03/21/22 Build Week Group

[IcemanFSU]

Awesome chat with Ford today, chip hold was supposed to come off yesterday, contact today they tell me it is waiting on shipping and is produced. Then I ask so it is not on chip hold anymore, then the chat person says oh it is on chip hold, no eta, check back in a couple of weeks.

Sponsored

 

[AggieGuy]

Spoke with Ford Chat today. Ive been told my truck has been at Ramp 58 for at least a couple days now. However, today they are telling me it is in transit to lot 58 and should arrive to the ramp on 4/23 (the day the said it would be at the dealership).

What a process...

 

[hotrodmex]

Decided to bug Chip and check in on mine.

Not in a hurry, but dang.

 

[Thomasjr51]

Decided to bug Chip and check in on mine.

Not in a hurry, but dang.

How’d you do that lol

 

[hotrodmex]

How’d you do that lol

That's the Vehicle Visibility Report your sales person can look at. Chip is my salesman from Granger Ford.

 

[Ave8ter]

Decided to bug Chip and check in on mine.

Not in a hurry, but dang.

I kinda am in a hurry. Mine sat on Ramp 59 for 7 days, then went to 51. My buddy got me an 01 Priority, but it is not helping. 27 days and holding.

 

[MJ Heat]

Hello Ford!!! Are you listening? I have got something to say that you need to hear. You need to know that you have created a self inflicted image problem. Right now you are trying to change your Customer base over to a custom order majority. Most of us who have ordered vehicles from Ford lately are disappointed & frustrated with the ongoing delays in delivery & constantly changing & wrong information that we are provided regarding the whole slow moving process. That ruins your credibility with the folks that are trying to give you money for your products. Are you familiar with the old adage, "If your Customer Thinks That There Is A Problem, THERE IS A PROBLEM!!!"?

The really funny thing is that you have the perfect excuse for taking a long time to deliver very complex products such as modern vehicles. Everyone knows about the supply chain issues & the resulting unpredictable associated delays. You would be much better perceived if you simply said that you have no idea when the parts will come, but that you will tell each Customer when you have all of the parts to build their vehicle. You should also tell everyone that they should expect that it will take a further 60 days for the vehicle to be delivered, after it is built. Getting things done much faster than projected beats the heck out of taking 3 times as long, as you projected. Your Customers would be crowing about how Ford beat their projections, instead of lamenting about how Ford has let them down yet again.

You need to hire someone & put them in the marketing department to manage your image with Customers! Fixing this should not be hard. Stop making promises that you can't keep. And yes, we all know that projected dates are not promises. But you should know, that is how they are mostly perceived. Right now you are over promising & under delivering. Flip the script & you will immediately have a lot less ticked off Customers. Under promising & over delivering would immediately change those grousing about delays & disinformation into promoters providing Ford with free advertising.

Do you have any idea how this process actually works for your CUSTOMERS? We happily place our order. You send out emails to us with VIN's & scheduled production dates. Then you send out multiple repetitive emails saying that production has been delayed, due to unexpected circumstances. Hello! Why would you tell me production is scheduled, if you are not certain that you have the parts? These same delay emails also say that you will keep me informed as to my vehicle's production status. Then you most certainly do not. Then you send out emails saying that the vehicle is built & awaiting shipping, followed by information saying that the vehicle is on hold for some part. Projected delivery dates do not change, until they are in the past.

The dealers tell your collective Customers that they only know what Ford tells them. You tell your Customers to check with their dealer. The vast majority of the time the "projected" dates come & go, with no definitive guess as to when the carousel stops. Why make promises that you can't keep? It makes you look bad!

Ford Chat is even worse. These "supposed" Ford employees tell your Customers that they have no idea what the truth is. They only know what they can see in the system. They tell Customers to check the Ford Tracker or check with the dealer. It all turns out feeling like we are just getting the big run around.

Today Ford Chat told me that my ordered vehicle is sitting on Ramp 59 awaiting shipping & that the systems shows projected delivery is April 25th. So I asked the obvious question, "Can my vehicle travel half way across the country & be delivered in 6 days"? And then Ford Chat said their standard "That is what I see in the system". Everyone knows that ain't happening. Why not just project delivery to May 25th? That is certainly more plausible, & I would not feel like I have been lied to yet again. Then if my truck arrived a month early, I would be happy, & not mad because I have been treated like I don't matter to Ford.

