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Bannerman

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I haven't been able to access the site since Saturday, horrible website
I couldn't see it all day yesterday. Ford's IT budget must be lacking.
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NewToFord

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When this timeline gets wonky is that indication that something is happening or is it just some kind of glitch?

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Following the built update and “shipped” email,the final indicator of things happening for me was the fact that the fordpass app allowed me to activate the truck and asked me to confirm on the trucks display. When i did that before it said I had to take delivery first. So I figured it was delivered when it finally said I can now activate it.
 

tag1399

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I received a "sales offer" doc from my dealer. They are out of state, yet they charge me for state sales tax? I thought I need to pay that when I register my truck in my own home state, or are they doing that for me in this case? I never bought out of state before. Basic googling seems to say I pay that in state.
Yeah that is hopefully a misunderstanding or poor work by their finance or sales team. I've purchased several vehicles out of state (NC dealers seem terrible to deal with for all makes for some reason) and they always charge me the NC highway use tax rather than their state's sales tax...when you go to your state to register it and show them the bill of sale, they want to see your state's tax was paid. If you underpaid they're certainly going to ask for it and I'm not 100% sure they'll give you a refund if you overpaid. Being in northern VA with about 5 states within easy driving distance, surely Koons can handle this! Hopefully once you leave there today they'll have you sorted out! Please let us know, thank you!
 

Bannerman

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Yeah that is hopefully a misunderstanding or poor work by their finance or sales team. I've purchased several vehicles out of state (NC dealers seem terrible to deal with for all makes for some reason) and they always charge me the NC highway use tax rather than their state's sales tax...when you go to your state to register it and show them the bill of sale, they want to see your state's tax was paid. If you underpaid they're certainly going to ask for it and I'm not 100% sure they'll give you a refund if you overpaid. Being in northern VA with about 5 states within easy driving distance, surely Koons can handle this! Hopefully once you leave there today they'll have you sorted out! Please let us know, thank you!
I'm in Charlotte too, I'll pay the 3% HUT at Granger, not when I register?
 

tag1399

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I'm in Charlotte too, I'll pay the 3% HUT at Granger, not when I register?
I hope so - either you pay the 3% at Granger or you pay nothing and then pay it at registration...but definitely don't want to pay Iowa tax just in case our awesome DMV can't handle it!
 

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Bannerman

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I hope so - either you pay the 3% at Granger or you pay nothing and then pay it at registration...but definitely don't want to pay Iowa tax just in case our awesome DMV can't handle it!
Either way is fine with me. But yes, don't want to be paying Iowa tax. With the volume Granger does, I'm sure they have all the answers.
 

tag1399

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Either way is fine with me. But yes, don't want to be paying Iowa tax. With the volume Granger does, I'm sure they have all the answers.
Yeah, I think Granger is gonna be all set...I went with Koons b/c I might trade, but I'm hoping i made the right choice...will find out in a few months I suppose
 

Sjeagles

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I couldn't see it all day yesterday. Ford's IT budget must be lacking.
Meanwhile, we had a bunch of things going on last night and ordered some pizza's. I quickly found out Papa John's can communicate on a $30 dollar food order better then Ford and my dealer can on a $60k truck.

Ford F-150 05/16 Build Week Screenshot_20220615-154830_Chrom
 

Bannerman

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Meanwhile, we had a bunch of things going on last night and ordered some pizza's. I quickly found out Papa John's can communicate on a $30 dollar food order better then Ford and my dealer can on a $60k truck.

Screenshot_20220615-154830_Chrome.jpg
I've wondered if we were ten years in the past would be all be handling this better for that exact reason. We are so conditioned to two day shipping, etc. We don't even grocery shop anymore. My wife just orders it from Whole Foods and real time tracks in the app like above.

I'd probably still be frustrated and impatient after 7 months though.
 

Sjeagles

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I've wondered if we were ten years in the past would be all be handling this better for that exact reason. We are so conditioned to two day shipping, etc. We don't even grocery shop anymore. My wife just orders it from Whole Foods and real time tracks in the app like above.

I'd probably still be frustrated and impatient after 7 months though.
That is a good point, but in the same vain Ford should know what the current expectations are of their consumers
 

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NewToFord

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I received a "sales offer" doc from my dealer. They are out of state, yet they charge me for state sales tax? I thought I need to pay that when I register my truck in my own home state, or are they doing that for me in this case? I never bought out of state before. Basic googling seems to say I pay that in state.
That's what I thought. That's after they seemingly "forgot" to add the 5% forum discount too. So are they just forgetful, or are they trying to take me for a fast one??? Neither of these two details are resolved yet and I'm flying to them in less than 12hours....might be a tough day tomorrow.....
quick update: the tax issue is legit, they will work with my home state and get my registration etc sent over to me.

there’s still the issue if the correct price, but they are looking at it. My orders were fluid during the first month and then three months later due to a mistake on the dealer’s side. So we are fleshing these pieces out now.
 

gendibal

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quick update: the tax issue is legit, they will work with my home state and get my registration etc sent over to me.

there’s still the issue if the correct price, but they are looking at it. My orders were fluid during the first month and then three months later due to a mistake on the dealer’s side. So we are fleshing these pieces out now.
Ask when you and your order number were entered into Smart Vincent. From my reading of the April price protection memo, that date is what locks on your price level, available incentives, and financing offers. I'd be curious to hear their response.
 

Bannerman

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quick update: the tax issue is legit, they will work with my home state and get my registration etc sent over to me.

there’s still the issue if the correct price, but they are looking at it. My orders were fluid during the first month and then three months later due to a mistake on the dealer’s side. So we are fleshing these pieces out now.
Ford F-150 05/16 Build Week 1655391666253
 

NewToFord

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Ask when you and your order number were entered into Smart Vincent. From my reading of the April price protection memo, that date is what locks on your price level, available incentives, and financing offers. I'd be curious to hear their response.
I’m price protected to December prices, price level 220. We figured it out. The issue simply was my numerous changes during the initial stage, there were some confusion but it’s all good now.

problem and disappointment averted. ?
 

JA79

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Update: Chatted with Ford this morn and truck is in Jessup, MD! There is a possibility of earlier delivery to dealership than 6/29. So close!
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