Just to follow up with all of this, the media hub that was working and then seemed to stop working has now been working again and is working fine. So that issue seems to be resolved. It may have been getting shut off by the BMS. There is however the problem of the network not working, I can use the FordPass app to unlock and lock the car no problem, so clearly it has a connection to the network, but the navigation doesn't have a connection to the network for traffic and will often give an error, I can't view connected services or setup Alexa because it says no network connection. Clearly there is a network connection as I can use the app to lock and unlock the car. Sometimes the Wifi will work and connect to my home network and sometimes it won't. Seems intermittent but mostly not working. Will just start working every now and then. I ran ForScan and noticed there are two Gateway module errors. Both are basically related to the same thing which is inability to communicate with the APIM via ethernet. I reset the TCU on Forscan which didn't help. I reset the Gateway module on Forscan which also didn't help. I can't see any option in Forscan to run a Gateway module self test but I did a self test on the APIM and on the TCU and both were ok. I am feeling like if I had a faulty Gateway module it would have more not working than that, I feel like if I had a bad APIM I would have more issues as well. Is it possible that the connection between the apim and the gateway is loose? If so which plug would that be? I had mentioned they replaced the APIM but they were also messing with the gateway module as that was the first thing that they thought it could have been last year when I was having OTA issues. I am not sure if they replaced it or not but I know they for sure tried to replace it and had it not help so I don't know if I have the new one or the original but the dealer certainly unplugged it in the past. I think it could be a loose connection because it does SOMETIMES work, briefly and not very frequently but sometimesI'm not sure what's supposed to be there and without taking it out or probing my C263 I couldn't ascertain that. @Jesse-Infotainment would know.