axial_pro
Member
- Thread starter
- #1
Good day all,
My stepdad has a 2021 F150 Powerboost that he and my mom purchased to tow their camping trailer. The comfort, powertrain, and electrical capabilities of the truck ticked all of the boxes and, overall, he still loves the truck. It was a built-to-order vehicle that they patiently waited many months to receive.
While the truck currently the truck has 44,000km, almost since the outset, there have been all sorts of electrical issues with the vehicle: The running boards pop in and out seemingly at random, the trailer will sometimes show as disconnected, the infotainment screen sometimes goes black and unresponsive, sometimes he can unlock it and sometimes not, the ProPower onboard sometimes turns itself on and won't turn off (or vice versa), there are seatbelt warnings when no passengers are in the seats.
The selling dealer had the truck for months at a time in an effort to replicate and diagnose the problems. Every time they handed the truck back claiming that "everything was fixed", the original problems remained. Once, upon pickup, the very problems that they claimed to have fixed didn't allow my stepdad to start the vehicle in their parking lot to leave!
After dozens of visits to this Newmarket, Ontario Ford dealer that produced no solid progress, my stepdad was instructed to take the vehicle to Barrie Ford as they, allegedly, had a more competent service department. They are friendly and professional but have also been unable to remedy any of the ongoing issues. Almost two years into ownership, the dealers have had the truck for over 6 months and have made ZERO progress on fixing anything in a permanent way.
My mom and stepdad have recorded reams of video demonstrating the problems (as the dealers said the problems could not be replicated and, therefore, did not exist). There are mountains of documents, photos, emails, service orders and more on record. Ford corporate has not been particularly helpful in resolving this or trying to make our family whole.
Is anyone else experiencing similar electrical gremlins? At this point, this truck has NEVER actually been fully functional and there seems to be no possibility of it ever working. What could we do for a full resolution?
I feel partially to blame as I was the one who brought this truck to their attention when they were shopping as the Pro Power Onboard setup seemed a brilliant setup for their camping needs and the truck promised cost-efficient daily operation thanks to the hybrid setup. I would be an amazing vehicle...if it actually worked.
I'd love to hear the thoughts of the community here and perhaps some ideas that may point us to a fix.
My stepdad has a 2021 F150 Powerboost that he and my mom purchased to tow their camping trailer. The comfort, powertrain, and electrical capabilities of the truck ticked all of the boxes and, overall, he still loves the truck. It was a built-to-order vehicle that they patiently waited many months to receive.
While the truck currently the truck has 44,000km, almost since the outset, there have been all sorts of electrical issues with the vehicle: The running boards pop in and out seemingly at random, the trailer will sometimes show as disconnected, the infotainment screen sometimes goes black and unresponsive, sometimes he can unlock it and sometimes not, the ProPower onboard sometimes turns itself on and won't turn off (or vice versa), there are seatbelt warnings when no passengers are in the seats.
The selling dealer had the truck for months at a time in an effort to replicate and diagnose the problems. Every time they handed the truck back claiming that "everything was fixed", the original problems remained. Once, upon pickup, the very problems that they claimed to have fixed didn't allow my stepdad to start the vehicle in their parking lot to leave!
After dozens of visits to this Newmarket, Ontario Ford dealer that produced no solid progress, my stepdad was instructed to take the vehicle to Barrie Ford as they, allegedly, had a more competent service department. They are friendly and professional but have also been unable to remedy any of the ongoing issues. Almost two years into ownership, the dealers have had the truck for over 6 months and have made ZERO progress on fixing anything in a permanent way.
My mom and stepdad have recorded reams of video demonstrating the problems (as the dealers said the problems could not be replicated and, therefore, did not exist). There are mountains of documents, photos, emails, service orders and more on record. Ford corporate has not been particularly helpful in resolving this or trying to make our family whole.
Is anyone else experiencing similar electrical gremlins? At this point, this truck has NEVER actually been fully functional and there seems to be no possibility of it ever working. What could we do for a full resolution?
I feel partially to blame as I was the one who brought this truck to their attention when they were shopping as the Pro Power Onboard setup seemed a brilliant setup for their camping needs and the truck promised cost-efficient daily operation thanks to the hybrid setup. I would be an amazing vehicle...if it actually worked.
I'd love to hear the thoughts of the community here and perhaps some ideas that may point us to a fix.
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