Is there a way to get the screen to show full screen like some of the 2024 models by hitting the double arrow icon at the top left of the screen?
Mine always is split screen and it's annoying, I don't have the double arrow option on the screen.
You need the sync update. I did it via FDRS. You can try logging into the owner.ford.com and click on software updates, see if it lists any sync updates there. Do you have OTA updates turned on?
It's under settings/ software updates on the center screen. If for some reason it still doesn't update after a few days FDRS is your best option. You'll need a flash drive too.
It's the Ford scan tool. You can buy a 3 day license for $50. With a laptop, high quality adapter, and a battery charger you can update any modules that may need it. Or you can try and convince your dealer to do it so you don't have to worry about buying and using all the right stuff. See how the OTA updates go first