I am fully aware that my 1 vehicle purchase is not even a drop in the bucket to Ford. But I have bought 10 prior Fords personally, & about 200 for my business over the years. And yes I know, that is still not even a drop in Ford's bucket, but I just can't believe that it is in Ford's best interest to alienate me, or any other Customer. You better change the perception before your Customer's start changing to another vehicle brand!

 

[tc429]

woohoo- showed up today, got to check it out, link phone, go over a few things... pick up tomorrow after they go over it. funny, the website had been down all week, i'd kinda resigned myself it might be weeks or months, just got tired of stressin over it... and this afternoon they called said it came in... gonna get cleaned up/prepped should pick up tomorrow after work... got to get in and look things over, the interior/seats, all super nice... wasnt sure how the brown/black dash was gonna look, but it is nice, wont take any time for that to grow on me LOL. still thinking about power running boards eventually, and the all black wheels/blackwalls are gonna take some getting used to- been working in a wheel plant too long- like the look of aluminum

 

[13_F150]

woohoo- showed up today, got to check it out, link phone, go over a few things... pick up tomorrow after they go over it. funny, the website had been down all week, i'd kinda resigned myself it might be weeks or months, just got tired of stressin over it... and this afternoon they called said it came in... gonna get cleaned up/prepped should pick up tomorrow after work... got to get in and look things over, the interior/seats, all super nice... wasnt sure how the brown/black dash was gonna look, but it is nice, wont take any time for that to grow on me LOL. still thinking about power running boards eventually, and the all black wheels/blackwalls are gonna take some getting used to- been working in a wheel plant too long- like the look of aluminum

So on your first post you posted that you received you truck. Cool story. How about next time post alittle about your order. Like when was it ordered, when was it built, what were your options.. you know helpful things..


My bad, I see you have that listed in your signature. Really surprised you knew how to do that, considering the lack of information on the post

 

[gblakeb]

Hello Ford!!! Are you listening? I have got something to say that you need to hear. You need to know that you have created a self inflicted image problem. Right now you are trying to change your Customer base over to a custom order majority. Most of us who have ordered vehicles from Ford lately are disappointed & frustrated with the ongoing delays in delivery & constantly changing & wrong information that we are provided regarding the whole slow moving process. That ruins your credibility with the folks that are trying to give you money for your products. Are you familiar with the old adage, "If your Customer Thinks That There Is A Problem, THERE IS A PROBLEM!!!"?

The really funny thing is that you have the perfect excuse for taking a long time to deliver very complex products such as modern vehicles. Everyone knows about the supply chain issues & the resulting unpredictable associated delays. You would be much better perceived if you simply said that you have no idea when the parts will come, but that you will tell each Customer when you have all of the parts to build their vehicle. You should also tell everyone that they should expect that it will take a further 60 days for the vehicle to be delivered, after it is built. Getting things done much faster than projected beats the heck out of taking 3 times as long, as you projected. Your Customers would be crowing about how Ford beat their projections, instead of lamenting about how Ford has let them down yet again.

You need to hire someone & put them in the marketing department to manage your image with Customers! Fixing this should not be hard. Stop making promises that you can't keep. And yes, we all know that projected dates are not promises. But you should know, that is how they are mostly perceived. Right now you are over promising & under delivering. Flip the script & you will immediately have a lot less ticked off Customers. Under promising & over delivering would immediately change those grousing about delays & disinformation into promoters providing Ford with free advertising.

Do you have any idea how this process actually works for your CUSTOMERS? We happily place our order. You send out emails to us with VIN's & scheduled production dates. Then you send out multiple repetitive emails saying that production has been delayed, due to unexpected circumstances. Hello! Why would you tell me production is scheduled, if you are not certain that you have the parts? These same delay emails also say that you will keep me informed as to my vehicle's production status. Then you most certainly do not. Then you send out emails saying that the vehicle is built & awaiting shipping, followed by information saying that the vehicle is on hold for some part. Projected delivery dates do not change, until they are in the past.

The dealers tell your collective Customers that they only know what Ford tells them. You tell your Customers to check with their dealer. The vast majority of the time the "projected" dates come & go, with no definitive guess as to when the carousel stops. Why make promises that you can't keep? It makes you look bad!

Ford Chat is even worse. These "supposed" Ford employees tell your Customers that they have no idea what the truth is. They only know what they can see in the system. They tell Customers to check the Ford Tracker or check with the dealer. It all turns out feeling like we are just getting the big run around.

