Dangerous B&O sound system issue

[RayLan]

Sadly it may take a class action to expedite this....unreal

https://lemberglaw.com/ford-f-150-audio-sound-system-problem/

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[Brad-C]

Wow - interesting it's getting that attention. Thanks for posting that link. I just wish Ford would figure it out and find a fix. Again, I can imagine it's not easy, but this is a really bad problem worthy of some serious resources. Ford has been a bit quiet on this forum lately which makes sense if lawyers are getting involved.

 

[Snakebitten]

Ford has been 100% silent on this forum all along.

That is unless you think that bot/algorithm is Ford, and that on the other end of it is a human being tasked with being a meaningful participant with empathy.

No offense to the bot, of course. But I don't think they have feelings.

 

[Nannz2000]

I have a 2021 PowerBoost with the B&O sound system and about 2500 miles on the truck. A week ago I was driving and decided to turn the audio on. As soon as I hit the screen button for CarPlay the system went crazy and started blaring a horrible sound at full volume. Scared the @#$% out of me. It wouldn't respond to any controls so I pulled over into a parking lot. I figured if I shut the truck off it would at least stop - wrong. I turned the truck off, got out, shut the door, messed with the FOB and no change. I finally got back in and drove the 4-5 miles home with my ears plugged and steering with my knee as much as possible (got some really interesting looks from a few people on the way). When I got home I pulled the battery and it finally stopped after a minute or so. I reconnected the battery and as soon as I opened the door it started again. Disconnected the battery again and this time it took maybe 5 minutes to stop, maybe because of the aux 12V battery in the cab. It was dark out so once it finally stopped I just left it in the driveway. I can't tell you how loud it was - like military crowd control loud. The videos attached show it but I think it overwhelmed the mic on my phone and it doesn't convey it well. My ears were ringing for over two hours after my short drive home.

The next morning I pulled the fuse for the amp and took it to the dealer. They had it this whole past week and were not able to reproduce the problem despite driving it and cycling the sound system on and off many times. I made it very clear that this isn't just a weird problem, it's a serious safety issue. They didn't disagree. I requested that they replace whatever in the system was most likely to be the cause which I assumed would be the amp but who knows. They denied the request and said they couldn't do anything about it, so I just have to pick up the truck today. This really sucks because I don't trust it now. I'll have to keep the fuse panel cover off with some kind of handle attached to the amp fuse in case it does it again. It's not easy to get to and I need a quick stop option if it does it again. I'm also concerned that the speakers got damaged but according to the dealer they are fine. We'll see... This whole thing is just a totally unacceptable situation.

I just wanted to post this to document it in case it's not an isolated incident. The dealer said if it does it again to just pull the amp fuse and not disconnect the battery so they might be able to diagnose it. They think the overnight battery disconnect reset everything which makes sense but it doesn't give me any confidence in the thing going forward.

We just had this same thing happen. Went straight to our dealership. It did it twice and couldn’t get it to do it again at the dealership

 

[Jafo2317]

Thanks for the link. Already submitted some more info from this legal team.

 

[pjstud1v]

Just happened again. It really scared my daughter. I guess I’ll be contacting the law firm listed above. Dealer wants me to leave me truck with them for an unknown amount of time and there’s no loaner available. What pathetic support on a $75k truck.

 

[Dannyturner]

Curious of everyone's opinion. My truck just shipped. We have a newborn at home (11 days old) and I'm now very concerned with putting him in the truck with the possibility of this happening. I've been following this ongoing issue since May assuming it would have been resolved by now.

If I just take the #28 fuse out would this prevent the possibility of this issue happening. What all wouldn't work with the #28 fuse out? At this rate though, I could be driving for a long time with the fuse out. An $80k truck with disabled features...I'm trying to look past that part right now.

I'm also considering just canceling my order now. I know 700,000+ f150s were sold in 2021 but I think a better ratio of this known issue happening is taking the number of users on this website and comparing that number to the number of reported issues on here. That ratio is much more telling than the 700,000+ number, IMHO.

