Camera realignment not covered under warranty?

[fordtruckman2003]

Oh, and here's a funny side note (since we've talked about doing updates/fixes ourselves). The reason for taking it in was mainly oil change and recalls.. I guess they tried to also apply some of hte OTA updates and when the Service lady called she said "We applied all the updates. But it was weird, one of them was already applied but we had no record of it"....

"Yes..that is weird..I wonder how that happened"

I know that with the help of some around here I've installed some updates myself (since my truck isn't close enough to WiFi normally do to them itself I guess)...I guess it was one of those that they noticed was already installed.... LOL

It will show in history on FDRS everything happening with the truck so they can see that someone else updated it. Just as I can see every time I have our forum members look at PTS or FDRS for me even though they aren't physically touching truck it is logged. Even me looking at diagrams under my VIN number was logged and shows in FDRS everything I was viewing.

Nothing wrong with doing your own updates using Ford software though.

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[FrankThompson]

Apples and oranges

How so? Ok, then lets go back to the oil plug. If I remove the oil drain plug and put it back and cause no physical damage, but doing so cause d the truck to think that it was low on oil for all of time until you had the dealership "recalibrate" something because there was a bug in software, would that be on you or on them?

I realize that it's not a great analogy either. None are, but it makes no sense to me how people think this isn't warranty. There was absolutely zero physical damage. So you are OK with potentially having to have the 360 cameras realigned every time the tailgate is removed, per the instructions in the manual? How does that make sense unless it's a cash grab by ford for it's dealers

Also most of this discussion is now a moot point because Ford recognized the issue and has a TSB to cover the exact scenario. I don't know if TSBs are considered "Warranty", but at least there is no cost to the consumer in this scenario.

 

[trojandawg3]

Apples and oranges

Not really.

Maybe like granny smith and red delicious...

 

[fordtruckman2003]

I do believe this issue is supposed to be fixed in software update that you should now have on your truck. I can say from unplugging front camera last night I got a code generated but the camera and 360 view look fine. Cleared codes and all is well. I assume this should be case with rear tailgate too. If it comes up just do the calibration with Forscan and you'll be set.

 

[FrankThompson]

I do believe this issue is supposed to be fixed in software update that you should now have on your truck. I can say from unplugging front camera last night I got a code generated but the camera and 360 view look fine. Cleared codes and all is well. I assume this should be case with rear tailgate too. If it comes up just do the calibration with Forscan and you'll be set.

Thanks. For sure if it happens again I'll just do it myself instead of dealing with the hassle at my dealership. Or I wonder how they would feel if I took it up there to remove the tailgate next time I need it removed and then back up there to put it back on.... I'm sure I would hear "Oh, you can do that yourself!", but then I get to say "but if the cameras fall out of alignment you'll charge me to recalibrate them, so I'd rather you do it is that "Ford" caused the problem if it happens again"

LOL. I wouldn't really do that, but I would love to see the look in the service managers face if I did.

 

[m_bt54]

How so? Ok, then lets go back to the oil plug. If I remove the oil drain plug and put it back and cause no physical damage, but doing so cause d the truck to think that it was low on oil for all of time until you had the dealership "recalibrate" something because there was a bug in software, would that be on you or on them?

I realize that it's not a great analogy either. None are, but it makes no sense to me how people think this isn't warranty. There was absolutely zero physical damage. So you are OK with potentially having to have the 360 cameras realigned every time the tailgate is removed, per the instructions in the manual? How does that make sense unless it's a cash grab by ford for it's dealers

Also most of this discussion is now a moot point because Ford recognized the issue and has a TSB to cover the exact scenario. I don't know if TSBs are considered "Warranty", but at least there is no cost to the consumer in this scenario.

It would be more like going in after taking your drivers door completely off than opening your hood- and I wouldn’t expect them to cover anything in that scenario either.

 

[FrankThompson]

It would be more like going in after taking your drivers door completely off than opening your hood- and I wouldn’t expect them to cover anything in that scenario either.

Does the manual outline a process for removing the door and putting it back? For the tailgate it does, so even that analogy is flawed.

As I said, there was no physical damage done, so I don't see why anyone would be ok if after following the directions in the manual to a T, not causing any physical damage whatsoever, why a person would then be required to pay to have the cameras recalibrated. Would be different if the manual said "Removing tailgate might require recalibration of the 360 camera system at the owners expense if installed". There is no such notice in the manual.

 

[UGADawg96]

@FrankThompson - It is not worth trying to argue with the small sample size of folks on here who are giving you a hard time for no reason other than this is the internet. The issue is a Ford admitted software bug and I posted the TSB earlier in this thread for it. You won't be charged as no one else in the reverse brake assist thread was charged either. Enjoy that it is fixed.

 

[FrankThompson]

Frank. here is the Technical Service Bulletin you need, 23-2040, you will notice one of the items listed is "Reverse Brake Assist Not Available". The dealer did this for me under warranty, the tailgate removal by Linex was a pure coincidence. I do not believe your tailgate removal has anything to do with your problem.

https://www.tsbsearch.com/Ford/23-2040

Thank you, this came in handy. They are trying to charge me for this and I gave them the TSB.
"

Update: so the service manager just told me "if you remove the tailgate, YOUHAVE TO HAVE TH CAMERAS RECALIBRATED EVERY TIME!".... I told her I call BS on that and they put me on hold.

