Can't use Wireless CarPlay, FordPass, or Hotspot

[Ed21]

Same here. Built 5/3 Dearborn.

Sponsored

 

[riverratt62]

Picked up today, exact same issue. 5/5 Dearborn Build

 

[CardsFan]

I have the exact same symptoms. I have added and removed my vehicle so many times to see if it would reset, but I agree it seems like a modem issue since it seems like the vehicle has no internet capability. I have a scheduled service appointment on Thursday next week so I will let you know what is determined. If anyone else here gets it resolved, please share with the group.

 

[Sully]

Likewise on weather data failure and the other issues. It’s been at the dealer all week sitting. They have to put in a request for help from Ford, unauthorized to work on the system without a response. I asked if I could pick it up, since they're just going to order a module, and was told picking it up would result in closing the request and we’d be back at square one. So my truck’s sitting there waiting on hold. Great truck the couple days I drove it.

 

[Wslinky]

Just got my truck today, built in Dearborn on 5/6. Same issues, we tried multiple accounts and phones no dice.

Are your dealers ordering a new modem module or some other module? I'll be talking to my dealer Monday and would like to know what to tell them.

 

[Sully]

You may want to wait. I wouldn’t be surprised to learn they just shipped our trucks without the backordered part installed. The dealer can’t repair it or order the part without response from Ford and Ford has taken 6 days to respond to the service department’s request. I’ll share the outcome/part timing but I wish I just kept driving for a while while they figure themselves out.

 

[Ed21]

Talked to Ford Pass help yesterday. They are aware of the problem and from what I understand Ford is working on the solution. They gave me a case number. I will also call Vehicle Technologies on Monday. I'm going to wait until they come up with the solution before proceeding any further.

 

[boatfevor]

I am in the same boat. I thought it was just me. When someone gets answers please post.

 

[flatag]

Ford’s new business model. Ship with most parts and see who notices. If they do that to 100,000 customers and only 50,000 complain they saved the cost of 50,000 modules.

 

[Vulnox]

No, that’s nonsense. This is something that got mixed up and definitely not intentional. There’s no logic to it when Ford requires the dealer to walk new customers through setting up FordPass. Even if your dealer or salesman didn’t offer, it’s still a requirement from Ford. There are far better places they could try something like that then a piece of equipment a vast majority of owners will be introduced to, even if they don’t use it in the end.

 

[Ed21]

Ford’s new business model. Ship with most parts and see who notices. If they do that to 100,000 customers and only 50,000 complain they saved the cost of 50,000 modules.

Not sure if that's the case or not but I'm glad to have the truck in my garage after 10 weeks from order to delivery. No complaints on the truck, this issue is small potatoes and I'm sure they'll take care of it. I think Ford is doing the best they possibly can dealing with something that's out of their control. Maybe we'll learn a lesson about dependency... but I doubt it.

 

[Vulnox]

I asked my service tech Friday if they’ve heard from Ford, they said they still have a hold. Thankfully the dealer didn’t require me to leave the truck there as it’s our only vehicle currently since we downsized for a while due to working at home.

 

[Tominoshkosh]

Hi everyone — I thought I was going nuts. I just picked up my 2021 F150 PowerBoost 3 days ago (May 19) and I have the exact same set of symptoms (FordPass app will accept the VIN but no ‘activate’ button appears, CarPlay works on USB but not wirelessly, I’m getting that irresolvable “wireless app projectiin disabled’ error). My truck was built at the Dearborn plant in early May. I contacted my Ford dealer; they were nice but clueless (“this has never happened before” and just left me to deal with it). Haven’t had it into service yet. I did call FordPass customer service and they opened a case. Haven’t heard back yet. The very nice agent did acknowledge they have a known issue and are working on a solution. Promised I’d get a call back within 3 to 5 days. Still waiting. I am now monitoring this thread. Thank you, all, for your contributions. This has helped me because I know others have the same set of issues and I’m not going bananas. Please post any resolutions here. I will do the same.

 

[Fun_Governor]

Same problem here, built in Dearborn. I have contact Fordpass support, they acknowledged a "known issue" and stated someone would contact me within 3-5 business days with a resolution plan.

 

[Vulnox]

So I have had my FordPass case open for a little over a week and they have called me a couple times, first one was a bit useless but this call she said they are still working on it and working with Ford Engineering on a solution, as others have said. But she wasn't mentioning others having an issue, her wording was like it was just me. I mentioned I posted this on the message board and a bunch of people are showing up, more it seems every day, with this issue and an early May build date, and at least for ones I know of, out of Dearborn.

She said it isn't just Dearborn, and they think it starts with builds after April 29th, and they have a good number of reports. She says they are working hard to find a solution, but nothing to act on yet.

Sponsored