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FordPass problems, connectivity issues

MedicalPhysicist

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I had the same problem on my 2023. I finally just unhooked battery and reconnected it. That reset everything and now it works.
So I tried unhooking waiting a minute then reattaching. Didn't work. Now I do have a powerboost and did this after driving to work. While the battery was unhooked I opened the door and the info screens lit up so it obviously still was getting power from the Li battery. Maybe I should let it sit and try again hoping that battery drains more.
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MedicalPhysicist

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I randomly attempted to view the 'connected services' from touch screen menu today. No more spinning wheel and error message. Was able to enable the services and am back online.

I do not know if a update occurred. I'm glad I am back online with the vehicle.
Lucky you! Still no luck here. There hasn't been an update to Fordpass I know that.
 

Stretch1968

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So I tried unhooking waiting a minute then reattaching. Didn't work. Now I do have a powerboost and did this after driving to work. While the battery was unhooked I opened the door and the info screens lit up so it obviously still was getting power from the Li battery. Maybe I should let it sit and try again hoping that battery drains more.
mine is not powerboost so when I unhooked battery everything was dead. if you still have power that is probably why it didn’t reset. Just my guess.
 

Snakebitten

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Yea, on a Powerboost you have to disconnect both batteries to drain/reset
 

2023XLPB

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Having the same no connectivity issue with my Powerboost. Haven't tried unhooking the batteries yet, but have tried unhooking the TCU overnight.
 

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MedicalPhysicist

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Having the same no connectivity issue with my Powerboost. Haven't tried unhooking the batteries yet, but have tried unhooking the TCU overnight.
Unhooking the "regular" battery will not do anything. I am not sure I want to try to venture into trying to figure out how to unhook the LI battery as well. I now have a check engine light, probably from messing around with the battery.
 

2023XLPB

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Well I guess I'll wait until I can go to the dealer then. Not a big deal for me, mostly am annoyance.
 

WD8CXB

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Happy to say my TCU is now working. For how long, well, that is yet to be determined. It just randomly started working again after 18 days. This is the third time the connectivity has failed and then randomly, or should I say, magically started working.

I did turn off automatic updates as recommended in another thread post.
 

MedicalPhysicist

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Happy to say my TCU is now working. For how long, well, that is yet to be determined. It just randomly started working again after 18 days. This is the third time the connectivity has failed and then randomly, or should I say, magically started working.

I did turn off automatic updates as recommended in another thread post.
Nice. No luck here. Just talked to Ford again, still ensuring me that an update is coming. I specifically asked if it was an OTA? She said yes. I then asked, how am I suppose to get the OTA if I have no connectivity? She ensured me that I would still get it. I don't believe you.
 

WD8CXB

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Nice. No luck here. Just talked to Ford again, still ensuring me that an update is coming. I specifically asked if it was an OTA? She said yes. I then asked, how am I suppose to get the OTA if I have no connectivity? She ensured me that I would still get it. I don't believe you.
I agree, how would it work over the air if there was no connectivity? I don't think I would believe her either. :cool:
 

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MedicalPhysicist

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I agree, how would it work over the air if there was no connectivity? I don't think I would believe her either. :cool:
Well it randomly started working today. No evidence of an OTA. I did turn off auto OTA like in other threads suggested but that was a while ago and perhaps turning it on at the beginning of the month is what froze the TCU? I don't know and don't care as long as it's working now.
 

WD8CXB

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Well it randomly started working today. No evidence of an OTA. I did turn off auto OTA like in other threads suggested but that was a while ago and perhaps turning it on at the beginning of the month is what froze the TCU? I don't know and don't care as long as it's working now.
I agree! Not important as to what was done; rather, for now, it is working!!!! I am still learning all that can be done with Alexa and other connectivity features. Yesterday I found the RADAR map on the NAV screen very useful, as I am a weather nut!
 

speeddemon

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after mine locked up last week and I reset it successfully by disconnecting the power on the TCU, I noticed my fuel level in the app keeps going all over the place. Anyone else notice this?
 

2023XLPB

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Mine started working again today after I turned off auto update. Pretty sure it had stopped working before I turned that on.
 
 







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