Power-Up 4.2.2 Software with CarPlay Update!

[WalterMitty]

Don't let them tear that truck appart, the idea that the coaxial cables are bad sounds like a bunch of BS to me. They broke so many parts on mine just diagnosing an APIM. I'll never go back to that dealer again.

Right! I mean, all was working fine for several weeks, and then all of the sudden my coaxial cables just take a crap around the same time everyone else is having Ford Pass issues?


I don't really believe in coicindences.

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[rugedraw]

Right! I mean, all was working fine for several weeks, and then all of the sudden my coaxial cables just take a crap around the same time everyone else is having Ford Pass issues?


I don't really believe in coicindences.

I wouldn't take it back. If Jesse can't figure out how to fix it, they sure as hell won't.

 

[Snakebitten]

I don't think a dealerships are going to be very helpful with FordPass issues.
And like a few others have mentioned, I really don't want them even touching my Gen14 F150 until they start to get a reputation of knowing what they actually are.

 

[erixgix]

Don't let them tear that truck appart, the idea that the coaxial cables are bad sounds like a bunch of BS to me. They broke so many parts on mine just diagnosing an APIM. I'll never go back to that dealer again.

^^^ this times 10 !

I went out today to pick up the new tank heat shield the dealer ordered to replace my original after their "tech' bashed the corner of it in with the counterbalancer of my transfer case.

I am not sure the McDonalds training that the dealers find sufficient necessarily qualifies them for wrenching on our trucks.

 

[WalterMitty]

Whelp....that was a big swing and a miss.

After a few hours at the dealership, nothing has changed. The app is not letting me Activate the truck. I gave the dealership the TSB I was told to give them by the Ford Pass folks, but the dealership said that they when they checked for anything regarding that TSB, that "nothing was there". The dealership did a complete reset of the TCU, and then supposedly did a reprogramming as well. The TCU appears to be working, and has an address.

Then after some more time, I was then told that problem was that it's a weak signal, and that it's bad coaxial cables that run to the atennas that are problem. They don't have these in stock, and placed an order for them....will call me when they are in.

I'm not sure about all that. I mean, the cables and everything worked fine on the day of pick up, and for several weeks later. Why would a cable, or cables, suddenly go bad? Add to this, swapping out the cables requires them to remove the headliner, etc. Which I'm really not digging the thought of on a truck that's less then 2 months old. And I really didn't understand why they said what they said about the TSB.

I'm going to have to mull this over before I take it back there. Maybe do the batter disconnect, maybe call Ford Pass again, maybe go to another dealer to get a second opinion? I mean, nothing is wrong with the truck, except the app. Do I just forget about the app, versus having them tearing into my truck?

And @Ford Motor Company if you're listening....I was told by the Ford Pass folks (when I called their number) to tell the dealer "TSB232104", which I did. The tech said something to the effect of, "I checked, but nothing was out there". So that didn't help at all.

 

[gagliano7]

I received the 4.2.2.1 on 4/8. Freaked me out at first because my radio shut off then came back on. Not sure what it changed yet. 2023 xlt bought march 21.

 

[Pelican]

If you have 2.7.3, the APIM recovery procedure will not help you. That is a special procedure for a bad batch of locked APIMs, not APIMs that are slow in getting updates. 2.7.3 is too new for you to have a locked APIM.

EDIT: I see you posted your VIN earlier and had @rugedraw run it. I double-checked and your Sync version is 22177. That is way past the need for an APIM recovery. You‘ll have to be patient or dig in and do the updates yourself. You don’t have a pathway to force the dealer’s hand.

Thank you for your reply JEB. I absolutely hate being in the dark on all of this. What I mean is, how are you and other folks on this forum so informed on the OTA updates? I understand where to look to see I have 2.7.3(via the screen in my truck), but how did others (and maybe you) know that 3.5.4 was out? Also, where are people able to take a VIN and look up when the last update was sent and whether it was successful or not? By no means am I trying to become an expert in this matter, but it is clear some have access to tools I do not or may know about. Thank you in advance

 

[Pelican]

I received the 4.2.2.1 on 4/8. Freaked me out at first because my radio shut off then came back on. Not sure what it changed yet. 2023 xlt bought march 21.

Congratulations gagliano7! Did you ever change your system settings by setting an update schedule?

