Problems with Service Department

[Deleted member 1518]

In my OPINION> Looking at the truck I feel its a gateway issue. My hunch is the Gateway got misconfigured in an update.

If you have forscan I can remote in and take a look.

Thanks for taking a look. The truck is still at the dealer so no dice there. While I would like to have my truck back, I really want to hold their feet to the coals on principle. I was just curious if there was any actual evidence to support that the dealer has actually continued working on the truck.

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[Jesse-Infotainment]

Thanks for taking a look. The truck is still at the dealer so no dice there. While I would like to have my truck back, I really want to hold their feet to the coals on principle. I was just curious if there was any actual evidence to support that the dealer has actually continued working on the truck.

If it’s what I think it is. Good luck they won’t fix it. Sometimes it’s better to realize it sooner than later

 

[Deleted member 1518]

If it’s what I think it is. Good luck they won’t fix it. Sometimes it’s better to realize it sooner than later

I've already realized it; I more mean that I want them to admit they can't fix it. If they admit defeat, then they've breached their contract for the warranty which is a whole different discussion.

 

[rugedraw]

I've already realized it; I more mean that I want them to admit they can't fix it. If they admit defeat, then they've breached their contract for the warranty which is a whole different discussion.

That's a slippery slope. If you want to try to tackle Ford at the legal level because a dealer can't fix your truck, I see a long and winding road ahead of you.

To answer your question: The last time a tech touched your truck was 10/26. They have repeatedly tried to update your GWM and it fails the validation process. They are most likely waiting for Ford engineers to get back to them, and in the meantime, your truck is collecting dust.

Knowing what I know now, if Jesse was offering to help me fix the issue, I would be responding yes from the Uber I'd be in on the way to the dealer to go pick up my truck. I might even take my laptop with me and have him remote in and fix it while it is still parked in their service drive. I would then drive away as I laugh maniacally at all of them.

 

[Deleted member 1518]

tackle Ford at the legal level because a dealer can't fix your truck

Except it is Ford now that is trying to fix the truck. If the dispatched field service engineer can't fix it, then it's on Ford...not the dealer. Right?

 

[rugedraw]

Except it is Ford now that is trying to fix the truck. If the dispatched field service engineer can't fix it, then it's on Ford...not the dealer. Right?

Are you saying they told you they are having a field engineer sent from Ford to the dealer, or that they are waiting for a communication from Ford engineers as to what to try next?

Either way, I would still rather buy Jesse a 12-pack than pay a lawyer to fight Ford. ?‍ To each their own.

 

[Deleted member 1518]

Are you saying they told you they are having a field engineer sent from Ford to the dealer, or that they are waiting for a communication from Ford engineers as to what to try next?

Either way, I would stay rather buy Jesse a 12-pack than pay a lawyer to fight Ford. ?‍ To each their own.

They are having a Ford corporate field engineer sent to the dealer.

 

[rugedraw]

They are having a Ford corporate field engineer sent to the dealer.

If that's the case, I can see why you would be inclined to wait for the engineer to get there.

With that said: I would still be on my way to the dealer with my laptop and cable. My dealer is also my former employer, so I have a different relationship with them. I would let Jesse fix it in front of them and then ridicule them all excessively (in a playful way). Just like I did when I updated my truck and got bluecruise activated and they couldn't. The next time I took my truck in for service, I Iet them have it. Mercilessly. lol

 

[Deleted member 1518]

If that's the case, I can see why you would be inclined to wait for the engineer to get there.

With that said: I would still be on my way to the dealer with my laptop and cable. My dealer is also my former employer, so I have a different relationship with them. I would let Jesse fix it in front of them and then ridicule them all excessively (in a playful way). Just like I did when I updated my truck and got bluecruise activated and they couldn't. The next time I took my truck in for service, Iet them have it. Mercilessly. lol

I think I would be more inclined to have taken that route if this was all handled a little differently and if I had a better rapport with the dealer. Plus, I know how corporate Merica works. If customers with these niche problems always end up giving up on forcing their hand and fixing things themselves, then nothing will change. If they have to sink money into sending engineers out to resolve the problems, I'd wager they'll figure out root cause pretty quick.

Granted, I might be a single grain of sand on a beach, but there's always the idea that if more people hold these companies accountable for what was promised, we'd see some change in how things are handled.

 

[Deleted member 1518]

And to pile on...the service advisor from the dealer just called me because he scheduled to have the field service engineer out on Monday. He asked me if I could bring my truck in...

 

[rugedraw]

And to pile on...the service advisor from the dealer just called me because he scheduled to have the field service engineer out on Monday. He asked me if I could bring my truck in...

While your truck is at the dealer? Lmfao! I would have lit him up like a christmas tree.

 

[Deleted member 1518]

While your truck is at the dealer? Lmfao! I would have lit him up like a christmas tree.

I just said "homie, my truck is sitting on your lot where it has been since 9/4." I swear I could hear his brain misfire.

 

[fordtruckman2003]

When the Ford special person fails to fix it then I'd go the Jesse route. They have been fooling with it long enough.

 

[Snakebitten]

When the Ford special person fails to fix it then I'd go the Jesse route. They have been fooling with it long enough.

I discovered long ago that for ME, it's just the opposite.
I go the Jesse route FIRST, if I can't solve the issue myself.
(Note that I do NOT see Jesse as a $free service. I have not and never will take advantage of his generosity)

The dealership is the LAST option I would rely on. Gives me the heebyjeebies just considering handing them my keys and leaving the premises.

 

[fordtruckman2003]

I discovered long ago that for ME, it's just the opposite.
I go the Jesse route FIRST, if I can't solve the issue myself.
(Note that I do NOT see Jesse as a $free service. I have not and never will take advantage of his generosity)

The dealership is the LAST option I would rely on. Gives me the heebyjeebies just considering handing them my keys and leaving the premises.

Yes, but they are currently stuck at dealer and Jesse offered help. I'd rather throw money at him than a dealer if I was in need. At this point they just have to wait for Ford to fix or fail and demand the truck be returned.

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