crazywayne311
Well-known member
- First Name
- Wayne
- Joined
- Aug 24, 2022
- Threads
- 16
- Messages
- 1,218
- Reaction score
- 1,118
- Location
- Hampton Roads, VA
- Vehicles
- 2022 SCrew 157" Agate Black Lariat 502A
- Occupation
- CTMO
- Thread starter
- #1
I’ve posted a few small rants in a few post there and there but I’m at my wits end. I’ve spent too much time making pointless phone calls and talking to people who absolutely don’t give a crap about the loss of patience I have. @Ford Motor Company
Back on November 5, 2022, I placed an order for the BAP front and rear emblems. The money came out my account and the badges shipped next day. They arrived in 2 days (11/7/22)…but arrived broke. Spoke with Ford Accessories and was sent a return label. I sent the package back with tracking. Package went out 11/10/22 and was received by their return dept on 11/15/22
Ford Acc said I should have new badges in 7-10 business days…I never hear another word.
I called 12/1/22 and was told that I needed to factor in the holidays and that they’ll be shipped out soon.
Called 12/12/22 and was told they have no idea why nothing has shipped. That they’ll look into it.
Called 12/19/22 and was told they haven’t shipped new badges. I ask why? Was told they don’t know. I then said this line…”you have my money, either send me the parts or give my money back.” They agreed they would do a refund.
Called 12/28/22 about the refund. Well my card I used expired in the middle of this escapade. So now they can’t give me a refund. Ummm ok. Send me new parts. “Sir, you asked for a refund” so now they won’t send parts bc I asked for a refund but they can’t give me a refund bc the card used is no longer valid. They said they would need to look into it.
Called 1/9/23 about refund. Was told they needed to “escalate” my case bc they still have no answer.
Called 1/16/23 about refund. Was told they needed to “escalate” my case again. Said a check should have been issued.
Called 1/23/23 about the refund. Said no check was issued and that my case needs to be “escalated” I straight lost it! I didn’t get belligerent but I let everyone know how I felt!
Called 1/30/23 and was told that my return never processed and bc it hasn’t processed, a refund can not be processed. Was told this is something that happens often and shouldn’t be an issue to fix. Said a supervisor would call.
Called 2/6/23 and was told they are still processing the refund. Umm ok. On 2/7/23 a manager called saying they were working on a refund override.
Called 2/13/23 and was told they are still looking into the refund. I explained what the “supervisor” who called said and they claim it’s in their notes.
Called 2/20/23 and was told they can’t reach the processing facility so they can’t process a refund. I asked for a manager to call me and it’s been nothing but crickets.
Ford needs to step in at this point but their customer service said they can’t help either
Back on November 5, 2022, I placed an order for the BAP front and rear emblems. The money came out my account and the badges shipped next day. They arrived in 2 days (11/7/22)…but arrived broke. Spoke with Ford Accessories and was sent a return label. I sent the package back with tracking. Package went out 11/10/22 and was received by their return dept on 11/15/22
Ford Acc said I should have new badges in 7-10 business days…I never hear another word.
I called 12/1/22 and was told that I needed to factor in the holidays and that they’ll be shipped out soon.
Called 12/12/22 and was told they have no idea why nothing has shipped. That they’ll look into it.
Called 12/19/22 and was told they haven’t shipped new badges. I ask why? Was told they don’t know. I then said this line…”you have my money, either send me the parts or give my money back.” They agreed they would do a refund.
Called 12/28/22 about the refund. Well my card I used expired in the middle of this escapade. So now they can’t give me a refund. Ummm ok. Send me new parts. “Sir, you asked for a refund” so now they won’t send parts bc I asked for a refund but they can’t give me a refund bc the card used is no longer valid. They said they would need to look into it.
Called 1/9/23 about refund. Was told they needed to “escalate” my case bc they still have no answer.
Called 1/16/23 about refund. Was told they needed to “escalate” my case again. Said a check should have been issued.
Called 1/23/23 about the refund. Said no check was issued and that my case needs to be “escalated” I straight lost it! I didn’t get belligerent but I let everyone know how I felt!
Called 1/30/23 and was told that my return never processed and bc it hasn’t processed, a refund can not be processed. Was told this is something that happens often and shouldn’t be an issue to fix. Said a supervisor would call.
Called 2/6/23 and was told they are still processing the refund. Umm ok. On 2/7/23 a manager called saying they were working on a refund override.
Called 2/13/23 and was told they are still looking into the refund. I explained what the “supervisor” who called said and they claim it’s in their notes.
Called 2/20/23 and was told they can’t reach the processing facility so they can’t process a refund. I asked for a manager to call me and it’s been nothing but crickets.
Ford needs to step in at this point but their customer service said they can’t help either
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