Quality - Ford could learn something from this

[PaulGrun]

I just saw the attached message from SONOS and immediately thought of Ford.
For those who aren't familiar, SONOS makes high end in-home audio equipment that relies on the local network. They ran into trouble about a year ago with a poorly conceived and executed over the air product update.
Rather than try to hide it, or deny it was happening or to paper over it with a bunch of sneaky updates under cover of darkness, they came right out, acknowledged that they had screwed up, set about fixing it with a clear public description accompanying a series of planned fixes released every two weeks, and then put in place a series of initiatives designed to re-build customer trust.
Perfect? Not exactly. But damned close.
FORD could take a lesson in customer orientation from these guys.

https://www.facebook.com/share/3jVu2pvoKhuLrpw2/?mibextid=xfxF2i

Sponsored

 

[RickBullotta]

The Sonos CEO sent a similar email out to customers a few months ago...and not much has changed/been fixed since then. All talk thus far.

 

[Antimatter22]

The app and music drop outs are still dogshit even after 5 or so months since the app was updated

 

[PaulGrun]

The Sonos CEO sent a similar email out to customers a few months ago...and not much has changed/been fixed since then. All talk thus far.

I dunno ... I ran into big problems with my SONOS system with the initial update (dropped connections, couldn't connect to the system, etc), almost all of which now seem to have been resolved. It's been working smoothly since the initial run of updates was released in May, and I can see large and noticeable improvements in the overall design and implementation of the IOS app. YMMV.

 

[RickBullotta]

I dunno ... I ran into big problems with my SONOS system with the initial update (dropped connections, couldn't connect to the system, etc), almost all of which now seem to have been resolved. It's been working smoothly since the initial run of updates was released in May, and I can see large and noticeable improvements in the overall design and implementation of the IOS app. YMMV.

The new UX is just awful in my opinion

 

[v8440]

I've never heard of Sonos. That probably says more about me than it does Sonos. When I think of good audio equipment, I think of stuff like McIntosh, and some old tube stuff.

 

[RickBullotta]

I dunno ... I ran into big problems with my SONOS system with the initial update (dropped connections, couldn't connect to the system, etc), almost all of which now seem to have been resolved. It's been working smoothly since the initial run of updates was released in May, and I can see large and noticeable improvements in the overall design and implementation of the IOS app. YMMV.

Two areas that are still very problematic are grouping speakers "on the fly" and volume control. Both are unreliable and buggy/delay prone.

 

[RickBullotta]

I've never heard of Sonos. That probably says more about me than it does Sonos. When I think of good audio equipment, I think of stuff like McIntosh, and some old tube stuff.

They're excellent speakers for music and podcasts, and also a decent soundbar system. We have them all throughout the house. Incredible sound quality and depth for their size.

 

[Ford blue blood]

Sound systems? After nearly 30 years in the Navy, 18+ on board combatants, I'm surprised I can hear at all never mind tell a quality sound system vice a junk system. For me the "in truck" system is just fine! Can't tell much difference between the 16s system and the 24s......

 

[powerboatr]

Sound systems? After nearly 30 years in the Navy, 18+ on board combatants, I'm surprised I can hear at all never mind tell a quality sound system vice a junk system. For me the "in truck" system is just fine! Can't tell much difference between the 16s system and the 24s......

Ditto
Those 400 hz motors hanging above us in our work space, combined with the turbines on tye helicopter and the propulsion for the ship
Left ear is almost dead...it hears rattles??

 

[v8440]

Ditto
Those 400 hz motors hanging above us in our work space, combined with the turbines on tye helicopter and the propulsion for the ship
Left ear is almost dead...it hears rattles??

Not a full career, but fueled plenty of a6's and f14's at NAS Oceana in '92-'93, then into the jp5 pumprooms of the USS Nassau (Never A Set Schedule Always Underway) from '93-'95, then some gunfire in the Army in 2011. Fuel pits and pumprooms are loud with hearing protection, deafening without. I don't hear so well anymore, but of course it's not service related...

 

[m_bt54]

This isn’t enough from Sonos considering how bad they screwed up. The warranty extension not applying to the Move 2 that was released shortly before the update is a joke.

The part about them not taking a bonus is also a PR stunt and not substantial. Even if they don’t get their bonus (they will), they are betting that this move will increase Sonos stock value which they all own quite a bit of.

 

[powerboatr]

Not a full career, but fueled plenty of a6's and f14's at NAS Oceana in '92-'93, then into the jp5 pumprooms of the USS Nassau (Never A Set Schedule Always Underway) from '93-'95, then some gunfire in the Army in 2011. Fuel pits and pumprooms are loud with hearing protection, deafening without. I don't hear so well anymore, but of course it's not service related...

Mine is...each year around year 6 my hearing suffered...even afyet the week of ear plugs 24. 7
The ringing never left.
My ba hearing aid really shuts down the ringing.. amd the alpha stim machine purges the crap in the brain.

Now back to our regular thread
I really like the B and O in both the f150 and the explorer
For my use it's awesome

 

[v8440]

I'm pretty sure mine is too, I was being sarcastic. VA claimed it's not.

Sponsored