Current Shipping Delays

[MJ Heat]

Ordered 07/01/2021, re-ordered 10/23/2021, partially built 01/12/2022, estimated delivery - 02/08, then 02/28, then 05/08 and now 08/02. Still not built, no Ford Pass activation or 754 modules installed.

I am really & truly sorry to hear that! We all see way too many horror stories like this posted online. There ought to be someone at Ford who would & could check into these ridiculously delayed vehicles, & get them completed & shipped. Ford has built & shipped many 10's of thousands of vehicle since yours was initially ran through production. IF Ford actually cared about Customer service, this would not happen!!!

Hey Ford! Clearly you monitor this site. What are you going to do about this?

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[michaelh24]

Ford invoices the dealer at, or about blend date, whether a truck ships or not. If a truck runs down the line with no hitches & can get shipped quickly, that is just fine with Ford. Money has been made & they happily move on to the next one. On the other hand, if a truck has a warranty issue, or is on hold for a part, Ford does not allow anything to slow down production, & the associated revenue stream(on the books at least). If there is any kind of problem with a truck, it gets pushed figuratively to the far corner of the lot, until it is convenient & expedient for Ford to get it out of the way.

That is kind of a nasty way to do business, but that is how Ford does it. And if that doesn't upset those waiting Customers enough, Ford generally then enforces an absolute wall of silence & refuses to share any info on the nature of the delay. Ford will simply send out bimonthly emails saying "In order to ensure your complete satisfaction we will need more time before your 2022 F150 will be delivered".

Please note that that are many folks still waiting for trucks built in January. Lots of Ford truck Customers may not get their trucks until Ford does the end of the model year cleanup.

This is almost certainly not true regarding when money has been made. Ford is a public company and must adhere to GAAP accounting rules. After a quick search, they were an early adopter of ASC 606 and state that they recognize revenue when a product is shipped (payment within 30 days). It seems they have a financial incentive to get trucks shipped, so it really makes no sense on why they are letting trucks sit for months on end when they can count that revenue simply by shipping them out.

https://www.revenuehub.org/revenue-disaggregation-disclosures-ford-case-study/

 

[thudnblunder]

Ford invoices the dealer at, or about blend date, whether a truck ships or not. If a truck runs down the line with no hitches & can get shipped quickly, that is just fine with Ford. Money has been made & they happily move on to the next one. On the other hand, if a truck has a warranty issue, or is on hold for a part, Ford does not allow anything to slow down production, & the associated revenue stream(on the books at least). If there is any kind of problem with a truck, it gets pushed figuratively to the far corner of the lot, until it is convenient & expedient for Ford to get it out of the way.

That is kind of a nasty way to do business, but that is how Ford does it. And if that doesn't upset those waiting Customers enough, Ford generally then enforces an absolute wall of silence & refuses to share any info on the nature of the delay. Ford will simply send out bimonthly emails saying "In order to ensure your complete satisfaction we will need more time before your 2022 F150 will be delivered".

Please note that that are many folks still waiting for trucks built in January. Lots of Ford truck Customers may not get their trucks until Ford does the end of the model year cleanup.

What you say makes sense. I’m one of those schmucks who had a truck built on 1/26 and I get an email every two weeks pushing the delivery date out.

FordPass has been active since January as has module 754.

 

[MJ Heat]

This is almost certainly not true regarding when money has been made. Ford is a public company and must adhere to GAAP accounting rules. After a quick search, they were an early adopter of ASC 606 and state that they recognize revenue when a product is shipped (payment within 30 days). It seems they have a financial incentive to get trucks shipped, so it really makes no sense on why they are letting trucks sit for months on end when they can count that revenue simply by shipping them out.

https://www.revenuehub.org/revenue-disaggregation-disclosures-ford-case-study/

You may be right. Ford may not recognize revenue until the vehicle ships. Of that I cannot be certain. I am absolutely certain that Ford invoices the dealership at, or about blend date. That too is easily verifiable.

So please, by all means, postulate any possible theory as to why Ford would let vehicles languish on their lots, for months on end, all the while refusing to provide any real meaningful status updates to these Customers. If you prove to your Customers that they do not matter to you, they will later prove to you that you do not matter to them! And it also goes without saying, Ford has 95%+ of their cost basis sitting there for months on end with no return. Doesn't make any business sense at all, unless my theory is correct.

 

[michaelh24]

You may be right. Ford may not recognize revenue until the vehicle ships. Of that I cannot be certain. I am absolutely certain that Ford invoices the dealership at, or about blend date. That too is easily verifiable.

So please, by all means, postulate any possible theory as to why Ford would let vehicles languish on their lots, for months on end, all the while refusing to provide any real meaningful status updates to these Customers. If you prove to your Customers that they do not matter to you, they will later prove to you that you do not matter to them! And it also goes without saying, Ford has 95%+ of their cost basis sitting there for months on end with no return. Doesn't make any business sense at all, unless my theory is correct.

I have no reason why they do it and they are pissing me off. In fact, I found the email address to the VP of North American sales and several of us emailed him on Friday with a few replies. We have yet to get an answer on why vehicles are just sitting around completed. My point was I cannot see the financial incentive for them to do it. Invoicing is irrelevant to stock price for example, what matters is revenue, costs etc. The only thing I can think of is it cost them a certain amount to park the vehicles and since it is a sunk cost, they ship ones out coming off the assembly line that didn't have any holds to avoid paying that cost; or, they don't mind letting them sit to push the revenue out to another quarter. The risk in the later is that the economy is still good enough or they haven't pissed off enough customers that people simply don't just walk away from the trucks. I think Ford doesn't really care about the 2nd point as much as that is the dealerships problem.

