Module update for check engine light ?

[DcnPat]

My dealer service dept has a communications problem.

Took four visits and an extra hour of refusing to leave to get them to suggest evaporator cleaning might help with mold/mildew odor that happens when HVAC first starts up.

Venting / ranting -

Went to them today with that issue and a check engine light (steady, no drivability issues). Their response "we did a module update, the light is off." No mention of what the code was, or what module was involved. Not willing to provide this information. Billed 2 hours labor to Ford warranty for $362

What happened to the days where the service advisor/ writer would tell you what was done to what?

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[INADAZE]

Perhaps this is why Ford is taking a freaking bath on warranty claims and losing Billions. It's like the medical industry. Most people don't know enough or care as long as they don't have to pay anything. Meanwhile, the tech cleared codes and billed $400 to Ford.