Build Error New 2025, XL, RCSB

[NH-RCSB]

Looking for some advice here.
I picked up my new XL, RCSB, 4x4 on Saturday. It was a pretty chaotic and disorganized event. Anyways, When I went to look at the truck. It was made with the optional work surface console. I didn't order this, I don't like this, I don't want this, I have absolutely no use for it. For me it's very aggravating having my elbow raised and 1"-1/2 while resting on a hard plastic edge. The dealer looked into this and confirmed it wasn't on my custom build order. Furthermore, it's not even an option on the XL.
"In certain trims like XLT 301A, XLT 302A, and Lariat 501A, the console work surface is an optional feature that can be added to the vehicle."
I told my dealer that this has to be resolved, and to replace the center seat console with what should be there, the standard cloth surface seat back. His reply was
" there's nothing we can do about this " What ? Really ? Obviously, it's not the dealer's fault that it was installed, But, they should help assist in correcting this issue.
The dealer said that it was up to me to contact Ford and resolve the issue if at all possible.
Soo,.. the question is, Who at Ford to contact ?
Thanks

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[oncechance]

I assume you signed all the paperwork and took delivery? If so, why if not what you ordered? If not, refuse and re-order to your specs.

 

[NH-RCSB]

I assume you signed all the paperwork and took delivery? If so, why if not what you ordered? If not, refuse and re-order to your specs.

Yes, that is correct. I did a custom order almost four months ago. The rest of the truck looked fine. It was just the center console issue. I took delivery. This was ordered to my specifications, however they installed an incorrect center console on the assembly line.
The question is, who and how to contact at Ford to resolve this.

 

[sport19]

Unfortunately, Ford bundled it as part of the 103A package starting in early 2024.

 

[oncechance]

Others may chime in but I think the dealer is the one that will/should rectify this situation for you. I'm not sure you will have much luck with Ford correcting this for you. I would try Ford's customer service and see where that takes you. Good luck getting this corrected.

 

[NH-RCSB]

Unfortunately, Ford bundled it as part of the 103A package starting in early 2024.

Really ?
I did not know that. It didn't show up on the Ford online configure when I built my truck with the 103A package and placed the order.
That's interesting...
Thanks for the information.

 

[NH-RCSB]

Others may chime in but I think the dealer is the one that will/should rectify this situation for you. I'm not sure you will have much luck with Ford correcting this for you. I would try Ford's customer service and see where that takes you. Good luck getting this corrected.

Thanks,.. I'll give it a shot !!

 

[EL5_Zero]

Really ?
I did not know that. It didn't show up on the Ford online configure when I built my truck with the 103A package and placed the order.
That's interesting...
Thanks for the information.

It's definitely in the description "interior work surface". It is highly unlikely the guys in the assembly line installed the wrong center console. I'm sure you can find someone on this forum that would trade you their center console for yours.

 

[Larrymoe]

If you got chrome bumpers, it comes with it. My truck has it. Don't like it, but I'm living with it.

 

[ThumperF150]

Just chill the F out man!!!

OK seriously, I am sort of with you on this. I ordered the 103A package as well. I knew it came with the work surface and I did not want the work surface but I wanted everything else in the 103A package.

I know I can swap out the work surface for a standard center seat. I have already made a bunch of changes to my truck but not that.

My truck will be a year old this month and I am still not sure I want to swap out the work surface. I just don't hate it as much as I thought I would. And, I am not at all convinced I would like the standard center seat better.

So speaking from experience, my advise is to just live with it for a month or two at least, if you still don't like it, there is a pretty good chance you can find someone that will actually trade with you.

Congrats on the new truck.

 

[NH-RCSB]

It's definitely in the description "interior work surface". It is highly unlikely the guys in the assembly line installed the wrong center console. I'm sure you can find someone on this forum that would trade you their center console for yours.

You are correct. I just checked the online congiure and it is now listed. It's not on my build sheet or window sticker. I placed my order four months ago,.. the website must have been updated.

Ohh well. Is anyone in the market for this work surface seta back ?

Thanks

 

[NH-RCSB]

Just chill the F out man!!!

OK seriously, I am sort of with you on this. I ordered the 103A package as well. I knew it came with the work surface and I did not want the work surface but I wanted everything else in the 103A package.

I know I can swap out the work surface for a standard center seat. I have already made a bunch of changes to my truck but not that.

My truck will be a year old this month and I am still not sure I want to swap out the work surface. I just don't hate it as much as I thought I would. And, I am not at all convinced I would like the standard center seat better.

So speaking from experience, my advise is to just live with it for a month or two at least, if you still don't like it, there is a pretty good chance you can find someone that will actually trade with you.

Congrats on the new truck.

Haa,.. chill the F out !!

Great advise,.. Thanks for that !!

I'll post a few pics of the initial mods.

Thanks.

 

[5.0 Junkie]

There are lots of jump seats around for $100-150 that are new takeouts. I finally figured it out. If you take the black plastic pieces apart in the hinge area, there are 2 bolts on the drivers side (outside of console) and 2 bolts inside on the pass side of the jumpseat. I just swapped the entire upper half over and didn't need to mess with the seatbelts. You do need to undo the seatbelt that is latched in. Paperclip on the bottom will release it and it just clicks back in.

It took a while to figure it out. The work surface switch is normally closed so if you don't swap it over, the system doesn't care. I tried forever to get it all apart and never could get down to the sensor. Been running fine for a month with just the base jumpseat lid now. I do have 103A in my 2025.

 

[v8440]

Yet another reason why I'm glad I held out for a 101a...

 

[NH-RCSB]

There are lots of jump seats around for $100-150 that are new takeouts. I finally figured it out. If you take the black plastic pieces apart in the hinge area, there are 2 bolts on the drivers side (outside of console) and 2 bolts inside on the pass side of the jumpseat. I just swapped the entire upper half over and didn't need to mess with the seatbelts. You do need to undo the seatbelt that is latched in. Paperclip on the bottom will release it and it just clicks back in.

It took a while to figure it out. The work surface switch is normally closed so if you don't swap it over, the system doesn't care. I tried forever to get it all apart and never could get down to the sensor. Been running fine for a month with just the base jumpseat lid now. I do have 103A in my 2025.

How did you change out just the jump seat lid ?
I bought a complete jump seat online with the XLT, cloth and storage lid. I'd like to change just the lid / seat back instead of the entire seat.

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