2021 F150 Powerboost massive electrical gremlins - dealers are USELESS

[Gros Ventre]

Keep in mind that a multitude of multi-pin plugs are now a fact of life regardless of hybrid or not. I've remarked about ensuring plugs are fully seated. Worth a look-see.

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[axial_pro]

Interesting update: We received an email today from the servicing dealership (Barrie Ford), claiming that we had agreed to accept the extended warranty in our conversation from November 8th. On Nov 9th, I made a post here indicating that we had refused the offer as the vehicle remained unrepaired (see post 45).

The service department is now saying the matter is effectively closed! Directly from the email:

"Going forward we will only be looking at current issues that are occurring with the vehicle when bringing it in as we don't want to continue to waste your time. We have also spoke with <CS AGENT> about this as well and is aware we will only be looking at current and existing concerns."

Basically they are telling us that the truck is great and we'll see you for your next issue. I'm just shocked. I have a witness to my conversation with the customer service agent that was made on a speakerphone (disclosed to the CS agent), the post I made on here after the convo, and their alleged "we record the call for training purposes" blurb to fall back on but I am stunned at the audacity of Ford Canada to outright lie about our acceptance of their resolution.

 

[axial_pro]

Also you might try resetting the fuses both in the cabin and under the hood. I found that most of mine were very loose and not pushed in as they should have been. I can imagine that a few good bumps might dislodge some of them.

We did look at this and found tons of fuses barely seated. Crazy given how many people have worked in the truck.

Unfortunately seating the fuses properly had no positive impact.

 

[axial_pro]

We spoke with the servicing dealer today and they are as frustrated as we are with all of the conflicting information they are receiving from Ford Canada. At this point, the dealer is refusing to work on any of our outstanding issues and will only deal with "no start" conditions moving forward until they are directed by corporate to do anything differently.

At this point, we have a call in to the Customer Experience agent assigned to our case and I remain optimistic that they will facilitate a buy-back or trade-in solution. Fingers crossed!

/tldr Dealers are now refusing to even attempt repairs on our vehicle.

 

[axial_pro]

We received an offer today from Ford Canada - a $6000 loyalty credit towards purchasing a new truck. Of course, a new truck here costs $92,000 making our after tax burden to move to a new vehicle ~ $35,000.

Our 2021 cost us a little over $80,000, has 44,000km on it and their “best” trade-in value as $45k. Pretty much 50% depreciation in 18 months. Think of that before you purchase another new truck from Ford - even they know there is not much retained value in these electronic toys.

So…for the low, low price of $35,000 Ford will kindly build us a new vehicle that may or may not be any more reliable or trouble-free than the truck we have now. In essence, they are charging us $35k to fix their problems. Sounds like a great solution!

We will not give up this battle and are committed to creating a service appointment for every bug we encounter. We will cost Ford and their dealership much more in service time than it would cost to make us whole with a replacement truck - at the cost of more stress, squandered goodwill, and brand loyalty.

 

[Samson16]

PICS!!! Show us that gorgeous PB

 

[axial_pro]

Today’s newest problem: The running boards extend when you hit the brakes.

Check out this video:

Where does this end?

 

[Snakebitten]

Probably NOT at your dealership.
Sad truth.

Think about it logically though.
Your truck was built on an assembly line and it's statistically likely that the truck in front of yours, as well as the one behind yours, is not experiencing the same erratic behavior.

And it's not the components that make up the 3 trucks that differ. All 3 have all the necessary parts and components to be a finished product.

So what's different?

If I had to guess, it's not a lot of things, but rather ONE. One faulty harness. One faulty connector. One faulty module. One faulty software value.......

It's such a lousy scenario simply because there's no effective policy or procedure in place, by either the manufacturer or the Factory Authorized (representative) warranty service industry, that can or will track the source component down.

 

[NzCanuck]

Today’s newest problem: The running boards extend when you hit the brakes.

Check out this video:

Where does this end?

in addition to this video, scree

Today’s newest problem: The running boards extend when you hit the brakes.

Check out this video:

Where does this end?

In addition, for your driving pleasure, screen is flashing on and off, switches half night mode half daylight mode, and then does not have maps displayed

 

[NzCanuck]

Probably NOT at your dealership.
Sad truth.

Think about it logically though.
Your truck was built on an assembly line and it's statistically likely that the truck in front of yours, as well as the one behind yours, is not experiencing the same erratic behavior.

And it's not the components that make up the 3 trucks that differ. All 3 have all the necessary parts and components to be a finished product.

So what's different?

If I had to guess, it's not a lot of things, but rather ONE. One faulty harness. One faulty connector. One faulty module. One faulty software value.......

It's such a lousy scenario simply because there's no effective policy or procedure in place, by either the manufacturer or the Factory Authorized (representative) warranty service industry, that can or will track the source component down.

Well the only ones whodon’t seem to understand what you are saying is FORD CANADA , they accepted almost $100,000.00, for this product, now to solve their problem , FORD CANADA expects me to fork over another $30,000.00 to get another “not” fixed 2023. I say not fixed because if not fixed in 2021 model, inherently same potential problems again. So in summary, my contract certainly makes no mention of an incomplete vehicle, because this vehicle is incomplete, because it is nowhere close to $100,000.00 and by their own admission, they will only give $45,000.00 on a trade not a buyback

 

[Snakebitten]

Almost all vehicles have the "potential" to be built with shortcomings. So yea, there's a risk you won't get a trouble free vehicle.

But there are statistics that actually favor that you would get one without the track record of this one.

Still, I wouldn't take the financial bath being offered. Certainly not before I decided how much of my effort would $30k be worth?
I already know that dealership isn't a solution. So no reason to even consider them.

I'm fortunate to have some tools and enough understanding to go at it myself at one level. (my time is cheap compared to anyone else)
I'm perhaps overly optimistic, but I believe that I could at least narrow things down by process of elimination. If so, just maybe I could fix what ails it, or take the information I have to the gurus and see what they say.

 

[NzCanuck]

Almost all vehicles have the "potential" to be built with shortcomings. So yea, there's a risk you won't get a trouble free vehicle.

But there are statistics that actually favor that you would get one without the track record of this one.

Still, I wouldn't take the financial bath being offered. Certainly not before I decided how much of my effort would $30k be worth?
I already know that dealership isn't a solution. So no reason to even consider them.

I'm fortunate to have some tools and enough understanding to go at it myself at one level. (my time is cheap compared to anyone else)
I'm perhaps overly optimistic, but I believe that I could at least narrow things down by process of elimination. If so, just maybe I could fix what ails it, or take the information I have to the gurus and see what they say.

This is not a dealership, this is FORD Canada’ s idea of taking care of their clientele , if you have been following massive gremlins….. dealers are useless thread , l believe this is way past a few bad connections

 

[Snakebitten]

, l believe this is way past a few bad connections

I suggested faulty connection(s) as only one possibility.

Just curious. What do you think is a possible cause for "electrical gremlins"?

 

[NzCanuck]

I suggested faulty connection(s) as only one possibility.

Just curious. What do you think is a possible cause for "electrical gremlins"?

I suspect bad gateway, since joining forum , we have found a number supposed fixes, should have included that scenario, but all that has been done is reprogramming, no replacement. A number of seasoned IT people have said “no codes -no problem “ is simply not true, and by now FORD CANADA should be well on their way to replacing ALL 34 modules or replace the truck

 

[Snakebitten]

No doubt a faulty Gateway Module could wreak havoc!

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