Pro Trailer Assist - No power

[Cobraman428]

My Pro Trailer assist doesn't have power. The light on top of the knob doesn't come on. Nothing happens if I push it and nothing appears on my 12" screen.
Does anyone know if there is a fuse for this?

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[Ford Motor Company]

My Pro Trailer assist doesn't have power. The light on top of the knob doesn't come on. Nothing happens if I push it and nothing appears on my 12" screen.
Does anyone know if there is a fuse for this?

Hey there! I would be happy to look into your Truck's trailer assist issues on my end. Can you please send over a private message with your VIN and the name/location of your local Ford dealer to get started?

 

[BLoflin]

My Pro Trailer assist doesn't have power. The light on top of the knob doesn't come on. Nothing happens if I push it and nothing appears on my 12" screen.
Does anyone know if there is a fuse for this?


View attachment 61629

Doesn't help your issue, but FYI what you're pointing at in the image does NOT light up. The "on" light is below center (under the icon and above the words at the bottom). Also, the Sync display should pop up the Select Trailer (or define new one) screen.

 

[Cobraman428]

Doesn't help your issue, but FYI what you're pointing at in the image does NOT light up. The "on" light is below center (under the icon and above the words at the bottom). Also, the Sync display should pop up the Select Trailer (or define new one) screen.

You are correct. Thanks!

my "ON" doesn't light up even if I push the button.

 

[Cobraman428]

I have an appointment next week with the dealership to get my Brake Controller recall and oil change. I'll have them look at this also. But I was just curious if there was a fuse for this feature. I had the 12 screen replaced back in Feb and maybe it wasn't connected or something stupid.

 

[BLoflin]

You are correct. Thanks!

my "ON" doesn't light up even if I push the button.

So does your Sync screen do anything when you push the button? Also are you able to define a trailer on the Sync Menus?

 

[Cobraman428]

So does your Sync screen do anything when you push the button? Also are you able to define a trailer on the Sync Menus?

No, nothing happens on the Sync either. Seems like the entire feature is dead.

 

[Cobraman428]

Update: Got the truck back from the dealership today, The Backup Up Assist wasn't connected. Not sure if that happened from when they replaced the 12" screen back in March. It works now.

 

[Al-Taie]

My Pro Trailer assist doesn't have power. The light on top of the knob doesn't come on. Nothing happens if I push it and nothing appears on my 12" screen.
Does anyone know if there is a fuse for this?

Hi
I have same issue with my truck no power for the pro trailer, I took it many times to the dealership and they can’t find out what is the reason, did your fixed and what was the problem?

 

[Al-Taie]

Hi
Please I need help, I have same issue with my truck no power for the pro trailer, I took it many times to the dealership and they can’t find out what is the reason, did your fixed and what was the problem?

 

[Cobraman428]

The switch wasn't connected. Had the center stack worked on at the dealership and after I got the truck back it didn't work. Was told they forgot to connect it when the worked on my truck.

 

[Al-Taie]

Please I need help with the pro trailer assist know no power when I press it on, I have 2023 F150 lightning was working befor and it stopped working I took the truck to the dealer they can’t figure it out, they did replace steering module and trailer module and the 12v battery but no luck, now they think my as built software is corrupt from ford cloud

thank you.

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