Poor bluetooth phone quality? With bluetooth Carplay

[Ford Motor Company]

Anyone had an issue with their iphone not seeing the truck bluetooth at all? Mine worked great until recently and now can't get it to connect at all. Wired car play is fine. I tried another phone and got the same issue. I have turned bluetooth off/on on truck and phone and reset sync.

Hi Shannon. Can you send us a DM with your VIN and dealership info? I can look into this for you.

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[RamsRule45]

Hi Shannon. Can you send us a DM with your VIN and dealership info? I can look into this for you.

Ford Motor Co will you help me

I'm at my whit's end with my Ford Sync and my Bluetooth.

I've had four F150's in the last 10 years and this could be my last.

In 2024, how can connecting a phone to your vehicle via Bluetooth not be the simplest of tasks. Every time my truck is at Ford, I get a rental truck and EVERY other brand connects flawlessly to my phone. Just by looking in this set of forums alone, FORD must know its a known issue.

I don't use Android Auto, I just connect my Samsung S20 Ultra to my 2022 F150 via Bluetooth. 20% of the time it connects fine. 50% of the time it connects, i can't actually hear the other person as its so garbled that I end up turning off my Bluetooth and talking on my phone using the phone's hands free which at highway speeds is hard to hear. When i say garbled, i mean it sounds like a cross between and electrical storm and being underwater on my phone. People on the other side of call will often tell me that they can't hear me. Most of the time when it connects, it will not hang up when i hang up the call and will usually stay connected to my Sync for up to 2 minutes after. Then it MAY or mostly MAY NOT, be still connected to my truck. My phone will then not connect back so I will often have to turn my truck off at an intersection and open my door to totally disconnect my phone and restart it all to get it back connected.

I have done everything in my power to try to fix it. I have done all the soft fixes like disconnecting and forgetting my phone, factory resetting my phone and my Sync, I've had Ford do every update that they possibly could and they even replaced the APIM module. I've called Samsung and had their technician go on my phone remotely and work on it while its connected to my truck and they have run out of options. I just had my truck in the shop in Oct 2024 and they did all the latest updates.

I have literally tried every suggestion I have been able to find on the internet.

I just want to be able to talk on my phone while driving in my truck. That's it.