Maybe, but I wouldn’t bet the farm on it. If the state interprets the limitations period as a statute of repose, not a statute of limitations, tolling does not apply. This looks to me like a statute of repose, but it should be researched.
This is a unique job 1 2021 truck that can't be replaced if I want the same thing again. I special ordered the way it is for a reason and want what I had built fixed and returned to me. If it was just a cookie cutter Powerboost truck, It would have been replaced long ago.
It's been at Autonation Katy.
I'm sure this is the problem but the dealership is just sitting around waiting for the Ford engineering team to tell them the next step which is alway replacing components because all the pin tests passed at the moment they were performed. The problem has something to do with cooler temperatures and lately rough roads set it off.
Unfortunately, the problem has existed since it was new but rarely happened the first year. The second year it became more common but it was impossible to get a truck into a dealership and even more impossible to get a service loaner. The only reason it finally went in around September last year was Ford agreed to pay for a rental since the emission system had failed and the truck could not be licensed with a check engine light on.
Is it better to just deal with Ford or would going through an attorney be better to make sure nothing is left on the table? It always feels like the dealers and Ford always make sure everything ends up in their favor and not the customer.
I am very happy with my service advisor, Mario Flores there. The service department has flat out said they do not know how to fix the truck and that they are just sitting around waiting for Fords engineering department to tell them what to test or replace next. The fact that this problem does not exist in any records is probably causing the slowdown but I am tired or waiting for my truck to be fixed.
It’s always a last resort, especially if it’s not the dealership’s fault, but being overly persistent to the point of being annoying gets things done. I’d be calling daily at the very least after months, actually I’d have started that routine a while ago.
I had been bothering them constantly but the answer was always that they can't do anything until the engineering hotline responds back and instructs them on the next step. They said the hotline is very slow to respond with an updated test or replacement instruction and that parts delays have also been slow to arrive. Overall, nobody knows how to fix this truck.
You can start with Ford and try a lawyer later. I would stress the safety aspect over any inconvenience. No one cares if it's annoying or you paid xx dollars. But you don't feel safe driving the truck with malfunctioninf headlights.
I think it will have to be a goodwill case on Fords part the more I look into it since all the lemon law requirements in Texas have lapsed.
I'm trying to do the same, mines back in the shop again, 5 times and I'm tired of not having a vehicle to use.