They also said the TSB does not apply... but now they've done the work and expect me to pay for it.

 

[JJSnell]

There was absolutely zero physical damage. So you are OK with potentially having to have the 360 cameras realigned every time the tailgate is removed, per the instructions in the manual?

And this is what I am having troubles with... many are saying it's a camera\software glitch and you are saying that it is related to removing your tailgate.

So if the cams went to crap and you didnt remove the tailgate, I would call that a software glitch, if you removed the tailgate and the cameras go to crap then something happened on the removal or reconnect.

I have a '22 Plat with all cameras and for $****s and giggles I just went out and removed my tailgate, drove around the block, came back and reconnected it. Cameras are working fine.

Honestly, take the truck to the second dealerhip you mentioned and dont say anything about the bedliner. Just tell em your cameras arent working right....

FWIW, I had my bedliner sprayed in and I also received an error... cant remember what it said, but I took it back to the bedliner place and they fixed the problem.

 

[FrankThompson]

Final resolution. They said the TSB does NOT apply to my situation even though they admit they can find zero damage or wrong doing on my part nor that the tailgate was the cause of the "Reverse brake assist" error. Just that "just because you find it on the internet doesn't mean it's true. Though I've read the TSB and from what i understand, not from the internet, the TSB covers that issue, which they refused to fix under the TSB.

I even said that "I can't even tell you for sure that it was taking off the tailgate that caused it, but that I know it had happened to others so maybe it's what caused it"

They agreed to waive the charge this time under "If it happens again we won't cover it, you have to pay", which again, I called BS on, but just dropped it.

It's hard because I loved that dealer. I've never had this issue before, esp not over $80, but this doesn't leave me "satisfied" in any way.

I was not nice to the service manager lady. I almost feel bad, but once she said "You would have to pay this every time you remove the tailgate" I just kinda lost it. They admit there is no documentation stating if you remove the tailgate that you have to have cameras recalibrated.

 

[fordtruckman2003]

Yeah I just checked latest manual version there is no warnings about tailgate removal being a problem.

You should bring it in next time you will remove it so they can do it for you just for a laugh.

 

[sbi]

Final resolution. They said the TSB does NOT apply to my situation even though they admit they can find zero damage or wrong doing on my part nor that the tailgate was the cause of the "Reverse brake assist" error. Just that "just because you find it on the internet doesn't mean it's true. Though I've read the TSB and from what i understand, not from the internet, the TSB covers that issue, which they refused to fix under the TSB.

I even said that "I can't even tell you for sure that it was taking off the tailgate that caused it, but that I know it had happened to others so maybe it's what caused it"

They agreed to waive the charge this time under "If it happens again we won't cover it, you have to pay", which again, I called BS on, but just dropped it.

It's hard because I loved that dealer. I've never had this issue before, esp not over $80, but this doesn't leave me "satisfied" in any way.

I was not nice to the service manager lady. I almost feel bad, but once she said "You would have to pay this every time you remove the tailgate" I just kinda lost it. They admit there is no documentation stating if you remove the tailgate that you have to have cameras recalibrated.

And @Ford Motor Company responds in 3....2....1

 

[FrankThompson]

And this is what I am having troubles with... many are saying it's a camera\software glitch and you are saying that it is related to removing your tailgate.

So if the cams went to crap and you didnt remove the tailgate, I would call that a software glitch, if you removed the tailgate and the cameras go to crap then something happened on the removal or reconnect.

I have a '22 Plat with all cameras and for $****s and giggles I just went out and removed my tailgate, drove around the block, came back and reconnected it. Cameras are working fine.

Honestly, take the truck to the second dealerhip you mentioned and dont say anything about the bedliner. Just tell em your cameras arent working right....

FWIW, I had my bedliner sprayed in and I also received an error... cant remember what it said, but I took it back to the bedliner place and they fixed the problem.

I guess that's the thing. I "Read" on the internet that removing the tailgate could cause it. Did it? I don't know. If not it was a strange coincidence, but either way, the error was there. The TSB covers that error, but doesn't state if it matters what caused it (from what I could read). so in my mind if the error comes up, regardless of what causes it, the Dealership runs the process outlined to try and fix it.

And the camera's didn't go to crap. They worked.. the whole time, but removing the tailgate in some situations causes the truck to not recalibrate correctly on it's own which removes a safety feature (Reverse Brake Assist). It left the rear view a bit mis-aligned. Enough that apparently the brake assist wouldn't work.

I've used my truck for a year with the cameras. I didn't care if the fix was something else and they left the cameras slightly mis-aligned. The problem is that regardless, the fix for the TSB was to recalibrate the cameras. I went in for a fix for the error message I got every time I put it in reverse and happened to mention that I heard the fix was to recliabrate the cameras, showed them the slight mis-alignment and happened to mention the tailgate. If I had just left the tailgate off, they would have fixed it.

I guess the confusion is that may think I just want the camera's recalibrated for free because the tailgate was removed. I want it fixed because there is no mention anywhere that doing so removes an important safety feature once you put the tailgate back on whiteout paying money to have the cameras recalibrated.

As to it working for you. That's great. When was your truck built? If it was after 5/19/2022, then you wouldn't have this issue.

 

[FrankThompson]

And @Ford Motor Company responds in 3....2....1

And will do absoletely nothing about it in the end.

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