Blue Cruise Stopped working all the Sudden?

[antho]

Jesse,
Just to be VERY clear, I'm not questioning your ability nor your capability in solving this problem (I've seen that in all the posts I've read). My concern is in several areas. First would be the warranty and if something goes wrong - update interruption, corrupt or otherwise 'brick' the system. I work on computers all the time (my job) and it does happen. Not sure bricking my truck because of some unknown circumstance is the right move. I'm not saying this would happen nor that you would do this, but with my luck, I'd be the first. Also, there was "considerable" repair done to my vehicle and some of this was 'less than adequate' which could have affected what I believe should have been done during the repair. It's taken me almost a year to get 95% of it back to "OK". Just as an example, they literally 'cut' the frame and welded a new 'front part' of the frame onto the truck, removing everything from the front of the truck and putting it back on. Would have actually been cheaper for them to replace the whole bleeping frame than what the 'insurance' required ($2500 new entire frame - $1500 1/2 from + $5k for welding job!). Some people just have no real thoughts going on upstairs..... sometimes....
Anyway, I have a 7 year warranty on the truck and I can just see the dealer or warranty people saying, "to bad... you updated it, you fix it".
Hence, knowledge is power. If you can do this, why can't the dealer? In addition, as I stated, I work with Ford directly in various areas. What happens the next time some update needs to happen? If you are the only one of a few who can do this, what is the dealer doing and why are they inept?
Just brings up a whole lot of questions. I have no intention of fighting with dealer, but will tell them they can either fix this issue or lawsuit is coming. The class action lawsuit is a great precursor to my individual case.
My main thought here is, why can you see all this and the dealer can't? They should have the same or more capability of looking into this (I bought the truck from them, they should have the birth records on this truck). Why don't they? is it just ineptitude or do they simply not care? As I stated, I work with Ford directly. If it is they just don't care, I can change their mind on this. I can't cure ineptitude.
Thoughts?

He offered to help. If you don’t want it, take it to your dealer and have them fix it. Then you don’t have to worry about any of these questions. Problem solved.

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[speedracercjr]

He offered to help. If you don’t want it, take it to your dealer and have them fix it. Then you don’t have to worry about any of these questions. Problem solved.

Agreed. Jesse isn't going to divulge how he's able to fix issues that the dealer does. As @Snakebitten alluded to I doubt Jesse has any special hardware or software they don't have access to. What Jesse does have that 99% of dealers don't is the technical know-how and the joy of fixing technical problems that we seem to come up with on these forums (and I'm sure in his personal life as well).

If you don't want to buy the adapter and have Jesse help that's no big deal, but don't expect 99% of dealerships to be able to fix your problem.

 

[Viet658]

Not sure if I should be posting in this forum but my Lightning was delivered on 11/11/22 and Bluecruise handsfree never worked from the beginning. Took it into the dealer and they applied a bunch of updates and it still doesn't work. Ford Corporate told the dealership that I basically just have to wait till they come up with a fix. With no ETA provided. It's pretty sad that Ford still hasn't gotten their act together in terms of Bluecruise.

 

[Snakebitten]

I'm guessing that there's a good explanation for why your Bluecruise isn't working. But when the dealership says Ford told them "you have to wait until they have a fix", that's code for the dealership doesn't know squat about your truck and how it works.

Or put another way, they haven't got a clue.

I'd bet a months pay that there's fellas on this forum that could diagnose your truck remotely if you had a mongoose and FDRS license.

In fact, if you supplied them just your VIN, they might be able to look it up and see what is not functioning properly.

 

[Viet658]

I'm guessing that there's a good explanation for why your Bluecruise isn't working. But when the dealership says Ford told them "you have to wait until they have a fix", that's code for the dealership doesn't know squat about your truck and how it works.

Or put another way, they haven't got a clue.

I'd bet a months pay that there's fellas on this forum that could diagnose your truck remotely if you had a mongoose and FDRS license.

In fact, if you supplied them just your VIN, they might be able to look it up and see what is not functioning properly.

I have no doubt that members on this forum could probably fix the issue. My issue is that a brand new truck shouldn't be having this type of issue. I shouldn't have to be fixing on my own on a brand new truck and risking warranty coverage. The service tech even showed me screen shots from Ford. It really did appear that it is out of their hands till Ford provides an update. When I've reached out to @Ford Motor Company on the Lightning forum they had someone call me to tell me to take it into the dealer for the fix. Seems like I'm just getting the run around from corporate.

