Audio skipping when using Android Auto

[islandboy47]

Has anyone had any luck addressing this yet? I'm still having the issue.

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[rugedraw]

Nope. I'm going to try going wired. It's hella annoying.

 

[130 Ghost_Riders]

I’ve noticed this more once I got the newest update. I find it happens more when I put my phone on the wireless charger in the front center storage under the radio; but I’ve also seen my phone completely lose cell signal even in strong signal areas. I don’t have it skip nearly as much when I keep my phone in the little slot next to the cup holders for shorter drives.

 

[islandboy47]

I've been going wired for a while now, with two different cords it still happens. Sometimes it seems less frequent, but just 10 minutes ago it was skipping/pausing randomly a ton. Like at least once a minute. I'm wondering if I should reach out to Ford for this issue, or perhaps even roll back the software in the truck to a previous version.

 

[MuthyOfTim]

Hey all, I have been dealing with this issue for the past couple weeks and I have been able to eliminate the issue by using the usb version of AA instead of the wireless version. Keep in mind that plugging in the usb cord into your phone does not eliminate the wireless side of AA. I have to turn my WiFi off on my phone. Then AA will use the wired connection and the problem seems to be gone.

I have a Pixel 7 Pro and it will turn the WiFi back on from time to time so if i start hearing the audio drops, I check my phone and turn the WiFi back off and the problem goes away.

I still have no idea if the issue is with Android Auto or with the Sync 4 system, but at least I can listen to music again without the interruptions.

Hope this helps.

 

[islandboy47]

Hey all, I have been dealing with this issue for the past couple weeks and I have been able to eliminate the issue by using the usb version of AA instead of the wireless version. Keep in mind that plugging in the usb cord into your phone does not eliminate the wireless side of AA. I have to turn my WiFi off on my phone. Then AA will use the wired connection and the problem seems to be gone.

I have a Pixel 7 Pro and it will turn the WiFi back on from time to time so if i start hearing the audio drops, I check my phone and turn the WiFi back off and the problem goes away.

I still have no idea if the issue is with Android Auto or with the Sync 4 system, but at least I can listen to music again without the interruptions.

Hope this helps.

This would explain why plugging mine in hasn't helped. Thanks!

 

[Ford Motor Company]

Hey all, I have been dealing with this issue for the past couple weeks and I have been able to eliminate the issue by using the usb version of AA instead of the wireless version. Keep in mind that plugging in the usb cord into your phone does not eliminate the wireless side of AA. I have to turn my WiFi off on my phone. Then AA will use the wired connection and the problem seems to be gone.

I have a Pixel 7 Pro and it will turn the WiFi back on from time to time so if i start hearing the audio drops, I check my phone and turn the WiFi back off and the problem goes away.

I still have no idea if the issue is with Android Auto or with the Sync 4 system, but at least I can listen to music again without the interruptions.

Hope this helps.

Good morning! I'd like to look into this Android Auto audio concern for you. Feel free to send over a private message with your VIN and dealership info at your earliest convenience.

 

[islandboy47]

Has anyone else here had any success with fixing this issue? I brought my truck into the dealership for this issue and to get an oil change. They had the truck for 3 weeks and came back just saying "we couldn't replicate the issue in your truck so we couldn't fix it". Pretty frustrating because the problem happens ever few minutes or so, and there was a new phone connection added in the Sync system...but it was for an iPhone and therefore didn't use Android Auto. Probably explains why they couldn't replicate it....

 

[DANJENS]

So I have had the skipping problem since the middle of February. The problems with android auto and maps not connecting have been going on for me since December. Doesn't seem to matter if it is wired or not for me. I have reset Sync, updated android auto, removed app, removed connection and reset the phone so many times I can't count. Still happens. Still no rhyme or reason when my truck will tell me it can't connect to android auto. What blows my mind is that it ran flawlessly for the first 6 months of ownership and now it is very intermittent. Usually bugs get worked out of and not into a system. (and yes my phone and apps are all up to date.) If anyone has any ideas that would be great. I can't afford to have my truck in a shop for 2 days let alone 3 weeks just to fix this problem though so I haven't had time to drop it off and let my dealer tell me they can't find the problem like someone else posted earlier. Real nuisance when trying to stream. Anyone else get it fixed?

 

[thebigdu]

So I have had the skipping problem since the middle of February. The problems with android auto and maps not connecting have been going on for me since December. Doesn't seem to matter if it is wired or not for me. I have reset Sync, updated android auto, removed app, removed connection and reset the phone so many times I can't count. Still happens. Still no rhyme or reason when my truck will tell me it can't connect to android auto. What blows my mind is that it ran flawlessly for the first 6 months of ownership and now it is very intermittent. Usually bugs get worked out of and not into a system. (and yes my phone and apps are all up to date.) If anyone has any ideas that would be great. I can't afford to have my truck in a shop for 2 days let alone 3 weeks just to fix this problem though so I haven't had time to drop it off and let my dealer tell me they can't find the problem like someone else posted earlier. Real nuisance when trying to stream. Anyone else get it fixed?

This describes my situation to a T. Worked flawlessly for the first 8-9 months of ownership and started having the exact same problems after updates came through.

 

[MuthyOfTim]

Hey all, I have been dealing with this issue for the past couple weeks and I have been able to eliminate the issue by using the usb version of AA instead of the wireless version. Keep in mind that plugging in the usb cord into your phone does not eliminate the wireless side of AA. I have to turn my WiFi off on my phone. Then AA will use the wired connection and the problem seems to be gone.

I have a Pixel 7 Pro and it will turn the WiFi back on from time to time so if i start hearing the audio drops, I check my phone and turn the WiFi back off and the problem goes away.

I still have no idea if the issue is with Android Auto or with the Sync 4 system, but at least I can listen to music again without the interruptions.

Hope this helps.

Not to give anyone false hope, but my truck took an update today. When I turned on my wireless app display option, my wireless Android auto connected like it was new and there have been zero issues with skipping. I'm hoping it will remain this way, but thought I would pass it along.

 

[thebigdu]

Not to give anyone false hope, but my truck took an update today. When I turned on my wireless app display option, my wireless Android auto connected like it was new and there have been zero issues with skipping. I'm hoping it will remain this way, but thought I would pass it along.

This is potentially exciting. Do you have the update details?

 

[MuthyOfTim]

This is potentially exciting. Do you have the update details?

It is the Ford Power-Up 4.2.2. The description talks about Apple Carplay, but it seems to have fixed my wireless AA issues.

 

[islandboy47]

Ford looked at my truck again for this issue, but again couldn't replicate it and therefore couldn't fix it. They said they used a new cord when testing it, which might explain why they couldn't replicate it because the issue is with wireless AA. If they plugged in via the usb and also had wifi on then that would have replicated it though, so who knows.

I found out recently that my truck has been trying to install the Power Up 4.2.2 but it keeps failing. Reeaally hoping that it eventually goes through and fixes this. MuthyofTim are you still not seeing any more issues since that update?

 

[MuthyOfTim]

Yes sir, I've not had the issue since that update. I received 4.2.4 today and still no issues. I'm always nervous when an update happens because I'm afraid it will come back, but everything seems fine.

It is interesting that you complain about an issue with the radio and they don't verify you are on the latest version.

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