8/8/2022 Build Week

[Aron]

Anyone else just get an email from Ford stating there's a supply chain issue and now it's being delayed? Good news is they said they'd check back in with me in about 45 days ?

I did as well.

I'm not really that surprised, given the lack of motion that I've seen over the last week when checking the vehicle tracking and the modules websites.

I don't want to be a Ford apologist, but I understand that they're kind of stuck in a difficult position here. Their suppliers promise just-in-time delivery of components, and then fail to deliver (on time, or maybe at all, which is why we're losing options). And it's not like Ford has much ability to shop around...the way that auto manufacturing has developed over the past few decades, those suppliers are often the only game in town. And in fairness, those suppliers are probably also feeling the same helplessness in return, with THEIR suppliers failing to deliver needed parts as promised.

It's frustrating, but I understand that all auto manufacturers are facing similar challenges, so Ford doesn't seem to be any more (or less) able to deal with the issues than anybody else. That keeps me from getting too salty and deciding to try to change brands. But I understand why others are so grouchy...I really wanted this truck for use during the summer, and the lack of it pretty well spoiled my summer travel plans.

Sponsored

 

[Moc cock 8]

I did as well.

I'm not really that surprised, given the lack of motion that I've seen over the last week when checking the vehicle tracking and the modules websites.

I don't want to be a Ford apologist, but I understand that they're kind of stuck in a difficult position here. Their suppliers promise just-in-time delivery of components, and then fail to deliver (on time, or maybe at all, which is why we're losing options). And it's not like Ford has much ability to shop around...the way that auto manufacturing has developed over the past few decades, those suppliers are often the only game in town. And in fairness, those suppliers are probably also feeling the same helplessness in return, with THEIR suppliers failing to deliver needed parts as promised.

It's frustrating, but I understand that all auto manufacturers are facing similar challenges, so Ford doesn't seem to be any more (or less) able to deal with the issues than anybody else. That keeps me from getting too salty and deciding to try to change brands. But I understand why others are so grouchy...I really wanted this truck for use during the summer, and the lack of it pretty well spoiled my summer travel plans.

They could keep their customers better informed. They know if a truck is on chip hold or awaiting shipping. Also, they did a slap in the face with the $300 multi contour seat removal so they can put in the Lightning. They are going to run the loyal guys off.

 

[Blackout150]

I got the email this morning. I knew it was coming.

 

[rpold150]

The emails are automated, and I'm guessing will be sent to everyone until you're past "In Production". I got the email last week. I got Built two nights ago and now Awaiting Shipment status. I did not get the 45 day email this week.

 

[c35cannon]

Just got the email…My level of patience is truly being tested.

 

[869]

Spoke to them this morning. New day, same song... delivery ETA is the week of September 5th.

When making a 70K+ purchase, I don't think clear, honest communication is too much to ask for from them. If it's a chip hold, just say so. And do it immediately

 

[seattlejetmech]

Anyone else just get an email from Ford stating there's a supply chain issue and now it's being delayed? Good news is they said they'd check back in with me in about 45 days ?

Anyone else just get an email from Ford stating there's a supply chain issue and now it's being delayed? Good news is they said they'd check back in with me in about 45 days ?

Yup, found that gem in my inbox this morning. Going on 10 months since order was placed.

 

[c35cannon]

Spoke to them this morning. New day, same song... delivery ETA is the week of September 5th.

When making a 70K+ purchase, I don't think clear, honest communication is too much to ask for from them. If it's a chip hold, just say so. And do it immediately

I’m sayin!

 

[SCTYDOG]

They could keep their customers better informed. They know if a truck is on chip hold or awaiting shipping. Also, they did a slap in the face with the $300 multi contour seat removal so they can put in the Lightning. They are going to run the loyal guys off.

BINGO! I'm fine with delays, I understand things (supply chain) are a mess, but what you mention is the salt in the wound. We wait forever for a truck that may/may not be built. We pay MSRP or close. We lose features and receive a pathetic credit. Ford isn't doing anything to make things right. Send me a swag bag with a ford hat, soft side cooler, beach towel or something. Just about any other industry does something to make things right, or at least something to say "sorry" like a free dessert at a restaurant on a $25 meal. But Ford can't do shit on my $70k truck that has a stupid high profit margin.

 

[Moc cock 8]

BINGO! I'm fine with delays, I understand things (supply chain) are a mess, but what you mention is the salt in the wound. We wait forever for a truck that may/may not be built. We pay MSRP or close. We lose features and receive a pathetic credit. Ford isn't doing anything to make things right. Send me a swag bag with a ford hat, soft side cooler, beach towel or something. Just about any other industry does something to make things right, or at least something to say "sorry" like a free dessert at a restaurant on a $25 meal. But Ford can't do shit on my $70k truck that has a stupid high profit margin.

And what's wild is the obvious amount of people buying the 70k+ trucks. There are 520 similar to my truck on ordertrack.

 

[SCTYDOG]

I just called Ford customer srvs to express my frustration regarding their handling of this whole experience. I requested some swag - I ended up with a $100 ford gift card for ford accessories. I told them that's a start.

 

[BigDaddy]

Anybody else no longer able to see their window sticker on ordertrack? Was able to see mine for weeks, but today says not available yet.

 

[banshee08]

I got the same delay email from Ford this morning also.

 

[rpold150]

Anybody else no longer able to see their window sticker on ordertrack? Was able to see mine for weeks, but today says not available yet.

I can still see my window sticker. I'm in Awaiting Shipment status. Try the direct link

https://www.windowsticker.forddirect.com/windowsticker.pdf?vin=PUTYOURVINHERE

 

[BigDaddy]

I can still see my window sticker. I'm in Awaiting Shipment status. Try the direct link

https://www.windowsticker.forddirect.com/windowsticker.pdf?vin=PUTYOURVINHERE

Same thing, "not available yet". To thicken the plot, I spoke with customer service yesterday who told me my truck was complete awaiting shipment. This morning i received the "we're sorry" email and can no longer see my window sticker.

Sponsored