Snakedoctor
Well-known member
- Thread starter
- #256
I did not get this email. Although there’s no other wiring harnesses I would need so I’m not sure what to do with that if I did. I would however be open to a partial refund on the Upfitter harness. Since after all, after this giant debacle doesn’t exactly make you want to be a return customer without an item already being in stock.Wasnt a response to me......but just got this email
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We wanted to update you on your upfitter purchase. It has been a good deal of time that has passed since you placed your order and again, we apologize for the delay and lack of communication. With this said, the current status of your order remains pending, however we anticipate your order will be shipping this coming week beginning monday 26th.
We also wanted to give you a few options.
As always you are able to request to cancel this or any order before it is shipped.
Options:
1. Elect to keep your order.
If you still wish to keep your order we would like to provide you with a special thank you.
a special 1 time discount on any wiring solution of your choice at a 40% off discounted rate.
We have never offered a discount about 20% however we feel this is warranted and necessary to express our apology for dropping the ball with your order and the promised delivery date.
This offer is good for any wiring solution, but excludes any solution that also has Ford oem parts with it. i.e oem tail lights, head lights or steering wheels, etc. The wiring harnesses for these types of upgrades are however eligible.
2. Request a refund.
We understand. Again we always make this option available for any order that has not been shipped. There are no penalties for this option. You will receive a full refund for the total cost of your order with nothing deducted.
Please inform us of your choice by responding to this email with your order #.
If you choose to maintain your order we will note your account as such. Once your receive your order, let us know via email, and we will provide you with information on how to use your 40% off discount.
The fulfillment team
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