You'd be amazed at how many gentlemen have felt that way before they dipped their toes in. Then joined the ranks of truck owners that are driving the truck they were promised.

It requires focus, not skill.
Which basically explains why the dealership has such a dismal record.

Not only focus, but an ability to read prompts from what I’ve seen. The focus (or lack thereof) on the part of the service tech aspect may actually, or probably is because of the way they get paid. They’re incentivized to multitask which means less focus. All that guy/gal wants to do is bring home a paycheck. In the end, haste makes waste.

 

[Snakebitten]

Not only focus, but an ability to read prompts from what I’ve seen. The focus (or lack thereof) on the part of the service tech aspect may actually, or probably is because of the way they get paid. They’re incentivized to multitask which means less focus. All that guy/gal wants to do is bring home a paycheck. In the end, haste makes waste.

Exactly.
That IS what I meant precisely by focus.

I suspect the biggest difference between me updating my truck with FDRS successfully and the professional technician failing at it is that:

1 unlike for him I'm personally vested in the truck. It simply matters more to me

2 I don't mind admitting to myself and anyone else that I am not an expert, so my ego isn't involved and therefore I think that I SHOULD put the truck on a battery charger because the instructions say that I should. (evidence is that a considerable portion of the dealership failures is due to low voltage on the 12V buss during the procedures that can require hours of the truck in accessory mode. Embarrassing, if you think about it)

3. The multitasking you mentioned. Until you are so familiar with succeeding at these procedures, you should not be walking away and not monitoring the progress.

What I am amazed at is that any technician worth his salt could humbly invest one evening of their life and gather the knowledge that they are obviously unaware of, and then starting the next morning at work they could establish themselves as an asset to the employer. But I gather most wouldn't be caught dead answering a coworkers question of "how did you suddenly figure out how to do these dang updates" with...... Well, you know, the truth.

 

[Grafx36510]

What I am amazed at is that any technician worth his salt could humbly invest one evening of their life and gather the knowledge that they are obviously unaware of, and then starting the next morning at work they could establish themselves as an asset to the employer. But I gather most wouldn't be caught dead answering a coworkers question of "how did you suddenly figure out how to do these dang updates" with...... Well, you know, the truth.

ahh, good ol’ knowledge siloing. A form of self preservation that happens in every industry.

 

[bigwyo]

In the last couple weeks I have gotten two updates:
22-PU0727-VI-FXA
22-PU0706-SCH-POPA
Since I’m getting some ota updates I’m going to cancel my appointment next week and hope the updates keep coming!
On another matter, how can rivets be so hard to come by?

 

[bigwyo]

I filed a complaint with the Better Business Bureau a week ago, requesting a refund for the prep package. Ford replied saying that I’d just have to wait for the ota updates and that they consider the case closed.
I guess this ends any further purchases from Ford. It’s unfortunate because my wife is about due for a new vehicle and the Bronco was in the running!

 

[glockcopbob]

Dot hold your breath on Ford paying your money back.

I have been waiting 5 years for reimbursement of the replacement cat converters that were covered under federal extended exhaust warranty. My truck was stranded 5 hrs away and it took three months for the replacement. They never even paid for the tow.

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