Electric miles not showing on Sync 4

[mghtymouse380]

Just got a 24 Lariat PB. The Trip on the Radio shows 0.0 electric miles for the last two tanks. Has anyone seen this issue before. It isnt that big of a deal but I would like it to show since i keep the trip up on the radio to have that information there. I have reset the radio and it didnt fix the issue. Any help would be appericiated.

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[Ford Motor Company]

Just got a 24 Lariat PB. The Trip on the Radio shows 0.0 electric miles for the last two tanks. Has anyone seen this issue before. It isnt that big of a deal but I would like it to show since i keep the trip up on the radio to have that information there. I have reset the radio and it didnt fix the issue. Any help would be appericiated.

Hello! Send us a private message with your VIN and current mileage. Allow me to see what I can do to assist. Thanks!

 

[Jekyll]

Mine has the same issue.

 

[mghtymouse380]

How long have you had this truck? Possibly a bug in the new trucks.

 

[CLohse]

Having the same problem. That the "Electric Miles" label on the big console display is in blue (while the other labels are in black) is kind of suspect to me. Like it KNOWS there's something "different" about the Electric Miles. I have a brand new 2024 King Ranch. Quick stop at the dealership service department today didn't yield any results either. They were just as perplexed as I am (we are). Same for both Trip 1 and Trip 2

 

[Jekyll]

6/31 build for me.

 

[CLohse]

6/31 build for me.

06/24 for mine, according to the sticker thingy on the door jamb. I've had it a week (as of tomorrow). 416 miles on the odometer.

 

[M.R.F.O.R.D.]

I have the same issue. Built July 16th.

 

[Snakebitten]

Gotta be a coding bug.
T-minus countdown for an OTA fix.....

 

[mghtymouse380]

I hope so. Its nothing that is a serious issues just annoying at best. Hopefully and OTA fix.

 

[CLohse]

There’s officially a case open with Ford now, so hopefully sooner rather than later.

 

[RaacerX]

I noticed the MPG in Trip 1 on the Sync is also very different from the one in the dash.

 

[madams144]

Not just the Lariat .. same on my 24 XLT. Shows correctly with trip1 and Trip2 .. just not on the sync display page.

 

[Kanuck]

Just sounds and looks like Sync 4 is looking in the wrong address for the data. Easy OTA will correct the problem.

 

[Hals Haifisch]

For what it's worth, mine has the same bug

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