Chip Hold Defined?

[Mtnman1]

Thanks for the clarification and explanation of what ETA means, very helpful

Seems like some here needs that explanation.

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[Zengineer]

Ford's biggest mistake in all this was raising expectations that are impossible to maintain in today's world. I'm sure it sounded like a good idea 3 or 5 or 10 years ago...give customers some feel of engagement during that excruciating 5-7 week wait for the vehicle they ordered.

I am sure they wish they had just stuck with a simple (and padded) estimated delivery date and weekly updates to that. What they are still trying to do is not realistic at the moment and just making a bad situation worse.

 

[MJ Heat]

What do you need to know? Theres delays. Do you want an email everyday stating this? We get updated if there is a change to schedule.

As far as shipping, Ford needs updates from shipper to give to you. I highly doubt Ford tracks tens of thousands of shipments on a daily basis. You are better off tracking through shipper.

You are expecting software from dozens of shippers to update Fords software automatically every hour. Not very realistic.

Well, here we are 3 months after the "Your truck has been built & is awaiting shipping. This next step should take a few days to a week" email, & the truck has not shipped. Do you really think that sending an email every 2 weeks saying, "In order to ensure your satisfaction, the delivery of your vehicle has been delayed until (2 weeks later)" for 3 months, while refusing to provide any further info is adequate for Customer retention?

I run a contracting business. If you bought an AC from me & I treated you this way, you would be livid & fire me with righteous cause & indignation.

 

[kevdog0710]

What do you need to know? Theres delays. Do you want an email everyday stating this? We get updated if there is a change to schedule.

As far as shipping, Ford needs updates from shipper to give to you. I highly doubt Ford tracks tens of thousands of shipments on a daily basis. You are better off tracking through shipper.

You are expecting software from dozens of shippers to update Fords software automatically every hour. Not very realistic.

I haven't received an update from Ford since the beginning of May. Any info I get is from contacting Ford myself. Km not sure why you feel the need to defend the way they are handling the situation.

 

[Joey760]

Seems like some here needs that explanation.

It's crazy to me that some here can't see the blatant dishonesty that Ford has been dishing out to its customers.

 

[Mtnman1]

I haven't received an update from Ford since the beginning of May. Any info I get is from contacting Ford myself. Km not sure why you feel the need to defend the way they are handling the situation.

Becauese some folks' expectations are ridiculous. You do not need to know where the train is every hour. You dont need to know what highway the truck is on. Just 1 example.

If you are on "chip hold", why would anyone expect an update every day? It sucks, yes. Do you actually think any manufacturer is not doing everything possible to get these filled?

I dont want ford wasting time and resourses telling people "still on hold" everyday.
I want them working the issue. And yes ford employee #1 conitunously bugging employee #2 what the procurement status is, is taking time away from working the issue.

Order a Tesla. All you know is when the car shows up. There is no tracking. There is no chat. No updates. We will call you when its here.

Chevy? You want an update, you have to contact Chevy.

Its been my experience that Ford does the most to keep people updated of any auto manufacturer. Are they perfect? No. Can they update/improve the software and hire 500 people to just tract orders and add all that infrastructure needed? Sure. Then everyone would be bitching about the price increases.

 

[Mtnman1]

It's crazy to me that some here can't see the blatant dishonesty that Ford has been dishing out to its customers.

Yes ford is lying. As are all maunufactures.

 

[kevdog0710]

Becauese some folks' expectations are ridiculous. You do not need to know where the train is every hour. You dont need to know what highway the truck is on. Just 1 example.

If you are on "chip hold", why would anyone expect an update every day? It sucks, yes. Do you actually think any manufacturer is not doing everything possible to get these filled?

I dont want ford wasting time and resourses telling people "still on hold" everyday.
I want them working the issue. And yes ford employee #1 conitunously bugging employee #2 what the procurement status is, is taking time away from working the issue.

Order a Tesla. All you know is when the car shows up. There is no tracking. There is no chat. No updates. We will call you when its here.

Chevy? You want an update, you have to contact Chevy.

Its been my experience that Ford does the most to keep people updated of any auto manufacturer. Are they perfect? No. Can they update/improve the software and hire 500 people to just tract orders and add all that infrastructure needed? Sure. Then everyone would be bitching about the price increases.

This thread is about chip holds. Your 1st response was in regards to my comment on generating dates that just get bumped. I don't want an update every day, I just want an update they can actually follow through with. Im on my 7th chip ETA for F's sake

 

[Joey760]

This thread is about chip holds. Your 1st response was in regards to my comment on generating dates that just get bumped. I don't want an update every day, I just want an update they can actually follow through with. Im on my 7th chip ETA for F's sake

Yes, this is exactly where the whole "blame it on outside sources and vendors" comes in to play. While I can definitely see unforeseen events happening causing the chip delay that some have to be bumped because something didn't work out, but, 7 times? It didn't work out 7 times in a row? That's where I am calling bullshit.

 

[Mtnman1]

This thread is about chip holds. Your 1st response was in regards to my comment on generating dates that just get bumped. I don't want an update every day, I just want an update they can actually follow through with. Im on my 7th chip ETA for F's sake

I understand that. This sucks. I get it. You are in chip hell. I would not wish that on anyone.

Yes, i will be pissed if I get into your position. But I know this goes beyond Ford.

