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Sync Bluetooth Connectivity issues '22 Powerboost

RamsRule45

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Okay I'm at my whit's end with my Ford Sync and my Bluetooth.

I've had four F150's in the last 10 years and this could be my last.

In 2024, how can connecting a phone to your vehicle via Bluetooth not be the simplest of tasks. Every time my truck is at Ford, I get a rental truck and EVERY other brand connects flawlessly to my phone. Just by looking in this set of forums alone, FORD must know its a known issue.

I don't use Android Auto, I just connect my Samsung S20 Ultra to my 2022 F150 via Bluetooth. 20% of the time it connects fine. 50% of the time it connects, i can't actually hear the other person as its so garbled that I end up turning off my Bluetooth and talking on my phone using the phone's hands free which at highway speeds is hard to hear. When i say garbled, i mean it sounds like a cross between and electrical storm and being underwater on my phone. People on the other side of call will often tell me that they can't hear me. Most of the time when it connects, it will not hang up when i hang up the call and will usually stay connected to my Sync for up to 2 minutes after. Then it MAY or mostly MAY NOT, be still connected to my truck. My phone will then not connect back so I will often have to turn my truck off at an intersection and open my door to totally disconnect my phone and restart it all to get it back connected.

I have done everything in my power to try to fix it. I have done all the soft fixes like disconnecting and forgetting my phone, factory resetting my phone and my Sync, I've had Ford do every update that they possibly could and they even replaced the APIM module. I've called Samsung and had their technician go on my phone remotely and work on it while its connected to my truck and they have run out of options.

Does anyone have anything else (other than the very basic obvious solutions that are all over the internet) that may be able to help me please.

I just want to be able to talk on my phone while driving in my truck. That's it.
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Groovicles

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Perhaps a dumb question, but have you tried to connect any other phone to the Sync? If so, what was the quality?
 
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RamsRule45

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Perhaps a dumb question, but have you tried to connect any other phone to the Sync? If so, what was the quality?
I have hooked my wife's iphone 14 up and it does at least some of the same issues. With her iphone, it doesn't hang up when i do and it still sounds garbled.
 

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SilverPigeon

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Sorry, i kept forgetting to get this off my truck to answer you. My software version is 23291_product and my version is 1049
Same version here, and no issues ?... to see if any of the modules need a reboot, disconnect the battery+, either for 15 minutes or hold down the brake pedal for at least 30 seconds to drain 12V. If you do this, you might have to re-do some SYNC4 and instrument cluster settings.
 
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RamsRule45

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Same version here, and no issues ?... to see if any of the modules need a reboot, disconnect the battery+, either for 15 minutes or hold down the brake pedal for at least 30 seconds to drain 12V. If you do this, you might have to re-do some SYNC4 and instrument cluster settings.

I would have to imagine that all the modules would have been rebooted when the replaced the APIM module. I'm having the same experiences with the unit before and after the replacement. It sounds like there is electrical interference from my truck into the bluetooth system
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