Delivery from Dearborn to Granger

[rgeorge]

I thought I would share the recent experience with Ford on dealership delivery, for those who are interested. I am trying to schedule pickup, and need to get a decent date so I can make plans. TLDR, almost none of the information that Ford provides in any shipping area is to be relied upon.

I got my vin, blend date, and window sticker for a KR being built out of Dearborn and destined for Granger in Des Moines about 4 weeks ago. Blend date was 9/9 and actual built date was 9/12 - both of these dates were on target. Sticker said CONVOY (so I assumed a truck delivery) and original arrival date was 9/21 to 9/27. Chatted with Ford last Friday (9/14) since the dealer arrival date had changed to mid-October online. The chat folks said it was shipped that day (9/14), and could provide no more information. Checked Ford online again today (9/16) and it now says delivery range of 9/25 to 10/1 (and a ship date of 9/12). Followed up with customer marketing and they said it was being shipped via rail. All he could tell me was it looks like the carrier was Norfolk and it had gone through "Bufscanne, IL" this morning, and it should arrive at the dealer on 9/27 in the afternoon. I decided to call Norfolk Southern to see if they had any idea what was going on. They were most helpful. "Bufscanne" is the Buffalo, IL scanner, which showed a train passing through that had almost all railcars loaded with Ford vehicles, headed west. He indicated that what would likely happen is the train would get unloaded just east of Kansas City after arrival at a "mixing center" (scheduled to arrive tonight - 12 hours late) and then go the rest of the way via truck for the remaining 3 hour drive. For the record, the drive from Detroit to Des Moines is 8.5 hours -- it took the train 3 days to shorten the truck hauling by less than 6 hours.

I am kind of surprised at Ford's logsitics, or maybe it's just how they calculate and communicate their estimates. It shouldn't take 10 days for the 3 hour drive from KC to Des Moines, given the number of vehicles that have to be going to that market. Will be interesting to see how long it actually takes. I will update this with delivery info as it unfolds, if there's interest in learning more.

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[rgtwng]

I bet you mine is on the train with yours. My build date was 9/7 and is going to Granger. My delivery date has been slipping and the tracking site now says 10/02 - 10/08.

What ford chat did you use and what did you have to provide?

 

[tbinmd]

truck for the remaining 3 hour drive. For the record, the drive from Detroit to Des Moines is 8.5 hours -- it took the train 3 days to shorten the truck hauling by less than 6 hours.

I am kind of surprised at Ford's logsitics, or maybe it's just how they calculate and communicate their estimates. It shouldn't take 10 days for the 3 hour drive from KC to Des Moines, given the number of vehicles that have to be going to that market. Will be interesting to see how long it actually takes. I will update this with delivery info as it unfolds, if there's interest in learning more.

Rail is cheaper then by truck, hence the majority of the trip is by rail. As far as the truck portion it depends on how many vehicles are enroute to the dealer, again they group vehicles, hence you may wait a few days for more to arrive if they know the vehicles are enroute. Or the truck is doing multiple stops. Everything is done on how cheap, not fast (expensive).

 

[bkohn2]

I thought I would share the recent experience with Ford on dealership delivery, for those who are interested. I am trying to schedule pickup, and need to get a decent date so I can make plans. TLDR, almost none of the information that Ford provides in any shipping area is to be relied upon.

I got my vin, blend date, and window sticker for a KR being built out of Dearborn and destined for Granger in Des Moines about 4 weeks ago. Blend date was 9/9 and actual built date was 9/12 - both of these dates were on target. Sticker said CONVOY (so I assumed a truck delivery) and original arrival date was 9/21 to 9/27. Chatted with Ford last Friday (9/14) since the dealer arrival date had changed to mid-October online. The chat folks said it was shipped that day (9/14), and could provide no more information. Checked Ford online again today (9/16) and it now says delivery range of 9/25 to 10/1 (and a ship date of 9/12). Followed up with customer marketing and they said it was being shipped via rail. All he could tell me was it looks like the carrier was Norfolk and it had gone through "Bufscanne, IL" this morning, and it should arrive at the dealer on 9/27 in the afternoon. I decided to call Norfolk Southern to see if they had any idea what was going on. They were most helpful. "Bufscanne" is the Buffalo, IL scanner, which showed a train passing through that had almost all railcars loaded with Ford vehicles, headed west. He indicated that what would likely happen is the train would get unloaded just east of Kansas City after arrival at a "mixing center" (scheduled to arrive tonight - 12 hours late) and then go the rest of the way via truck for the remaining 3 hour drive. For the record, the drive from Detroit to Des Moines is 8.5 hours -- it took the train 3 days to shorten the truck hauling by less than 6 hours.