 

[MJ Heat]

I have no reason why they do it and they are pissing me off. In fact, I found the email address to the VP of North American sales and several of us emailed him on Friday with a few replies. We have yet to get an answer on why vehicles are just sitting around completed. My point was I cannot see the financial incentive for them to do it. Invoicing is irrelevant to stock price for example, what matters is revenue, costs etc. The only thing I can think of is it cost them a certain amount to park the vehicles and since it is a sunk cost, they ship ones out coming off the assembly line that didn't have any holds to avoid paying that cost; or, they don't mind letting them sit to push the revenue out to another quarter. The risk in the later is that the economy is still good enough or they haven't pissed off enough customers that people simply don't just walk away from the trucks. I think Ford doesn't really care about the 2nd point as much as that is the dealerships problem.

In my experience, Ford corporate treats Customers exactly the same as the marketing group answering the 800 number. The wall of silence, regarding information on delayed vehicles, is strictly maintained by everyone at Ford. By all means, please let me know if you have a better experience.

Do unto others as you would have done unto you, because it eventually will be. Ford, are you listening?

 

[MJ Heat]

I have no reason why they do it and they are pissing me off. In fact, I found the email address to the VP of North American sales and several of us emailed him on Friday with a few replies. We have yet to get an answer on why vehicles are just sitting around completed. My point was I cannot see the financial incentive for them to do it. Invoicing is irrelevant to stock price for example, what matters is revenue, costs etc. The only thing I can think of is it cost them a certain amount to park the vehicles and since it is a sunk cost, they ship ones out coming off the assembly line that didn't have any holds to avoid paying that cost; or, they don't mind letting them sit to push the revenue out to another quarter. The risk in the later is that the economy is still good enough or they haven't pissed off enough customers that people simply don't just walk away from the trucks. I think Ford doesn't really care about the 2nd point as much as that is the dealerships problem.

You might also want to consider that financial statements are driven more by recognized revenues, than bank account balances, & financial reporting often drives the market for publicly traded companies. That is to say that ultimately the stock value can be driven, to some degree, by when revenue is recognized.

ie - Fords standing order to the factory. We need a great quarter. Supply train issues are slowing production & we need to invoice every truck as soon as we possibly can. Do not under any circumstances let anything slow down production, because we invoice every truck, as soon as it rolls off the line!

 

[thudnblunder]

I have no reason why they do it and they are pissing me off. In fact, I found the email address to the VP of North American sales and several of us emailed him on Friday with a few replies. We have yet to get an answer on why vehicles are just sitting around completed. My point was I cannot see the financial incentive for them to do it. Invoicing is irrelevant to stock price for example, what matters is revenue, costs etc. The only thing I can think of is it cost them a certain amount to park the vehicles and since it is a sunk cost, they ship ones out coming off the assembly line that didn't have any holds to avoid paying that cost; or, they don't mind letting them sit to push the revenue out to another quarter. The risk in the later is that the economy is still good enough or they haven't pissed off enough customers that people simply don't just walk away from the trucks. I think Ford doesn't really care about the 2nd point as much as that is the dealerships problem.

Can I have that email address too please? My truck was built on 1/26 and every two weeks I get an email that pushes the delivery date out two weeks. FordPass is active, module 754 has been live since 1/26. According to the VVR it’s still in Dearborn and has had one shipping delay after another.

 

[Mixxfixx]

Ordered March 2021. Built March 2022. Still waiting for it to ship.
Ford sucks

 

[s.v.t.]

Ordered March 2021. Built March 2022. Still waiting for it to ship.
Ford sucks

I cannot fathom the reason your truck hasn’t shipped? What the hell is the problem?! Unless the truck was totaled or stolen, what could be preventing shipping?

On a side note it’s also preposterous that some trucks ship a day or two after being built, and arrive to the dealer in less than two weeks, while others go sitting post chip purgatory in awaiting shipping hell. Ford clearly has no consistent, well thought out system here. Pathetic.

 

[Joey760]

Ordered March 2021. Built March 2022. Still waiting for it to ship.
Ford sucks

Bro, How? That is some serious dogshit

 

[Hazman612]

Ordered 6/14/2021
Blend Date: 4/5/2022
Built: 4/13/2022
Took Delivery 4/19/2022 (Dealer only 8 miles from Dearborn Plant)

 

[Ford Motor Company]

Ordered 6/14/2021
Blend Date: 4/5/2022
Built: 4/13/2022
Took Delivery 4/19/2022 (Dealer only 8 miles from Dearborn Plant)

Congratulations! Hope you love it as much as we do.

 

[Viper]

Ordered Oct 28 2021
Blend 1-10-2022
(chip hold)
Built 4-25-2021
Still sitting in a field waiting to be shipped....

 

[MJ Heat]

Congratulations! Hope you love it as much as we do.

I find it interesting that Ford chooses to congratulate a Customer on finally receiving a truck, that Ford made this same Customer wait 10 months for. Why are there so many vehicles that seemingly fall by the wayside for months on end, while Ford steadily builds & ships 10's of thousands of other similarly equipped vehicles? Why does Ford steadfastly refuse to release any information, to both the dealers & the end Customers, about these long delayed vehicles?

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