Ford Motor Company Announcement

[Ford Motor Company]

As of December 30, 2024; Ford Motor Company no longer monitors this forum. If you are an owner and have an inquiry for Ford, including inquiries related to a quality or safety issue, please contact your local dealership or Ford directly. Please see all of the ways you can contact us at Contact Us | Ford® Customer Service, Help & Live Chat | Ford.com. You can also send us a direct message on the official company pages for assistance: Ford Motor Company Facebook or Ford Motor Company X.

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[JJSnell]

As of December 30, 2024; Ford Motor Company no longer monitors this forum.

He accidentally typo'ed "2024" instead of 2021....

 

[powerboatr]

???‍?️?‍?️?‍?️

 

[Kanuck]

I just wonder how many members they really did help? I had the feeling they were smoke and mirrors.

 

[FaaWrenchBndr]

Never really did a damn bit of good anyway so what’s the point?

 

[Snakebitten]

Well to be fair, they stated that they are no longer going to monitor the site.

There IS evidence that they did some monitoring.

 

[turbopilot]

Well to be fair, they stated that they are no longer going to monitor the site.

There IS evidence that they did some monitoring.

Their interaction on this forum could have been a great aid to Ford customers, but it was simply a head fake to appear to care.

I had one interaction with Ford via this forum with the "Stop Safely Now" software bug. Nobody I talked to at Ford had any idea what the problem was. And no Ford representative seemed interested in helping, instead they just transferred me to another Ford represtative who had no idea what I was talking about. In the last conversation they said it would be investigated and someone would call back. Of course that never happened.

Ford is like our Federal government. It is too big to manage. The dysfunction inertial is overwhelming.

 

[FORDTEXAS]

y’all were useless in the first place
@Ford Motor Company

 

[SumGuy]

I just wonder how many members they really did help? I had the feeling they were smoke and mirrors.

They helped me open a case with corporate and I got a free 5/75k Ford PremiumCare plan out of my communication.

Social media jobs are hard. Have to try and drive engagement through posts and member interactions.

 

[turbopilot]

They helped me open a case with corporate and I got a free 5/75k Ford PremiumCare plan out of my communication.

Social media jobs are hard. Have to try and drive engagement through posts and member interactions.

Even harder when the folks who interact with the members are clearly DEI hires. The people I talked to had no idea what I was talking about and no apparent idea about how to escalate the issue to somebody within Ford that had any understanding of the problem. You don't solve problems by extending the warranty.

 

[z-man]

@Ford Motor Company please PM me your VIN number and we will help you with your monitoring issue.

Thank you and have a great New Year!

 

[dadrew]

Well to be fair, they stated that they are no longer going to monitor the site.

There IS evidence that they did some monitoring.

your positivity is infectious.....keep it up!

 

[SumGuy]

Even harder when the folks who interact with the members are clearly DEI hires. The people I talked to had no idea what I was talking about and no apparent idea about how to escalate the issue to somebody within Ford that had any understanding of the problem. You don't solve problems by extending the warranty.

It’s managing expectations, I suppose. A new college grad monitoring forums has zero vehicle knowledge, and even less corporate knowledge. But the person directed me enough to get to the right department and I am satisfied with a free extended service plan.

I think ford makes an inferior product, don’t get me wrong. They have value engineered all the good out of these trucks in the name of some middle manager hitting their bonuses. We see the results of these decisions with billions in warranty claims and unsatisfied customers. Fortunately for Ford their biggest competitors have done even worse.

I am pretty sure my truck is going to self destruct in about a week once the factory 36k miles warranty is up.

 

[athenslb57]

Good riddance. No help at all.....

 

[rockfish]

Hey Ford, you could learn a lot by actually monitoring this forum.

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