I will be pissed at the vendor not being able meet their dates. Stop giving Ford dates you cant meet. And I know it might be a problem with the vendor's vendor.

Its not like Ford could simply remove modules from another truck.

We all knew the risks ordering in 21 and 22. I held off last year becaue all this crap going on. Came very close to not ordering until spring of 23, but didnt figure it wont be improved much.

 

[MJ Heat]

Becauese some folks' expectations are ridiculous. You do not need to know where the train is every hour. You dont need to know what highway the truck is on. Just 1 example.

If you are on "chip hold", why would anyone expect an update every day? It sucks, yes. Do you actually think any manufacturer is not doing everything possible to get these filled?

I dont want ford wasting time and resourses telling people "still on hold" everyday.
I want them working the issue. And yes ford employee #1 conitunously bugging employee #2 what the procurement status is, is taking time away from working the issue.

Order a Tesla. All you know is when the car shows up. There is no tracking. There is no chat. No updates. We will call you when its here.

Chevy? You want an update, you have to contact Chevy.

Its been my experience that Ford does the most to keep people updated of any auto manufacturer. Are they perfect? No. Can they update/improve the software and hire 500 people to just tract orders and add all that infrastructure needed? Sure. Then everyone would be bitching about the price increases.

Here is the problem with being put on chip or parts hold. How many trucks does Ford build each day? My truck was built 3 months ago, but has not yet shipped. Three full months of daily production is a lot of trucks. Has Ford ran out of the parts needed for the trucks on hold? Clearly not. How many trucks has Ford shipped in the last 3 months? Clearly the large majority of production. Could they have found a shipper in the last 3 months for my truck. Obviously!

How can Ford justify some folks on this forum waiting for 15 months for trucks, in some cases that have been built since this past January & still not shipped. You want to talk about wasted resources. PLEASE EXPLAIN & DEFEND how Ford can in any way justify this.

There is only 1 explanation that makes any rational sense. The simple fact is that Ford invoices dealers at, or about, blend date. That is when Ford "earns" their revenue. If a truck gets built with no hitches & gets shipped quickly, great for Ford. But, if a truck has any kind of issue, Ford pushes it figuratively to the far corner of the lot, & only comes back to it when it becomes convenient, or absolutely necessary. Nothing is allowed to slow down production & the associated revenue!

Meanwhile Ford enforces absolute silence about the delay. Some of these supposed Customers will likely have to wait all the way until the end of model year cleanup, before Ford decides they have to devote the necessary resources to finally move the delayed trucks. That is absolutely not how you treat any Customer that you hope to keep doing business with!!!

 

[Mtnman1]

Here is the problem with being put on chip or parts hold. How many trucks does Ford build each day? My truck was built 3 months ago, but has not yet shipped. Three full months of daily production is a lot of trucks. Has Ford ran out of the parts needed for the trucks on hold? Clearly not. How many trucks has Ford shipped in the last 3 months? Clearly the large majority of production. Could they have found a shipper in the last 3 months for my truck. Obviously!

How can Ford justify some folks on this forum waiting for 15 months for trucks, in some cases that have been built since this past January & still not shipped. You want to talk about wasted resources. PLEASE EXPLAIN & DEFEND how Ford can in any way justify this.

There is only 1 explanation that makes any rational sense. The simple fact is that Ford invoices dealers at, or about, blend date. That is when Ford "earns" their revenue. If a truck gets built with no hitches & gets shipped quickly, great for Ford. But, if a truck has any kind of issue, Ford pushes it figuratively to the far corner of the lot, & only comes back to it when it becomes convenient, or absolutely necessary. Nothing is allowed to slow down production & the associated revenue!

Meanwhile Ford enforces absolute silence about the delay. Some of these supposed Customers will likely have to wait all the way until the end of model year cleanup, before Ford decides they have to devote the necessary resources to finally move the delayed trucks. That is absolutely not how you treat any Customer that you hope to keep doing business with!!!

I do not think any auto manufacture sees revenue until contract signed, ie sold. They do not get to put in sold column until then. For customer orders anyways.

I have no clue why some trucks sit much longer than others.

I do know Ford wants to sell as many F-150's as possible. They are not looking to lose their "#1 vehicle sold" title anytime soon. Trucks on chip hold are not sold. This hurts Ford as well.

 

[MJ Heat]

I do not think any auto manufacture sees revenue until contract signed, ie sold. They do not get to put in sold column until then. For customer orders anyways.

I have no clue why some trucks sit much longer than others.

I do know Ford wants to sell as many F-150's as possible. They are not looking to lose their "#1 vehicle sold" title anytime soon. Trucks on chip hold are not sold. This hurts Ford as well.

Do not take my word for this. Please look into it for yourself. I am not wrong. Ford invoices the dealer at, or about, blend date. As an example, Ford invoiced my dealer 2 days after my blend date.

 

[BCM]

ETA....ESTIMATED. TIME.

Whats not to understand? Ford gets date from vendor, they use that in their planning.

Part doesnt show, or vendor updates their delivery. Ford reschedules.

Pretty black and white.

It doesn’t explain why a truck partially built in January still isn’t in the hands of the purchaser when others manufactured much later are.

 

[MJ Heat]

It doesn’t explain why a truck partially built in January still isn’t in the hands of the purchaser when others manufactured much later are.

Please read my explanation above. It will make it clear why Ford does not prioritize long delayed trucks as they really should.

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