Bait and switch?

[SuperClyde]

In some cases, I should say. For example, if they run out of the product it wouldn't be

Ford ran out of parts and didn’t have supply.

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[Static]

There is no doubt the customer is getting the shaft

I heard the shaft is also getting removed

 

[that1guy]

Ford ran out of parts and didn’t have supply.

They didn't run out though, otherwise everyone would be losing the same features. From what I understand that's not the case. Who knows tho, this whole thing is a shitshow and I'm certainly no lawyer, just a super grumpy guy who waited 6 months to find out key features will be missing. Had I known that when I decided to go with Ford, I would have gone with another brand - that's why I feel there's some degree of fraud (or at very least supper dishonest and atrocious business practice)

 

[hotrodmex]

Bait and switch is an advertising scheme, not theft.
If you go into a store based on an ad to find out it's not there and they try to sell you something else, that's bait and switch

This is my mistake. I was sure I had seen it as a crime by deception, but that just might have been one version (selling someone a Sony, but it's a Sorny in the box).

A “bait and switch” takes place when a seller creates an appealing but ingenuine offer to sell a product or service, which the seller does not actually intend to sell. This initial advertised offer is “the bait.” Then the seller switches customers from buying the advertised product or service that the seller initially offered into buying a different product or service that is usually at a higher price or has some other advantageous effect to the advertiser. This is the “switch.” Normally, the switched product that the consumer buys is usually at a higher purchase price, an increased profit for the seller, or may have a less marketable characteristic than the product advertised.

So you would probably need to make a case that Ford had no intention of selling those features, despite them being available on earlier trucks. As with most crimes, you have to prove intent.

Had I known that when I decided to go with Ford, I would have gone with another brand - that's why I feel there's some degree of fraud (or at very least supper dishonest and atrocious business practice)

L.O.L. EVERY other maker has had to do the same thing for at least one feature.

I'm certainly no lawyer, just a super grumpy guy who waited 6 months to find out key features will be missing.

/thread.

 

[that1guy]

So you would probably need to make a case that Ford had no intention of selling those features

Fair point

EVERY other maker has had to do the same thing for at least one feature

I haven't heard about the Tundra dropping anything, which was the other truck I was deciding on, but I haven't been keeping up since I didn't order one

 

[hotrodmex]

I haven't heard about the Tundra dropping anything, which was the other truck I was deciding on, but I haven't been keeping up since I didn't order one

I'll drop hot bombs and say every manufacturer that actually moves units. Toyota sold under 90K Tundras last year. Ford sold over 700K of just the F-150, let alone Super Duty that share features and hardware. So Toyota's shortage is, the truck?

Also, FRom what I can tell you just can't order one right now, and have to take whatever the dealer has coming in, with ADM on top. I was really close on a 22 Tundra (the Terrain Management with cameras blows Ford out of the water), but the procurement situation threw me off (in addition to some other drivetrain omissions by Toyota vs Ford).

 

[that1guy]

I'll drop hot bombs and say every manufacturer that actually moves units. Toyota sold under 90K Tundras last year. Ford sold over 700K of just the F-150, let alone Super Duty that share features and hardware. So Toyota's shortage is, the truck?

Also, FRom what I can tell you just can't order one right now, and have to take whatever the dealer has coming in, with ADM on top. I was really close on a 22 Tundra (the Terrain Management with cameras blows Ford out of the water), but the procurement situation threw me off (in addition to some other drivetrain omissions by Toyota vs Ford).

? Yea they've been struggling. Between the first year of a new generation concern, broken turbos and no hybrid option aside from the Pro is why I went with Ford. Plus my dealer will give my deposit back if I decide not to get it, which no Toyota dealers were willing to do. I do have some fomo when I see them out in the wild tho, they look badass!

 

[FrankThompson]

Your option was for them to remove features or for your vehicle to sit in limbo for an unacceptable amount of time waiting for those features. Many are also removed on the '23 my. So, would you be willing to wait till 2024 or later for those features and then to only get a '22 that has sat in a field just waiting for them for that long?

 

[that1guy]

Your option was for them to remove features or for your vehicle to sit in limbo for an unacceptable amount of time waiting for those features. Many are also removed on the '23 my. So, would you be willing to wait till 2024 or later for those features and then to only get a '22 that has sat in a field just waiting for them for that long?

I get what you're saying but you're kinda missing the point. Ford should have been able to anticipate shortages and the fact that they were going to have to drop features, or stop taking new orders that would take priority over lower trim levels once it was clear they would have to remove features. Stringing customers along for months, locking them into a decision, then dropping features is unacceptable business practice. I am happy to wait on my order but would have gone a different direction if I knew they'd drop features that I want - so I feel they robbed me of being able to make an informed decision and consideration of their competition

 

[bossboy302]

... and I'm certainly no lawyer, just a super grumpy guy...