 

[Snakebitten]

I agree you shouldn't have to participate in getting your truck to function 100%.

But it isn't. And the factory warranty department has basically declared that you are simply out of luck.

New Lightning F150's have Bluecruise.
Now even Job1 2021 F150 ICE trucks have Bluecruise. But many of them didn't get it working at the dealership.

 

[Chinmusic34]

I have been a long time lurker on the forum with my 2021 xlt. I just recently purchased a 2022 lariat with BC and I guess I am lucky that everything with the hands free seems to be working great. Thankfully there are great members here like Jesse with a lot of helpful information willing to assist. Seems like things can definitely go south quickly if the updates are not done. Will have to keep an eye on this thread!

 

[Ford Motor Company]

Not sure if I should be posting in this forum but my Lightning was delivered on 11/11/22 and Bluecruise handsfree never worked from the beginning. Took it into the dealer and they applied a bunch of updates and it still doesn't work. Ford Corporate told the dealership that I basically just have to wait till they come up with a fix. With no ETA provided. It's pretty sad that Ford still hasn't gotten their act together in terms of Bluecruise.

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.

 

[rugedraw]

Yeah. you have a cLuster going on. Literally. I think at this point I would be the only person to get you fixed up.

You can try the dealer again and tell them to update what is there but the CLuster update is not there. That will be the hold up.

Until the Cluster is updated youll have the issues you are having. Since it isnt showing It would need to be Sideloaded. I really suggest you update the cluster now before you move forward. It should have been updated by now If you do not it will affect other aspects.

We can do it where you are IF you are willing to buy a cable to do it. The cable is expensive though. $500 and you need a windows PC

The other option is you can Drive to Dallas and Ill fix it for you.

IT takes 6 hours. The dealer cant fix it. The update is not showing

Is this the same thing that happened to mine? If I remember correctly, once we ran a network scan, the IPC update popped up, but we still needed to can bus it in for some reason or another.

My main thought here is, why can you see all this and the dealer can't?

Google Infotainment and see what they do. If you're a tech guy, that should answer your question as to why can Jesse can see and do things the dealers cannot do. Once he gets you unstuck, you will start getting OTA's again like I did and countless others. The only reason you would have to manually update future updates is if you don't want to wait for them to come OTA. I tried three different dealers and I knew more about my issues than they did. When Jesse offered to help, I did not hesitate to accept.

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.

Don't even bother responding to the bot.

 

[Viet658]

Just wanted to provide an update. Handfree issue has been resolved. I believe the key is getting in contact with the correct people. I called 1-800-392-3673 twice. First time I was directed to take it to dealer which didn’t help I believe. Second call to that number I got a more experienced representative and it appears it works fine now. The date on my hands free was updated to a date in the future instead of being past due. I think the key is to be persistent with the corporate reps since dealership can only do what corporate tells them to do.

 

[Maybe_a_Mason]

Handsfree stopped working for me with the expiration on the 10th. Sent PM to Jesse. Ford is saying just to wait and that no update is available. Not sure what to do.

 

[BBinNC]

I just bought a 2023 F-150 Platinum but Blue Cruise doesn’t work, and Ford Support says I need to take it to the dealership. They say the truck hasn’t received any updates since it was built, and this one will have to be done in the store. In speaking with the dealer, I’ll have to leave my truck there the entire day. I will try the support line again as someone recommends above, if anyone has other tips, those are appreciated.

 

[Jesse-Infotainment]

Handsfree stopped working for me with the expiration on the 10th. Sent PM to Jesse. Ford is saying just to wait and that no update is available. Not sure what to do.

I dotn see anything form you

 

[Jesse-Infotainment]

I just bought a 2023 F-150 Platinum but Blue Cruise doesn’t work, and Ford Support says I need to take it to the dealership. They say the truck hasn’t received any updates since it was built, and this one will have to be done in the store. In speaking with the dealer, I’ll have to leave my truck there the entire day. I will try the support line again as someone recommends above, if anyone has other tips, those are appreciated.

Send me your Vin

 

[CALPHK]

Same issue, Just got a 2022 Tremor and the blue cruise date has not updated still at 10-12. Picked up the truck on December 17th. Asked the dealer to look at it and they told me to wait a couple of months as Ford hasn't figured it out. I paid for it, my 3 years started when I got my truck! VIN#1FTEW1E88NFC34612.

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