 

[Pelican]

I called Ford Pass yesterday. I received some information and advice I have not seen on this forum. It is as follows:

Vehicle information:
1. Updates are being rolled out. As we know, they have been slow, but the person I spoke with stated they are getting better at issuing them more frequently with the additional technological capacity they have now as compared to a when OTA process first launched. Ford Pass employees do not have the ability to request or push put out another update to your vehicle after learning one failed.
2. Ford Pass can tell you about your vehicle, i.e. the exact date the latest update was sent, whether or not it was a success.
3. Ability to tell you what hardware and version of software your vehicle is running on

Advice on OTA's:
1. Set a schedule via your touchscreen to receive updates. A good time would be overnight and when you expect the truck to be parked. The person I spoke with said to avoid 12am. Not sure why, but that's what was shared with me.
2. Be sure the vehicle has been driven for at least 30 minutes the day before you're scheduled to receive updates. This is supposed to help prevent your truck battery from being drained so much during the update that your vehicle won't start after about update. Also, the battery must read at least 12 volts; otherwise, the update won't even be released. Ford is able to and does check your battery voltage before releasing the update. I received an update that drained my battery to the point I could not start my truck.
3. Be sure headlights are turned to the off position on the days you have scheduled to receive updates. If the headlight switch is in any other position, the update will not be released to your vehicle. My understanding of this step is this is to prevent your battery from being drained so much so that you cannot start your truck after the update.
4. Be sure to connect your vehicle to a wifi source by entering your home wifi access password via the touchscreen. Apparently, the cellular signal Ford uses is not equipped to push out some of the larger updates and it is a well known fact that cellular signals are inconsistent and drop frequently.

All that said, I created a schedule in my truck to receive updates everyday of the week at 1am and I entered my home wifi password. I hope this information is helpful.

I'll post an update should I receive an update.

I'm sorry about the length of this post.

 

[STM]

Anyone that has gotten 4.2.2, 4.2.1.2 and/or 4.2.2.1:

Please post which update you got and if your signature does not say what kind of truck you have, please post the year and engine type. So far, only two people have reported getting 4.2.2 and they were both 2022 owners, and the only people I have seen report getting 4.2.1.2 or 4.2.2.1 have been 2023 owners.

4.2.1 seems to be going out to all 2022/2023 trucks regardless of engine or trim. I am trying to figure out which updates are going out to what trucks, but I do not have enough date on these updates to say for certain yet. Thanks!

I received the 4.2.2 update on April 6th on my 2022 PB Lariat

 

[Snakebitten]

Thank you for your reply JEB. I absolutely hate being in the dark on all of this. What I mean is, how are you and other folks on this forum so informed on the OTA updates? I understand where to look to see I have 2.7.3(via the screen in my truck), but how did others (and maybe you) know that 3.5.4 was out? Also, where are people able to take a VIN and look up when the last update was sent and whether it was successful or not? By no means am I trying to become an expert in this matter, but it is clear some have access to tools I do not or may know about. Thank you in advance

I know you were asking Jeb, so I don't mean to presume what he would tell you, but it would likely be similar to this:

There are 2 primary sources of information regarding every VIN.
One is called PTS and you can purchase temporary access to it for as little as $21
It's worth the cost of entry, in my opinion, just to DISCOVER what all you have available regarding your amazing Ford asset sitting in the driveway.

Then there's what is called FDRS (Ford Diagnostic & Repair System)
It is the software program that your Ford technician uses to access the various computers/modules on your vehicle and scan for issues or to perform firmware/software updates, as well as various other programming procedures. Similar to PTS, it can use your VIN to look up any/all updates available for all modules that the VIN is eligible for.

Both PTS and FDRS have access to Ford's Oasis historical data regarding any FDRS sessions/activity performed on your VIN. That makes it easy enough for a customer to see for themselves what ACTUALLY was done to the vehicle compared to what they were told by the service representative. It basically let's you behind the veil.

I called Ford Pass yesterday. I received some information and advice I have not seen on this forum. It is as follows:

Vehicle information:
1. Updates are being rolled out. As we know, they have been slow, but the person I spoke with stated they are getting better at issuing them more frequently with the additional technological capacity they have now as compared to a when OTA process first launched. Ford Pass employees do not have the ability to request or push put out another update to your vehicle after learning one failed.
2. Ford Pass can tell you about your vehicle, i.e. the exact date the latest update was sent, whether or not it was a success.
3. Ability to tell you what hardware and version of software your vehicle is running on

