Recent content by JFM1821

I actually had to downgrade to an older version of FDRS. Once I did that everything went smoothly! Thanks for the tips. Happy it worked out.

So I found reason why the license issue happened when trying to use FDRS on my work laptop. Was due to companies vpn. So I have it setup on new laptop and now my license shows green and everything is green on bottom of FDRS screen. But when I try to login I get this fault saying can’t reach FDRS...

Yeah I tried all that. Removed the key from it and reapplied it. Just keep getting that fault and or FDRS just closes out. Sucks

I didn’t buy there I got from helm site that showed in the forums step by step info.

I did. I can see it on their site. Shows valid. So I don’t know then. Maybe the site is having issues.. I’ll keep trying. Thanks

Definitely followed all the steps you’ve all said to do. It shows my license is good. I see a license verification button,. Should I select that? Maybe it needs to verify with licensing server? Only thing I don’t get is when I log into my motorcraftservice.com site. It doesn’t list any...

I uninstalled and followed those instructions and still getting this screen. Don’t get what’s wrong.

Now i get this.

Thanks. Yeah I just rebooted my laptop thinking it maybe was acting up. And yes, I’m using my email and password I use for my ford pass app. And just confirmed it on ford. So I’ll see if it works once rebooted. Thanks for the help

I tried that as well, but keeps exiting out when trying sign in. FDRS will then exit out and nothing else happens.

Still having issues logging into FDRS. Have license showing active, still giving me this message. Tried uninstalling FDRS and reinstalling from ford site. Still no luck. And I do use my user id , just shows removed in the picture. Any other tips?

First time user here. Having issues after having installed FDRS, driver for mongoose cable, and have the license key. When I try to login I get user authentication failure. Says first time launching fdrs you must be online. I am online. Is it referring to connection with my truck?