I am kind of surprised at Ford's logsitics, or maybe it's just how they calculate and communicate their estimates. It shouldn't take 10 days for the 3 hour drive from KC to Des Moines, given the number of vehicles that have to be going to that market. Will be interesting to see how long it actually takes. I will update this with delivery info as it unfolds, if there's interest in learning more.

My blend date was 8/28, shipped 9/2, and arrived at the train yard in KC on 9/5. It's been sitting there ever since. My estimated delivery to @Granger Ford was 9/13-9/19 until just today, when it changed to 9/29-10/5. I ordered my truck 10/9/23. Yep, quickly approaching a full year. Incredibly frustrating that it's 3 hours away and is just sitting there. @Ford Motor Company customer service is no help at all. Maybe ours will end up on the same truck, sometime next year.

 

[rgeorge]

I bet you mine is on the train with yours. My build date was 9/7 and is going to Granger. My delivery date has been slipping and the tracking site now says 10/02 - 10/08.

What ford chat did you use and what did you have to provide?

https://www.ford.com/help/contact/

order number and vin

 

[HammaMan]

Rail transit times just suck. Sometimes UPS will load their trailers onto rail for transiting the country and ground shipping can more than double in time. 2 weeks from west coast to east coast. There's different rail priority as well, some trains have to side often or can sit a day or two due to priority and crews. Takes a lot of car haulers to empty a train as well so it can sit for several days waiting for final truck transport.

 

[rgtwng]

I just used the chat and they said it is awaiting shipment. Estimated arrival to Granger is 10/10. I placed order 1/1/23.

Really no excuse for these types of delays at this point. Good thing they have some differentiating features.

 

[BarryT82]

The ford tracker stated that mine shipped on 8/25. It was delivered to Granger on 12 Sept and we finished the paperwork today. I contacted a shipper that I’ve used in the past and he’s working on getting it picked up.

 

[Xman]

rgeorge, my build date was 9/6 and shipped 9/8 to Granger. So mine came out of the factory a few days ahead of yours. My original delivery date was the exact same as your delivery date window but has also now slipped. I am showing 27 Sept to 3 Oct which is later than your current 25 Sept to 1 Oct. Yes, I am very interested in your continued updates.

I was supposed to leave TX on 1 October for a Wyoming hunting trip. Looks like I may need to make other plans.

 

[rgeorge]

rgeorge, my build date was 9/6 and shipped 9/8 to Granger. So mine came out of the factory a few days ahead of yours. My original delivery date was the exact same as your delivery date window but has also now slipped. I am showing 27 Sept to 3 Oct which is later than your current 25 Sept to 1 Oct. Yes, I am very interested in your continued updates.

I was supposed to leave TX on 1 October for a Wyoming hunting trip. Looks like I may need to make other plans.

I have a similar issue, trying to tie the truck delivery with a pre planned trip. Fingers crossed that they have enough headed to Granger and their are enough transporters available that they clear the lot early.

 

[js312]

I'm surprised Norfolk talked to you since Ford's their customer, not you. I remember back when I ordered my 2018, it was stated on threads to not call the rail companies because they wouldn't hesitate to tell you to get lost.

 

[rgtwng]

rgeorge, my build date was 9/6 and shipped 9/8 to Granger. So mine came out of the factory a few days ahead of yours. My original delivery date was the exact same as your delivery date window but has also now slipped. I am showing 27 Sept to 3 Oct which is later than your current 25 Sept to 1 Oct. Yes, I am very interested in your continued updates.

I was supposed to leave TX on 1 October for a Wyoming hunting trip. Looks like I may need to make other plans.

I am in a similar situation. My truck was finished being built on 9/7, but has still not shipped (contacted Ford Chat yesterday)

 

[Xman]

... Fingers crossed that they have enough headed to Granger and there are enough transporters available that they clear the lot early.

There is an old saying "first on, last off." Since my truck shipped a few days earlier than yours, mine will likely come off the train after yours which would explain why my expected delivery date is now later than yours.

 

[rgeorge]

I'm surprised Norfolk talked to you since Ford's their customer, not you. I remember back when I ordered my 2018, it was stated on threads to not call the rail companies because they wouldn't hesitate to tell you to get lost.

I was surprised too. The Ford rep said they couldn’t give out carrier info like car number because the train people were getting deluged with calls. I called NS on a lark and the dude was super helpful. I think I just got lucky.

 

[Matisse70]

After reading this thread, I may get my truck by Christmas. I ordered on 6 November 2023. Three weeks ago I received an email from Ford telling me I have a build week of 7 October 2024. A build week, that could be 7 thru 11 October. With the build time and QC checks, the truck will ship the week of Halloween. This the time when Ford will be building the last of the MY24 orders. Then the nightmare you all are describing with delivery. I should be picking up my 24 Platinum as the first MY25s are starting to deliver.

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