Ford Accessories Online Store Chaos????

[RedwoodRyan]

Have others had trouble with basic online ordering from the Ford Accessories website?

I took advantage of their Black Friday 25% off deal for a center bumper step for my ‘24 F150 with PAT. Ordered 11/30. Ford canceled and refunded my order a week later. No notice. The step was to be delivered last week, so I looked up what’s going on and saw the order was canceled and also ‘processing’. Ummmm ok. With the issues I’m having with my OEM battery after 3.5k miles and comical dealership support, I’d figure it’d be a waste to call and just see what happens - worst case I save $400, which can go towards replacing the sh*t OEM battery. Then just today Ford reprocessed my order, and notified me it shipped - the tracking link completely fails to an error page, which I’m learning is par for the course with Ford. The item was not back ordered and available the last two weeks online, no issues putting test orders together. I work in digital commerce and this CX is just mind boggling.

Starting to regret buying what I thought was my dream truck - I still love it, but electrical gremlins are becoming too awful to recommend the truck or brand. So many basic features are malfunctioning or don’t work anymore after 4 months. Saved 8 years for this $75k headache. WTF.

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[SumGuy]

What I learned is you have to be very patient with the ford.com parts ordering process, but the prices are better than any local dealer will touch. So it’s give and take there.

as for the build quality of these trucks…yeah, I don’t know if it’s the union, the engineers, the designers, or what, but these trucks have WAY more issues than they should.

I suspect a combination of everything I mentioned, plus incentives from corporate to find ways to value engineer cost savings. Down selecting components with cheaper alternatives that are designed to fail after x number of miles/starts/time (preferably after the warranty is up) vs quality.

the crap thing is they could probably upfit some of those VE choices back into the truck for say $500 per truck and save 4x that just in warranty costs, not to mention customer retention.

That’s of course wild speculation.

 

[Tylerblodge]

@Ford Motor Company I ordered part M5018FSP order# FAE:40333431 on December 10th. I heard nothing and tried to cancel December 26th, case CRM:06541000784. I have called and they said they won’t do anything for me and can’t provide if or when it would ship. They said back office will just “sit on this” and won’t do anything. They put the charge as a recurring charge on my cc so even canceling my card won’t stop them from continuing to post charges on my account without the ability of telling me if I’ll ever even get the item. So my cc company can’t do anything yet, and @Ford Motor Company will not do anything for me either. It’s been a month and I’ve gotten nothing more than guess you’ll just have to wait and see…

just awful and if I don’t hear anything back I’ll just go to all the forums and speak my truths.

 

[roadPilot]

@Tylerblodge -

Ford doesn't monitor these forums with that (or any other) account anymore. They even posted not long ago on multiple forums that they are not doing this anymore.

Tagging them is useless -- not that they ever did anything before.

 

[roadPilot]

@Ford Motor CompanyThey put the charge as a recurring charge on my cc so even canceling my card won’t stop them from continuing to post charges on my account without the ability of telling me if I’ll ever even get the item.

Call your credit card issuer/bank and specifically tell them to NOT authorize any payment to THAT particular vendor. They will do this, even if it's recurring IF you tell them not to.

 

[Tylerblodge]

Call your credit card issuer/bank and specifically tell them to NOT authorize any payment to THAT particular vendor. They will do this, even if it's recurring IF you tell them not to.

Y

Yeah I noticed that after I posted it. Dang.
I called them and they can’t do anything because ford codes them as recurring payments which follows account numbers not cc number. So even if I change my card they can still charge me and since I accepted fords terms on the order they’re allowed to continue to charge. Only thing I can do is wait for it to post, but it won’t post until it ships lol. It’s sad that they just suck.

 

[roadPilot]

Y

Yeah I noticed that after I posted it. Dang.
I called them and they can’t do anything because ford codes them as recurring payments which follows account numbers not cc number. So even if I change my card they can still charge me and since I accepted fords terms on the order they’re allowed to continue to charge. Only thing I can do is wait for it to post, but it won’t post until it ships lol. It’s sad that they just suck.

Your CC issuer/bank is full of BS or lazy. I have done this several times with actual recurring charges.

Report as lost. They will issue a new card with a new number. Tell them to NOT honor recurring charges to the old card number. Can't speak for your bank/issuer, but I can tell you that Citibank and PNC Bank both blocked future recurring charges when I advised them to do so.

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