Advice on OTA's:
1. Set a schedule via your touchscreen to receive updates. A good time would be overnight and when you expect the truck to be parked. The person I spoke with said to avoid 12am. Not sure why, but that's what was shared with me.
2. Be sure the vehicle has been driven for at least 30 minutes the day before you're scheduled to receive updates. This is supposed to help prevent your truck battery from being drained so much during the update that your vehicle won't start after about update. Also, the battery must read at least 12 volts; otherwise, the update won't even be released. Ford is able to and does check your battery voltage before releasing the update. I received an update that drained my battery to the point I could not start my truck.
3. Be sure headlights are turned to the off position on the days you have scheduled to receive updates. If the headlight switch is in any other position, the update will not be released to your vehicle. My understanding of this step is this is to prevent your battery from being drained so much so that you cannot start your truck after the update.
4. Be sure to connect your vehicle to a wifi source by entering your home wifi access password via the touchscreen. Apparently, the cellular signal Ford uses is not equipped to push out some of the larger updates and it is a well known fact that cellular signals are inconsistent and drop frequently.

All that said, I created a schedule in my truck to receive updates everyday of the week at 1am and I entered my home wifi password. I hope this information is helpful.

I'll post an update should I receive an update.

I'm sorry about the length of this post.

Nice recall on what the FordPass support representative stated! Sounds exactly like what others have mentioned in less detail than you.

Although I don't believe connecting your truck to Wi-Fi will have any influence whatsoever. At least not currently. Maybe in the future.

As for the voltage of the battery needing to be at least 12V..... There's evidence that the threshold is not based on voltage, but rather on what the BMS (Battery Management System) onboard reports as the SOC of the 12V battery(s).
While there is a correlation between the two values, they are not as black&white as you might think.

 

[JEB]

Thank you for your reply JEB. I absolutely hate being in the dark on all of this. What I mean is, how are you and other folks on this forum so informed on the OTA updates? I understand where to look to see I have 2.7.3(via the screen in my truck), but how did others (and maybe you) know that 3.5.4 was out? Also, where are people able to take a VIN and look up when the last update was sent and whether it was successful or not? By no means am I trying to become an expert in this matter, but it is clear some have access to tools I do not or may know about. Thank you in advance

I am probably not the right person to ask about tracking OTAs. I don’t track them closely except to the extent they might signal an upcoming posting to FDRS—the system I use (and dealers use ) to update individual modules manually. I know you can get a 60-day OTA look back in your vehicle history using PTS—a subscription-based service. And, of course, your Sync screen will always tell you the last OTA you received in the last 90 days. Unfortunately, if it’s been more than 90 days since your last OTA update, it will default to “up to date,” which is not helpful and usually wrong. In reality, all “up to date” means is you haven’t gotten an OTA within the last 90 days.

The rest is just experience. Anybody can look up anybody else’s Sync version on Ford.com if you have the VIN. No magic there. And I know that the bad batch of locked APIMs is associated with OTAs prior to 1.7.1 and Sync versions that start with “20.” If you’re beyond these points, you don’t have a bad APIM. You’re just slow in getting updates.

 

[rugedraw]

@Pelican In my case, everything I have learned I learned from dealing with update issues on my own truck and from following the forums and helping people. I do have access to PTS, so I check other people's trucks and point them in the right direction to the best of my knowledge.

All the things they told you about headlights off, setting parking brake, etc is a giant boat load of crap. The few OTA's I have gotten have come in without any of that, and 95% of the people here will tell you the same. My favorite "tip" from Ford's OTA team is when they tell people the reason an update failed is because their gas tank was too empty, as if the engine needs to be turned on for an update to install. It is truly ridiculous. Before an OTA can install, they have to send it to you first. Setting an update schedule is only to prevent your truck from being inhibited during an update during a time frame where you may need to drive it. Updates that do not require the vehicle to be inhibited will go through and install if it is sent to your truck even if you have auto-updates turned off.

The people Ford has answering the phones about these issues are fluffers that are reading scripts to diffuse the situation when a customer calls to complain. They fill your head up fallacious ideas so that you can get your hopes up and then nothing happens. If something does happen, it is purely coincidental. There is no youtube video, there is no loophole to exploit, there is nothing you or anyone can do to create an OTA trigger for your vehicle. Not even Ford themselves. Everyone is at the mercy of Ford's crappy OTA process.

 

[Snakebitten]

Yea, and then there's ^^^^

 

[cheesedogf150]

Got 4.2.2 this morning. For the Canadians it also fixed the nav defaulting to miles

https://www.f150gen14.com/forum/thr...efaulting-distance-to-miles.15354/post-335593

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