2024 Powerboost Turbo Failure?

[WhiteOut]

Hi all, first post. I lurked here for a while before pulling the trigger on my 2024 PowerBoost Lariat. I was hoping my first post would be glamor shots of the new ride, but unfortunately mine has major issues out of the box. I bought it on the week of July 8 from a dealer a few hours from me. They had the build I was hunting sitting on their lot and quoted a fair price over the phone. My wife drove it the 200 miles home without issue. My first drive was a quick trip to the bank. After climbing a small hill, I started hearing a howling noise under any sort of engine load. I initially thought it was the electric motor, but after a couple miles it popped "powertrain malfunction, low power" and the check engine light. The check engine was for low boost pressure. It's been sitting ever since with less than 300mi on the odometer.

I took it to the local dealership for diagnosis a week later (they were booked up). I confirmed zero boost on the boost gauge on the way to their shop. They replaced a blown BAV seal and cleared the codes, but the truck is still not building boost. They were unable to operate the valves on the turbo through the computer and have determined that it needs a new turbo. The turbo is on backorder until end of August.

I'm not here to complain or blast Ford. I love this truck and just want (and need) it back as quickly as possible. I trust Ford will make it right, but I need advice on how to keep things moving. They don't want to offer a loaner or rental while we're waiting on parts, so I'm without a vehicle. The local dealership has asked Ford to expedite the turbo. I'm not convinced it's a bad turbo. I've scoured this forum and others; turbos don't seem to be a common failure point, but electrical issues are. I just don't want to wait over a month to try a new turbo just to find out it was a wiring harness all along. I'm already two full weeks without the truck, 6 more isn't going to work for me.

So, my questions to the group:
Am I crazy to think this isn't a turbo issue?
Is there a way to convince Ford to prioritize my truck and get the parts shipped sooner?
Would you push for a buyback at this point if late August is best case scenario to get it back?

Thank You

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[JExpedition07]

You are the second 2024 PowerBoost this week with a turbo failure, see below:

https://www.f150gen14.com/forum/threads/24-powerboost-catastrophic-turbo-failure-at-1200kms.26219/

QA/QC is at an all time high! Sorry to hear about the experience with a brand new truck. I had to laugh when mine was new at all the issues, lights burned out, weird shifts, windows phantom opening, it’s not funny but it is.

 

[Cobraman428]

Maybe contact your dealership you got the truck and see what they can do for you. I know you have to get the truck towed to dealership, but they should give you a loaner. I had a similar repair issue and took my new truck to a different dealership and was treated poorly and finally took my truck back to where I purchased it from 40 miles away and man they stepped up and told me to always come back here. Loaner everytime I leave it. I would open a case with Ford directly and maybe they can do something for you. And file a complaint with the National safety board.

 

[Pedaldude]

Yeah, if it were me; I’d call every dealer in a certain radius and see what they say about loaner vehicles. Ford pays them through a program and the dealers can pick pretty much any vehicle on their lot to use for the program. Some dealers use them for their purpose but others don’t. Then once you get something in writing either arrange to have the truck towed yourself, or if you’re lucky; the dealer will do it.

Also, hate to say it but some dealer’s service departments are very incompetent. I would never take my truck to my local dealer for any major repair but luckily the next closest one is only 20 miles away and all on the highway.

Good luck and sorry for your experience, I would also look into the lemon law buyback options for your state and start it immediately. You’ve put so few miles on it that you should probably be able to just find another truck and hope that one doesn’t have any problems or at the very least it will make repairing your current truck a priority.

Let us know how it turns out!

 

[WhiteOut]

I opened a case with Ford a day after the codes popped up. I'm waiting on a call back about my options, buyback being one of them.

The dealer I purchased from is willing to come get the truck, and they will give me a loaner IF Ford ponies up to cover the cost. They said normally loaners are not an issue, but they hesitate when it's going to be months. There are also rules about towing and out of state travel with loaners, both of which I do on a regular basis.

I will look into the National Safety Board

 

[BonusNachos]

Oh boy

 

[SEPA F150]

I opened a case with Ford a day after the codes popped up. I'm waiting on a call back about my options, buyback being one of them.

The dealer I purchased from is willing to come get the truck, and they will give me a loaner IF Ford ponies up to cover the cost. They said normally loaners are not an issue, but they hesitate when it's going to be months. There are also rules about towing and out of state travel with loaners, both of which I do on a regular basis.

I will look into the National Safety Board

Do you mind sharing the phone numbers or Dept you opened up your case with?

I need to do the same for my 24 Lariat Powerboost. Multiple cylinder misfire they have not been able to fix after 10 days.

 

[WhiteOut]

I called the general customer service line on Ford’s website to start a claim; (800) 392-3673.

 

[EL5_Zero]

I'd get rid of it immediately. No reason to go thru the dealership BS for months. Get your money back and buy something else. What was the build date on your truck? Was it an early 2024 that was delay? The truck I ordered has been sitting in a lot for 5 months due to "quality control". Supposedly it arrives next month. If for any reason it throws a check engine light, it will be going straight back and I'm getting my money back.

 

[SEPA F150]

I'd get rid of it immediately. No reason to go thru the dealership BS for months. Get your money back and buy something else. What was the build date on your truck? Was it early an 2024 that was delay? The truck I ordered has been sitting in a lot for 5 months due to "quality control". Supposedly it arrives next month. If for any reason it throws a check engine light, it will be going straight back and I'm getting my money back.

I wouldn't take delivery of a truck awaiting QA period. I had one on order that was built in Jan and just got delivered. I passed

Of course I picked.ine off the lot that was built at the end if April and it misfires. It's all crap shoot at this point

 

[EL5_Zero]

I wouldn't take delivery of a truck awaiting QA period. I had one on order that was built in Jan and just got delivered. I passed

Of course I picked.ine off the lot that was built at the end if April and it misfires. It's all crap shoot at this point

Trust me, I've been looking for nationwide to find one similar to my order. The ones I have found are either sold when I call, or the dealer has it marked up.

 

[SeanV313]

May you please share the blend date/build date for your truck? Curious to see if there is correlation to the other blown turbo PowerBoost.

@Ford Motor Company , can you assist this Ford owner?

 

[WhiteOut]

How do I find the blend and build dates?

 

[Rinn69]

How do I find the blend and build dates?

IIRC, the blend date will be at the top of the window sticker.

 

[WhiteOut]

IIRC, the blend date will be at the top of the window sticker.

The only date I see on the sticker is what looks to be a date at the bottom under the total msrp field: 05-28-24.

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