 

[Antimatter22]

Curious of everyone's opinion. My truck just shipped. We have a newborn at home (11 days old) and I'm now very concerned with putting him in the truck with the possibility of this happening. I've been following this ongoing issue since May assuming it would have been resolved by now.

If I just take the #28 fuse out would this prevent the possibility of this issue happening. What all wouldn't work with the #28 fuse out? At this rate though, I could be driving for a long time with the fuse out. An $80k truck with disabled features...I'm trying to look past that part right now.

I'm also considering just canceling my order now. I know 700,000+ f150s were sold in 2021 but I think a better ratio of this known issue happening is taking the number of users on this website and comparing that number to the number of reported issues on here. That ratio is much more telling than the 700,000+ number, IMHO.

I think you're the only one who can answer that. I get nervous everytime my just turned 1 year old is in the truck. I haven't had it happen at all, but still nerve-racking that the possibility is there since we're not 100% sure what causes it to happen. Seems like some people have gotten it to stop by changing audio sources.

If pulling the fuse is an option, perhaps that can be done whenever the baby is in the truck. It would be annoying to pull and replace the fuse each time but maybe it's an option if you want the truck.

I hope Ford doing their part and at least figuring something out behind the scenes to stop this issue as it can create a dangerous situation. I wish they would acknowledge the issue. Maybe someone who has caught it on video can email someone from corporate.

 

[Zgermab]

Well another victim today. I’ve got a 2022 Lariat and at ~750 miles it decided to join the club of speaker noises. It happened when I pushed the start button and immediately turned off when I’m assuming the current limiter popped on the amp. Prior Porsche service tech. here and did a little digging.

My occurred with the wireless CarPlay disabled, radio was set to Xm prior to startup and I did notice the door chime not start once I pressed the ignition with the door open before the chaos started. I’ve read as many posts as I can find and am trying to gather possible factors to make duplication easier when I take it in.

I have reported the issue and reached out to the attorneys on a class action and encourage everyone else to join. Sadly Ford won’t take action unless it’s enough of us making a complaint especially when it only happens once every couple months. Best of luck to everyone and I’ll keep digging and update when I can.

 

[Jombi]

Add another to the list. 2600miles on the dot. Blew my eardrums out as soon as I pressed the start button. Ringing in ears and headaches all day today. Had CarPlay connected. Entire radio went black and nothing worked until I stepped out. Pulled fuse #28 and no more problems. Other than the fact that I have no sounds.

Neighbors definitely didn’t appreciate it at 5:30am.

 

[Ford Motor Company]

Add another to the list. 2600miles on the dot. Blew my eardrums out as soon as I pressed the start button. Ringing in ears and headaches all day today. Had CarPlay connected. Entire radio went black and nothing worked until I stepped out. Pulled fuse #28 and no more problems. Other than the fact that I have no sounds.

Neighbors definitely didn’t appreciate it at 5:30am.

Good morning! I can assist with your sound concern on my end. Can you send over a DM with your VIN and Ford dealer info?

 

[Jafo2317]

I sent a PM to the above Ford Motor Company Rep on the same concern. They responded with the same questions they're asking you such as Dealership name, VIN. No response after sending them the info requested. This has happened twice since taking delivery of my 2022 F150 Platinum. Dealership has not been able to duplicate loud static noise.

 

[Jombi]

Had it happen again today. This time the speakers popped and it sounds like they tore. Permanently damaged them.

Fun….

 

[dackjob2]

Have the B&O Inleashed in a 22’ F150 Tremor 402a, 4300 miles. So this morning got in the truck and turned it on. All the speakers made a super loud pop/bomb going off sound. Then all the speakers were making a loud crackling sound. Thought for sure the speakers were all blown. Turned it off and back on, still nothing but the crackling sound. 12” screen and digital dash were acting weird also (delayed coming on and not synced when powering on). After several minutes started the crackling stopped and it started playing music from my carplay. Kids said they smelt a burning smell but I can say I did.

 

[bfastr]

makes me a little sorry I ordered the B&O UNHINGED system now!! although maybe thats why my truck is built and MIA in Dearborn. I hope thats the reason

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