Ford Pass App don't work and cannot add my truck

[CiTY HuNTeR]

I had the account setted up at dealer when I bought the truck. However, after I picked it up from dealership after a repair (replaced the folding shifter module, at dealer for 3 weeks), I cannot do any remote control from app, and the security also didn't update the location.

So I removed the truck from the app and tried to add it back in. Now I stuck at the "connect to vehicle" part. It won't prompt any on the vehicle.

Truck is new, and I still have all the connectivity subscriptions until next year.

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[digitaltrucker]

Have you tried reinstalling the application?

 

[FaaWrenchBndr]

I had the account setted up at dealer when I bought the truck. However, after I picked it up from dealership after a repair (replaced the folding shifter module, at dealer for 3 weeks), I cannot do any remote control from app, and the security also didn't update the location.

So I removed the truck from the app and tried to add it back in. Now I stuck at the "connect to vehicle" part. It won't prompt any on the vehicle.

Truck is new, and I still have all the connectivity subscriptions until next year.

Try a SYNC reset

 

[IconicSilverFX4]

Try a SYNC reset

to add to what was already said.

To perform a FordPass Connect reset, navigate to Settings > General > Reset > FordPass Connect Reset on your vehicle's SYNC screen.

 

[FaaWrenchBndr]

to add to what was already said.

To perform a FordPass Connect reset, navigate to Settings > General > Reset > FordPass Connect Reset on your vehicle's SYNC screen.

Thanks…… was going to post that. Saw a squirrel…….

 

[rugedraw]

Thanks…… was going to post that. Saw a squirrel…….

If the Fordpass connect reset does not work, try a full master factory reset.

 

[DEEPDOWN]

If the Fordpass connect reset does not work, try a full master factory reset.

I hate to suggest this, but phone Ford
They walked me through it on the phone and got me working.

 

[CiTY HuNTeR]

to add to what was already said.

To perform a FordPass Connect reset, navigate to Settings > General > Reset > FordPass Connect Reset on your vehicle's SYNC screen.

Thanks. I called Ford and this is the exact process we had to do.

After the reset, premium connectivity and navigation still "pending activation".

All I had to do is turn off and on the vehicle. And then everything went active.

Just left this thread here in case someone else had it.

 

[BIG MIKE]

to add to what was already said.

To perform a FordPass Connect reset, navigate to Settings > General > Reset > FordPass Connect Reset on your vehicle's SYNC screen.

What if FordPass Connect Reset is “greyed” out?

 

[IconicSilverFX4]

It may have never been setup so you can go ahead and try to set it up by downloading ford pass and going through the steps.

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