Today Ford Chat told me that my ordered vehicle is sitting on Ramp 59 awaiting shipping & that the systems shows projected delivery is April 25th. So I asked the obvious question, "Can my vehicle travel half way across the country & be delivered in 6 days"? And then Ford Chat said their standard "That is what I see in the system". Everyone knows that ain't happening. Why not just project delivery to May 25th? That is certainly more plausible, & I would not feel like I have been lied to yet again. Then if my truck arrived a month early, I would be happy, & not mad because I have been treated like I don't matter to Ford.

I am fully aware that my 1 vehicle purchase is not even a drop in the bucket to Ford. But I have bought 10 prior Fords personally, & about 200 for my business over the years. And yes I know, that is still not even a drop in Ford's bucket, but I just can't believe that it is in Ford's best interest to alienate me, or any other Customer. You better change the perception before your Customer's start changing to another vehicle brand!

Totally agree. I think that they should scrap the whole tracking thing because it gives everyone false hope. Mine has been in production since 3/22. Shouldn’t take that long to build it.

I think that send me an email when it’s all built and on the truck to the dealer, or get the tracker to actually work like it’s supposed to. And also let me pick it up from the factory.

 

[Ave8ter]

Hello Ford!!! Are you listening? I have got something to say that you need to hear. You need to know that you have created a self inflicted image problem. Right now you are trying to change your Customer base over to a custom order majority. Most of us who have ordered vehicles from Ford lately are disappointed & frustrated with the ongoing delays in delivery & constantly changing & wrong information that we are provided regarding the whole slow moving process. That ruins your credibility with the folks that are trying to give you money for your products. Are you familiar with the old adage, "If your Customer Thinks That There Is A Problem, THERE IS A PROBLEM!!!"?

The really funny thing is that you have the perfect excuse for taking a long time to deliver very complex products such as modern vehicles. Everyone knows about the supply chain issues & the resulting unpredictable associated delays. You would be much better perceived if you simply said that you have no idea when the parts will come, but that you will tell each Customer when you have all of the parts to build their vehicle. You should also tell everyone that they should expect that it will take a further 60 days for the vehicle to be delivered, after it is built. Getting things done much faster than projected beats the heck out of taking 3 times as long, as you projected. Your Customers would be crowing about how Ford beat their projections, instead of lamenting about how Ford has let them down yet again.

You need to hire someone & put them in the marketing department to manage your image with Customers! Fixing this should not be hard. Stop making promises that you can't keep. And yes, we all know that projected dates are not promises. But you should know, that is how they are mostly perceived. Right now you are over promising & under delivering. Flip the script & you will immediately have a lot less ticked off Customers. Under promising & over delivering would immediately change those grousing about delays & disinformation into promoters providing Ford with free advertising.

Do you have any idea how this process actually works for your CUSTOMERS? We happily place our order. You send out emails to us with VIN's & scheduled production dates. Then you send out multiple repetitive emails saying that production has been delayed, due to unexpected circumstances. Hello! Why would you tell me production is scheduled, if you are not certain that you have the parts? These same delay emails also say that you will keep me informed as to my vehicle's production status. Then you most certainly do not. Then you send out emails saying that the vehicle is built & awaiting shipping, followed by information saying that the vehicle is on hold for some part. Projected delivery dates do not change, until they are in the past.

The dealers tell your collective Customers that they only know what Ford tells them. You tell your Customers to check with their dealer. The vast majority of the time the "projected" dates come & go, with no definitive guess as to when the carousel stops. Why make promises that you can't keep? It makes you look bad!

Ford Chat is even worse. These "supposed" Ford employees tell your Customers that they have no idea what the truth is. They only know what they can see in the system. They tell Customers to check the Ford Tracker or check with the dealer. It all turns out feeling like we are just getting the big run around.

Today Ford Chat told me that my ordered vehicle is sitting on Ramp 59 awaiting shipping & that the systems shows projected delivery is April 25th. So I asked the obvious question, "Can my vehicle travel half way across the country & be delivered in 6 days"? And then Ford Chat said their standard "That is what I see in the system". Everyone knows that ain't happening. Why not just project delivery to May 25th? That is certainly more plausible, & I would not feel like I have been lied to yet again. Then if my truck arrived a month early, I would be happy, & not mad because I have been treated like I don't matter to Ford.

