03/21/22 Build Week Group

[Ford Motor Company]

Picked it up last night! KC build ordered 12/15

Looks awesome! Congratulations

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[kevdog0710]

Whoohoo! Can't wait for you to enjoy it.

There you go again with the reply to the happy post. Why don't you comment on some of the other posts where people are super frustrated with the communication issues, chip hold/allocation issues and delivery issues?

 

[Undertheradar]

There you go again with the reply to the happy post. Why don't you comment on some of the other posts where people are super frustrated with the communication issues, chip hold/allocation issues and delivery issues?

It’s probably just a bot anyways. Completely useless.

 

[NomadV]

There you go again with the reply to the happy post. Why don't you comment on some of the other posts where people are super frustrated with the communication issues, chip hold/allocation issues and delivery issues?

This person is probably just an intern or other CS rep that is not allowed to respond to such things without getting in trouble. Can call marketing line though and they can take your official complain and log it and even give you a case number

 

[Thomasjr51]

I don't know if you can tie calls/chats to the way you are treated. But, shortly after I chatted, called, and filed a process complaint, my truck was finally shipped. A few days after that, I received a $2500 ECO in the mail. It just might be that they want complainers to go away, so they push you on through. I may need to up my noise now that the truck is just sitting at a rail yard in SC.

I just called and complained too and got a complaint number. I feel like such a Karen but I don’t even care at this point. I just want my damn truck.

 

[TTABLE213]

I just called and complained too and got a complaint number. I feel like such a Karen but I don’t even care at this point. I just want my damn truck.

I did keep my complaint to process and communications issues. Can't complain about plant operations. But, just about every other step is rife for a complaint. I can 'Karen' with the best when it comes to my truck order. Let us know if you get something other than just crickets. I did like the ECO.

 

[Thomasjr51]

I did keep my complaint to process and communications issues. Can't complain about plant operations. But, just about every other step is rife for a complaint. I can 'Karen' with the best when it comes to my truck order. Let us know if you get something other than just crickets. I did like the ECO.

When did you get the ECO from the time you called and filed a complaint to when your truck status changed and the eco came in the mail? I’m curious. Lol & did you have the A plan too?

 

[TTABLE213]

When did you get the ECO from the time you called and filed a complaint to when your truck status changed and the eco came in the mail? I’m curious. Lol

Truck moved almost immediately (within 2 days, if I recall correctly). The ECO came about 10 days later. Full disclosure, I did have a PCO expire at about the same time the ECO came in. The ECO was better than the PCO and has a 3 month window. Will give me some satisfaction when I finally get to sign papers.

I've been studying price protection from 9/1/21 and reorder on 10/15/21, which I think I'm good on, and incentive protection via Smart Vincent. I'm not home this week but plan on seeing the dealer early next week, I'd like to see numbers before the truck actually arrives. Get the conflicts out of the way before the emotions (and that new car smell) kicks my butt.

 

[Thomasjr51]

Truck moved almost immediately (within 2 days, if I recall correctly). The ECO came about 10 days later. Full disclosure, I did have a PCO expire at about the same time the ECO came in. The ECO was better than the PCO and has a 3 month window. Will give me some satisfaction when I finally get to sign papers.

I've been studying price protection from 9/1/21 and reorder on 10/15/21, which I think I'm good on, and incentive protection via Smart Vincent. I'm not home this week but plan on seeing the dealer early next week, I'd like to see numbers before the truck actually arrives. Get the conflicts out of the way before the emotions (and that new car smell) kicks my butt.

Ahh okay! Smart Vincent? & yeah that’s not a bad idea. I’m waiting on mine for chip(s) smh, but my dealer is like 10 miles away from the Dearborn truck plant so I’m sure it’s not going to even get on a truck. I’m sure it’s gonna be delivered by someone who works for ford.

 

[NomadV]

Well I’m hoping since today was the start of my window and the trackways been down for me since yesterday, maybe ill
Have some movement on my truck by the 5/3 last day.

 

[hhousewps]

Right there with you all. I've had a Raptor on order since June 2021, that eventually got reordered as a 2022 (ordered 10/6/21).

Truck went into production on 3/16 (3/25 officially per the Tracker), blend according to the window sticker is 3/24. It's been crickets ever since. Incredibly frustrating.

What's even more frustrating is seeing guys over on FRF whose trucks went into production during the first week of April and they've already taken delivery. Most of them have more options than mine. Unfortunately, since it's a Raptor I won't be seeing any rebates or anything to ease my frustration.

The lack of communication is really starting to sour me on Ford as a whole. I understand that managing logistics is a nightmare right now, but at the very least give me some information regarding what is keeping my truck from being completed and a realistic ETA for when it can be expected to be built.

Ford has a lot of work to do if they really want to go the custom order route.

Guess I should've expected all this since a friend of mine had his "built" on Sept 2021, but didn't take delivery until the first week of February.

 

[t-bone82]

Goal posts move yet again, was supposed to be at dealer yesterday (according to dealer and chat) but got this from chat today…

 

[TTABLE213]

Goal posts move yet again, was supposed to be at dealer yesterday (according to dealer and chat) but got this from chat today…

No rail info yet, you need to complain to marketing!!!

 

[Ave8ter]

After both chat and marketing both give you BS answers, ask the marketing to file a complaint. I filed one, even received a complaint number. Since then, crickets. But my truck moved and I received an extra cash bonus via the ECO.

Was the marketing the "New Vehicle Support"? Every stage is just crickets. I would still be on a back lot if not for a friend. Supposedly, I have priority, but that means squat it seems.

 

[txjustin]

My XLT BAP was delivered to my dealer yesterday. Getting a few aftermarket things done (spray in, tint) and it will be mine hopefully early next week.

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