That's the only thing you've said that I agree with.
It's a global problem. Thousands upon thousands of folks have been affected. Stop whining. Take it up the pipe like the rest of us and move on.....

 

[FrankThompson]

I get what you're saying but you're kinda missing the point. Ford should have been able to anticipate shortages and the fact that they were going to have to drop features, or stop taking new orders that would take priority over lower trim levels once it was clear they would have to remove features. Stringing customers along for months, locking them into a decision, then dropping features is unacceptable business practice. I am happy to wait on my order but would have gone a different direction if I knew they'd drop features that I want - so I feel they robbed me of being able to make an informed decision and consideration of their competition

You're expecting them to be fortune tellers and that's really not fair. I'm sure had they known they would have these severe shortages they wouldn't have offered them.

Lots of factors happened in the past 6 months that they could not have foretold. How badly has just the invasion of Ukraine affected certain supply chains and that didn't happen until Feb 24th (well into the 22 MY)

I completely get your frustration and that is why when I found my truck on a lot, I bought it. I knew there were things I would have rather had (bap over sport primarily), but I also knew they were starting to remove features.

Let's also not forget that even going from the 21 MY to the 22 MY they removed some small things in anticipation of some shortages. They just didn't expect it to be as bad as it was.

This was not bait and switch. This is them adjusting so they can get vehicles in the hands of people You haven't paid for your truck, you can still go get the Tundra if you'd like. You can likely find the truck you want on a lot somewhere, maybe will some concessions but not as many as you have with removals.

 

[texski]

Wouldn't it be a bait and switch if you put an order in, sign off on it, then months later find out there removing features?

I think what you are looking for is DTPA or Breach of Contract. You can look up DTPA to see if it fits.

When you sign that form acknowledging the removal, you have accepted new terms.
The dealer is an independent business, a franchise. Ford is the one requesting the addendum. Depending on the state, I am not sure the dealer can require the execution of this addendum as a condition of the sale. Since it was not a part of the original contract, and a deposit was offered as consideration, you could argue cohesion. I'm not sure the dealer can require this to complete the deal. Talk to your attorney.

Similarly, Ford is trying to get Lightning purchasers to agree not to sell their truck for 1 year. If you sign this, you have voluntarily surrendered your rights. If you lose your job and you can't make payments?! Be sued by Ford because you signed an addendum. Or if you do want to flip it, how is that ANY of Ford's business?!!!!!

Please understand that I am not offering legal advise. Nor do I want to argue with you about the merits of a hypothetical case. If someone wants to discuss a class action lawsuit with one of the firms that regularly sue manufacturers, I would like to know more. #FireFarley

 

[that1guy]

Take it up the pipe like the rest of us and move on.....

LOL I'll leave that up to you. Squeaky wheel gets the grease!
It's up to the manufacturers to drop features, they don't have to. For some reason you've been brainwashed into thinking it's the only way for them to operate, which it's not... It's just the best way for them to maximize profits while screwing (in your case maybe literally?) over their customers. They could just simply stop taking orders (ie Tesla) when they realize they can't deliver what customers expect in a reasonable time. Ford and any other company that drops features like this is simply prioritizing profits over customer experience, full stop.

 

[FrankThompson]

LOL I'll leave that up to you. Squeaky wheel gets the grease!
It's up to the manufacturers to drop features, they don't have to. For some reason you've been brainwashed into thinking it's the only way for them to operate, which it's not... It's just the best way for them to maximize profits while screwing (in your case maybe literally?) over their customers. They could just simply stop taking orders (ie Tesla) when they realize they can't deliver what customers expect in a reasonable time. Ford and any other company that drops features like this is simply prioritizing profits over customer experience, full stop.

No, they are prioritizing customer experience. People are already pissed waiting months and months for chip holds and the like. Some features, like some of the seats used materials from the Ukraine. I'm sure they tried to source from elsewhere, but probably also found that others were doing the same.

Again, they could keep the features and give you the option to wait it out, but would you be happy waiting a year or more for a feature for the materials to be available? If so then you have a point. Technically you still have that option. You can just not take your truck and wait for them to offer those features again.

Ford can't make materials just show up out of thin air. They made a hard choice knowing not everyone would love it, but at least they knew they could get cars out to customers. They are reacting to global supply changes that everyone is dealing with. You feel Ford is worse because you ordered a Ford and it hits closer to home.

Now, do I think that some of the credit they give are low? Yes, but I don't know really know the cost difference in some of those features. Is the difference in cost for the nicer seats in the platinum really worth what they give you credit for? I don't know. I don't know their costs. I agree it seems low, but without knowing the actual cost of goods I can only speculate.

 

[thudnblunder]

There is no doubt the customer is getting the shaft

Unless it’s a driveshaft. THOSE are on back order.

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