I am fully aware that my 1 vehicle purchase is not even a drop in the bucket to Ford. But I have bought 10 prior Fords personally, & about 200 for my business over the years. And yes I know, that is still not even a drop in Ford's bucket, but I just can't believe that it is in Ford's best interest to alienate me, or any other Customer. You better change the perception before your Customer's start changing to another vehicle brand!

Very well said. The buying experience has been pretty awful so far. Changing statements. No you are not on chip hold, no you are not on chip hold. You are on chip hold but we are going to ship yesterday, or it will be at the dealer in 3 days. Right. As a Ford shareholder, I find this situation concerning.

 

[Majorplane]

The wait after your blend date is no doubt worse than the date prior. And the wait to ship might be the worst of all

 

[Severdog]

Most of us who have ordered vehicles from Ford lately are disappointed & frustrated with the ongoing delays in delivery & constantly changing & wrong information that we are provided regarding the whole slow moving process.

Amazon has set the bar for everyone else to follow. Granted, it's easier to fulfill an oil filter order through Amazon than it is an extraordinarily complex vehicle. But to me, the most frustrating piece of the whole process happens once Ford hands off the vehicle to the transport system; talk about a Black Hole! Ford has already done the heavy lifting of building the vehicle, the easy part should be to get it to the dealer.

I think this part of it is a huge fail, especially for the $1600-odd fee that we're being charged.

Zero visibility into the process (Ford Chat has very little information) and takes far too long to complete. I'm now five weeks past my build date awaiting delivery, two of those weeks have been where the truck has been sitting in a rail yard awaiting the final 120 mile carrier ride. No visibility, no urgency. That will not cut it if Ford wants to get into the self-service business.

Jim Farley, hire me and I'll make it go away.

 

[NomadV]

The wait after your blend date is no doubt worse than the date prior. And the wait to ship might be the worst of all

For me the chip hold has been the worst, knowing it’s there and built but just waiting for a chip to be finished up. But if it ever gets done I’ll see if shipping waits are worse

 

[tc429]

So on your first post you posted that you received you truck. Cool story. How about next time post alittle about your order. Like when was it ordered, when was it built, what were your options.. you know helpful things..


My bad, I see you have that listed in your signature. Really surprised you knew how to do that, considering the lack of information on the post

kinda new to the forum, only put in here as it was my build week, thought it might give some hope to others with similar build sheets that theirs might be showing any minute too... shoulda added it came out of KCAP, commodity holds may very between plants- as I understand it, all space whites are from KC assembly plant. guy at the plant told me a few days ago they were short on wiper motors and wifi modules... its not just the max tow axles, 360 cams, etc...its a hodgepodge of random shortages, and it really sucks. I had expected this one to be stuck a while, as it had the spray in liner, and had heard a while back spray ins had a backlog.
something I found odd- guy at the plant was keeping a eye out for my vin, texted me when he saw it coming out of ecoat (9 am on 24th), but it got paint/finish on a day or shift he wasnt there- but he checked and next saw listed 'in transport' at a holding lot on 4/3, completed/no holds...just waiting for a truck... still took 16 days for that to happen. I ordered a 06 mustang back in the day- it sucked. 5 months, finally it showed, carhauler dude dropped a ramp on it, in the dealers lot, crushed decklid/wing/quarter,couldnt even get a test drive...regional got another priority one replacement ordered, took 31 days... but both cars disappeared in transit 2-3 weeks, and no one had any clue till day it showed up... seems too bad they cant just put fedex like tracking along the way...its frustrating. dealers *can* request 'vehicle visibility' report from ford- wont say when its moving, but might say why its stopped... but even if a wiper motor, no way to know if a shipments coming daily, or stuck on a boat somewhere... would just be nice if they seemed more caring. my buddy has been waiting on his bronco like 14 months, and it was 'built' this same week, has not been moved to 'shipped' still...from there it will likely still be 2+ weeks. it pretty much sucks/comes down to stupid luck...imagine a poor guy ordering a low option truck 'to save time' and getting stuck for a darn wiper motor, or a sticker... these shortages are really screwing up everything... machine tool parts- relays/drives/even freaking wire... unbelievable, compared to the boom times we had from 16-19, we were getting all the parts we needed at work- nowadays every little thing takes weeks...its not just ford.

Sponsored