I’m envious that you have gotten a response. I was able to track down an email today for the guy listed as the regional sales rep. My dealership would not give up the info. They also said that he doesn’t even return their calls/questions in a timely manner. I am not feeling too confident in this communication tactic, but have to give it a go. There was another lady listed, but the typical first initial last name @ford.com came back as undeliverable.
For an old man, already having 20" wheels, it is already pretty high up for me......
It will show the 4 missing chips in ETIS till the end of days as ETIS is the actual "build" on the production line. Whatever happens after is not registered in ETIS anymore as it's done outside the production process.
Yes, It took right at a week before anyone got back to me. I would wait two weeks, and another Email to the same folks saying they must have missed your prior Email and you are becoming increasingly concerned. It took me two Emails to get action, a month apart.
Did you guys email all these people at the same time (one email) or individually?
Indiviually, each one a separate Email. Emailing all together I believe, is a waste of time. If any of them would be tempted to help, they could assume one of the others will so they don't bother.
I can speak from handling emails like that in my job, if you really are busy it's very easy to assume someone else will likely be free to tackle it. Then forget to verify once you are free.
I think every waiting customer should send individual emails.
I have decided to send each individually one a day until I get a response.
