Bluetooth Phone issue

[WMcDonald]

I have a 2021 F150 Lariat. My prob;em is if I am on call call, connected to the hands free bluetooth system on the truck, and another call or text comes in the call either gets staticy or seemlying the person with whom I am conversing gets muted and I have to disconnect and call them back.

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[Popplemer]

This happened to me last night. 2023 XLT. My wife called and as soon as i picked up a text came thru which rendered the call useless. She had to call back. Strange.

 

[Pronebeta]

I have a 2021 F150 Lariat. My prob;em is if I am on call call, connected to the hands free bluetooth system on the truck, and another call or text comes in the call either gets staticy or seemlying the person with whom I am conversing gets muted and I have to disconnect and call them back.

Happened to me several times on a new Lariat 23 bought in October. First service was to address. The dealership did an updare packet, which didnt help.
The unit has issues processing sound sources. Mine has Alexa, which only adds more to the problem.
Havent figured out if it glitching resides in the phone protocols or the headunit.
Ive learned to live with some frequent muted convos and android auto audio loss

 

[WMcDonald]

This happened to me last night. 2023 XLT. My wife called and as soon as i picked up a text came thru which rendered the call useless. She had to call back. Strange.

Happened to me several times on a new Lariat 23 bought in October. First service was to address. The dealership did an updare packet, which didnt help.
The unit has issues processing sound sources. Mine has Alexa, which only adds more to the problem.
Havent figured out if it glitching resides in the phone protocols or the headunit.
Ive learned to live with some frequent muted convos and android auto audio loss

Thanks for the replies. Although I don't wish anything bad on anyone, I'm glad it's not just me. LOL. I've hd the truck almost three years and it just started being an issue in the fall.

 

[DcnPat]

The audio mixing/switching logic is crap in the Sync 4 in our trucks. I sometimes get text or email notification sounds that mute the audio and the audio doesn't come back unless you power cycle the radio or get another notification on the phone.

 

[WMcDonald]

The audio mixing/switching logic is crap in the Sync 4 in our trucks. I sometimes get text or email notification sounds that mute the audio and the audio doesn't come back unless you power cycle the radio or get another notification on the phone.

Me too. I have the same thing and agree. What's perplexing is that it worked fine until recently.

 

[Tenchi]

Used to have this problem with the OTA 4.x.x.x updates, once my truck moved to 6.2.x.x and beyond this has gone away (along with other sync issues I was experiencing).

 

[HammaMan]

The wireless for me was flawless in both sync4 vehicles. Got a new phone now the mach-e randomly drops connection to wireless AA. It's very much a combination of both device and sync.

 

[DcnPat]

Used to have this problem with the OTA 4.x.x.x updates, once my truck moved to 6.2.x.x and beyond this has gone away (along with other sync issues I was experiencing).

I'm on 6.4 (and several phantom 6.4 extra installs)

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