Powerboost not updating software

[avbates]

My 2021 powerboost did not do the automatic update for 4.3.4, the camera update. After a month of getting the “we’ll try again tonight “ message I took it into the dealership. They have had the truck for 10 days trying to fix it and I am told ford are involved directly without success. FYI, they went around the low battery charge and aux battery replacement prior to involving ford.
I need my truck back and the update is not critical, so no prob. How do I keep pressure on the dealership and/or ford to fix it sooner rather than later.

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[Snakebitten]

10 days.

Ford factory authorized service is a travesty.
Go rescue your truck.

 

[NotMyName]

My 2021 powerboost did not do the automatic update for 4.3.4, the camera update. After a month of getting the “we’ll try again tonight “ message I took it into the dealership. They have had the truck for 10 days trying to fix it and I am told ford are involved directly without success. FYI, they went around the low battery charge and aux battery replacement prior to involving ford.
I need my truck back and the update is not critical, so no prob. How do I keep pressure on the dealership and/or ford to fix it sooner rather than later.

I have camera issues on my Bronco. Rarely they all work, mostly the back and a side are blacked out, and sometimes none of them work. We are on the 5th week at the dealership. This started after an update about 4-6 months ago. They replaced the Image Processing Module B and had to wait on the new update from Ford 2 weeks ago. Last week they received the update and now it won’t upload to the new IPMb. Now they are waiting on a Ford engineer. I‘ve used this dealership for years….purchasing and service. In my opinion, they are the best in the DFW Metroplex. Ford needs to be more proactive on not only the training on these highly technological advanced trucks, but sharing information on what the updates fix. It appears from talking to people as well as the forums, the fault lies with Ford itself and not the service techs. Fortunately, they have given us a loaner for the 5 weeks.

 

[rockfish]

Ford needs to get its act together on technology issues. They better create a first class support operation for the dealer techs and start figuring out how to create good software and a reliable update process. Maybe they need to farm the whole thing out to Apple. If Apple had issues like this there wouldn't be any iPhones. (or Apple for that matter)

 

[imnuts]

Ford's update process via FDRS works very well, and I'd be willing to guess that hundreds of people that never used the system before have been able to update their trucks in their driveway with it based on instructions here. From what I have seen, Ford's documentation available to dealerships is also more than adequate to get trucks updated even if you run into a problem.

The issue is that technicians don't get paid to care about service, they get paid to get as many trucks into and out of the shop as fast as possible. This leads to them not reading instructions and warnings, and not having time to read or get trained on procedures properly. The dealership model in general makes it worse. In most places, how much business are dealers going to lose for bad service? Unless you're in a major metro area, there's likely only one, maybe 2 dealers that are easy to get too. There's little incentive for them to do better as they have a legalized monopoly on OEM service in the area they operate.

 

[avbates]

The update is done apparently, confirmed by the ford app as well. . The explanation I was given is that the the update was so large (update 4.3.4) that it wouldn’t complete over the air, so the dealer has done it. Not sure I believe a word but there is no value in leaving the truck at the dealership Any longer (it’s been 12 days).

 

[HammaMan]

The update is done apparently, confirmed by the ford app as well. . The explanation I was given is that the the update was so large (update 4.3.4) that it wouldn’t complete over the air, so the dealer has done it. Not sure I believe a word but there is no value in leaving the truck at the dealership Any longer (it’s been 12 days).

LOL, they were better off being honest with "we don't know". If I had to guess, they didn't have both batteries out at the same time. Had they killed power and reset the truck, the update may have just installed. Sometimes rebooting the module is enough to get the update to take.

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