Buy Back on 23 F150

[Derrickmcgill90]

Man....
My truck has been in the shop for two months and I FINALLY had the approval for a buy back. The RAV agent told me all they do is Reimbursement and not replace. She got a little defensive when I asked about the substitution of collateral. She then stated that it was a 8 to 12 week process and it is not easy since I have to find a dealer that would be willing to do the swap.

I told her I already had a dealer willing to do it and I have already picked out my new truck. She then stated that she will begin the process and that the Sales Manager needed to reach out to her and that she couldn't email him. This dealership is very kind to me and as a gesture of good faith I even purchased my wife a brand new Bronco for her birthday.

Why would they be so defensive on just letting me pay the difference and keep my 1.9 percent interest rate? Like i told her, I would have rather kept my truck but I refuse to get screwed with having to pay a higher interest now. She seems unhappy to do the process for the substitution of collateral and I am kind of upset that initially she stated that they cant do it until I told her I already found a dealership willing to work it.

Anyone dealing with this stuff currently? Im just looking for some advice, support, whatever to ease my mind. My summer is already ruined with not being able to tow the family camper and take our vacations.

Sponsored

 

[FORDTEXAS]

to my understanding, buy backs don’t always favor the customer 100%.

 

[Chili]

to my understanding, buy backs don’t always favor the customer 100%.

Very state dependent. In my state, MN, it does favor the customer 100%. I didn't lose value after 18k miles. Some states do mileage reduction. This was very helpful in combating the extreme inflation. Since it's MSRP to MSRP, that helped too as trucks at that time where MSRP and historically they weren't.

Most dealers don't want to deal with the substitution of collateral and she probably was exhausted for the requests for it that lead to a lot of work, conversations and never going anywhere because dealers said no. Then the customer gets mad at RAV / Ford. She is only human, cut her some slack.

Granger for example wouldn't touch a buyback / purchase of new truck. Some dealers said they weren't interested, some didn't care. And that's a standard buy-back.

 

[Derrickmcgill90]

Very state dependent. In my state, MN, it does favor the customer 100%. I didn't lose value after 18k miles. Some states do mileage reduction. This was very helpful in combating the extreme inflation. Since it's MSRP to MSRP, that helped too as trucks at that time where MSRP and historically they weren't.

Most dealers don't want to deal with the substitution of collateral and she probably was exhausted for the requests for it that lead to a lot of work, conversations and never going anywhere because dealers said no. Then the customer gets mad at RAV / Ford. She is only human, cut her some slack.

Granger for example wouldn't touch a buyback / purchase of new truck. Some dealers said they weren't interested, some didn't care. And that's a standard buy-back.

I agree. I understand she is human and I have been so dang patient for the past almost three months. I just need a truck at this point man. My entire summer revolves around camping with my family and its so fustrating. I hope traction is moving.

 

[Chili]

Rav needed a ton of info for me and every approval was a week away. I want to say everything was straightened out and ready within 2 months. Sorry for your issues. In the end, they took care of me and I had a good experience, it just wasn't super fast.

I was impressed with Ford. GM would have fought me tooth and nail as that's who they became. Ford basically said sorry you had issues and we can't source parts. Here is a new truck.

 

[Murrk847]

What was the reason for the buyback? Just curious.

 

[Derrickmcgill90]

What was the reason for the buyback? Just curious.

Bunch of electrical issues.

 

[Eighthtry]

I totaled my 2023 F150 after financing 100% of the truck, tax, title, extentended warranty, etc. at 0%. I kept my mouth shut but they eventually caught up with me and I had to write the check. In the meantime I had purchased a new to me 21 F150 to help absorb some of the loss.

 

[TheDIG]

buyback of a PB with electrical issues that couldn't be resolved? Shocked...shocked I tell you!

 

[Abraham5G]

Bunch of electrical issues.

What sort of electrical issues? I also have had electrical issues related to the parking sensors not working properly.

 

[G_Money]

How does that work if you've done things like aftermarket LineX? Just SOL?

 

[Derrickmcgill90]

What sort of electrical issues? I also have had electrical issues related to the parking sensors not working properly.

Wipers not working right, fast blinker inside, trailer brake not working, fast charger notnworking

 

[Derrickmcgill90]

How does that work if you've done things like aftermarket LineX? Just SOL?

Pretty much

Sponsored