2024 F150 help

[Carfreak65]

I ordered a 24 F150 Lariat in Dec. it arrived in Omaha in Jun and has been sitting at Manheim Auto Auctions for the last 2 months along with 800+ new fords. Now i get a call from my dealership saying the truck was totaled during shipment.

Ford Chat has not been helpful nor the inconsistent answers i am getting from the Dealership.

Does anyone on this site have a way to validate some info.

EDIT UPDATE: 29 AUG
So i was able to receive video and photos of the truck. The interior still looks perfect no evidence of damage what so ever. These photos have been sent to my dealership whom is inquiring with the Ford rep as to why it is “Totaled”.

UPDATE 3 Sep
The ford rep has escalated this to the Vehicle Order Escalation team. This was confirmed ia the Ford Chat. Unfortunately they have to many requests at this time and will just have to continue to wait.

at this point i am looking into another vehicle, as much as i wanted this truck it may never arrive.

more info to follow as i get it

UPDATED 12 Sep
Ford Damage Assessment team once again has said the truck is a total loss at 11K in damage. Ford offered me 2K toward a MY25 order. A friend of ours is a dealer and was able to go look at the truck. He sent me a message saying there is a small ping in the hood and thats it. No cracked glass, no water intrusion, literally no damage. Someone is scamming Ford or Ford is scamming its insurance company. We have notified all the local news groups, and filled a claim with the BBB against ford.
I was fortunate enough to have a second truck on order back in April. That truck is being built this week and should arrive in Omaha in October. At this point i dont think i will buy that one either. Im pretty upset with the customer service from Ford not my Dealership!

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[BarryT82]

Call Ford customer service and open a case with them.

 

[CoolCoyote]

I ordered a 24 F150 Lariat in Dec. it arrived in Omaha in Jun and has been sitting at Manheim Auto Auctions for the last 2 months along with 800+ new fords. Now i get a call from my dealership saying the truck was totaled during shipment.

Ford Chat has not been helpful nor the inconsistent answers i am getting from the Dealership.

Does anyone on this site have a way to validate some info.

Have you physically seen it? Is it damaged? Perhaps this property is used as staging for transit damaged vehicles. Seems odd otherwise.

Or your dealership is trying to sell it out from under you. Prior to my F-150 I had a Maverick on order, and it wasn't uncommon for dealers to sell those out from under customers who ordered them.

 

[Carfreak65]

Have you physically seen it? Is it damaged? Perhaps this property is used as staging for transit damaged vehicles. Seems odd otherwise.

Or your dealership is trying to sell it out from under you. Prior to my F-150 I had a Maverick on order, and it wasn't uncommon for dealers to sell those out from under customers who ordered them.

i have not seen it. i have asked for pictures.

Both Ford Marketing and Ford chat show nothing on the vehicle for damage. The truck has not connected via ford pass app yet.

 

[Frdfan]

There was a huge hail storm that rolled through Omaha at the end of June (June 25th to be exact). Hail varied in size from 3/4" to 3" in size. Your's was likely sitting in the holding lot and took a bit of damage. If it's at Manheim, you're likely going to need to reorder or take one off an existing lot.

As someone else said, "dealer's trying to sell it out from under you"--Why? There are plenty on lots currently. Assuming you're order was with one of the area dealers...search their inventories for your build to see if it's sitting on their lot...otherwise, might want to start looking before the 24's are gone.

 

[Blue22]

I don't live far from Manheim Auto Auction but I doubt they would let me stroll on in and take a look at it.

 

[Carfreak65]

I don't live far from Manheim Auto Auction but I doubt they would let me stroll on in and take a look at it.

Same. I live in omaha and have been up there several times to look through the fence.

 

[v8440]

Go there and look for it with a drone if you have one. I'm only half kidding.

 

[Blue22]

Same. I live in omaha and have been up there several times to look through the fence.

That must be a different location. I thought you were talking about the one in Manheim, PA.

 

[CoolCoyote]

As someone else said, "dealer's trying to sell it out from under you"--Why? There are plenty on lots currently.

Why? If they have a customer willing to pay more for that specific build, a shady dealer will absolutely sell it out from under a customer, then come up with some ridiculous story about why they have to put the customer into a different vehicle.

You then continue and state " might want to start looking before the 24's are gone. " which kind of answers your question about why a dealer might sell to a higher paying customer. If this truck took 6 months to get built then I can only assume it has constrained options that make it hard to find.

 

[Frdfan]

Why? If they have a customer willing to pay more for that specific build, a shady dealer will absolutely sell it out from under a customer, then come up with some ridiculous story about why they have to put the customer into a different vehicle.

You then continue and state " might want to start looking before the 24's are gone. " which kind of answers your question about why a dealer might sell to a higher paying customer. If this truck took 6 months to get built then I can only assume it has constrained options that make it hard to find.

Lariats currently have around 3K in rebates available and dealer discounts (see below) of 2K. I doubt they're going to do a dealer markup on someone's special order at this stage of the game.

Plus I live in Omaha, and know we had a huge hailstorm---the railyard these are unloaded in is uncovered. So I'm pretty sure the OP's truck is sitting at Manheim Auto Auction.

 

[Carfreak65]

I get the storms but not the 2 months sitting at Manheim. Then being told its totaled without any visible damage. This is the frustrating part

Plus I live in Omaha, and know we had a huge hailstorm---the railyard these are unloaded in is uncovered. So I'm pretty sure the OP's truck is sitting at Manheim Auto Auction.

 

[Carfreak65]

There was a huge hail storm that rolled through Omaha at the end of June (June 25th to be exact). Hail varied in size from 3/4" to 3" in size. Your's was likely sitting in the holding lot and took a bit of damage. If it's at Manheim, you're likely going to need to reorder or take one off an existing lot.

so what will happen to the vehicles at Manheim, PDR, salvage title, sent back to ford?

 

[HammaMan]

so what will happen to the vehicles at Manheim, PDR, salvage title, sent back to ford?

Depends. Ford might be able to junk them and write them off and then whoever is responsible for their disposal makes bank. Hold on to the VIN and check on it in the future. Given the price jumps on the 25s, you'd better just look for a 24 near you with the features you want. Dealer we got the 24 from is giving ~9k off lariats

https://stiversfordofmontgomery.com...150-lariat-1ftfw5ld0rfb00758?stocknum=FP19567

 

[Frdfan]

so what will happen to the vehicles at Manheim, PDR, salvage title, sent back to ford?

I believe Manheim reconditions (PDR if possible, interior water/mold extraction, glass replacement, etc) and then sells at auction.

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