"Bong" Type Chime When Towing

[Kanuck]

Try talking to your sales person... mine turned on either my nav or Xm through his phone after the trial was up. Sorry can't remember which one. It was 2.5 yrs ago....lol

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[780]

I called and spoke to Ford support about this issue. 2 hours on the phone and no resolution other than "Pay the $80, go in and turn those settings off, then call back in for a refund"
Ford support has no way of giving a trial extension.

Teams that I spoke to:
Connected Apps
OTA Updates
Customer Resolution <-- call got disconnected here, will have to call back

The features are discussed in the user manual under 'Trailer Towing Navigation'

This mirrors my phone call with Ford too. Ridiculous to me that they can't just disable the feature. Hoping this gets addressed in an OTA update.

 

[Aron]

I called and spoke to Ford support about this issue. 2 hours on the phone and no resolution other than "Pay the $80, go in and turn those settings off, then call back in for a refund"
Ford support has no way of giving a trial extension.

Teams that I spoke to:
Connected Apps
OTA Updates
Customer Resolution <-- call got disconnected here, will have to call back

The features are discussed in the user manual under 'Trailer Towing Navigation'

I'm sorry to say that I don't think this will solve it. Mine turns itself back on each time you connect a trailer or turn the vehicle back on with a trailer connected. I have to manually go into the NAV settings and turn it back off each time. If you pay for a trial extension to turn it off and then cancel it, I suspect that it'll only solve the issue temporarily.

I would love it if Ford would add "settings memory" to a future OTA, for this issue and many others (Drive mode, HVAC settings, etc.). The fact that I have to go in and reset each of these settings every time that I turn the truck on is one of my few pet peeves with this vehicle.

 

[Kanuck]

Almost sounds like lawyers got involved again...... PITA

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