Updates Will Not Turn On

[car3452]

I was told today by my dealership that the fix would be available 5-2-22, so I have an appointment for 5-6-22 to hopefully get this resolved. They had my truck for 2 days without any success.

Like you failures at the shop but more hope, your right my truck goes in on 5/3 I have an TAC number with someone is OTA department and trying a new dealership. I have three things going for me please finally let there be an answer.

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[donhm2]

Like you failures at the shop but more hope, your right my truck goes in on 5/3 I have an TAC number with someone is OTA department and trying a new dealership. I have three things going for me please finally let there be an answer.

I have an appointment for this Monday, 5/2. I have been assured they have the correct cables, will post a follow-up when done. Thanks to all sharing their experiences.

 

[Doggy-Dog]

Six weeks after the attempt at the dealer failed Ford still has no idea on how to fix my truck.
This is NUTS.

 

[donhm2]

Six weeks after the attempt at the dealer failed Ford still has no idea on how to fix my truck.
This is NUTS.

I am in a small town in Wyoming, and they have been successful. I suspect it has to do with the tech knowledge and abilities??

https://www.f150gen14.com/forum/thr...up-1-7-1-tsb-22-2117.9586/page-12#post-214433

 

[TNKIRK]

Finally..........................up and running............Ken Garff in Fort Collins, C

o.

 

[TNKIRK]

Another update...................................W O W

 

[Doggy-Dog]

I am in a small town in Wyoming, and they have been successful. I suspect it has to do with the tech knowledge and abilities??

That could be the problem. But when they could not make the update install, they ask Ford for some help. Ford just ignores the dealer's request. That is nuts.

 

[roadPilot]

Mine started with a failed OTA update to 1.7.1 locking up future updates (Automatic Updates slider "greyed out") in DEC 2021. I noticed it in MAR 2022.

Two months and four days later, 2 IPMA modules later, 3 APIM modules later, several TSBs and CSPs (and supplemental instructions to same) later, and lots of back and forth with Ford Engineering, the dealership was finally able to apply ALL the outstanding SW updates and get my 2021 F150 Job1 truck to the latest version of Sync4 (22095_PRODUCT Revision: 421 aka 2.8.3).

Neither Ford nor the dealership were ignoring anything. I have 14 pages of FDRS history that covers everything they did for those 2m 4d. It was significant. Then again, I was the FIRST F150 Job1 truck that my dealership tried to tackle when the updates were finally available via FDRS and when the bulletins and programs were released.

 

[donhm2]

That could be the problem. But when they could not make the update install, they ask Ford for some help. Ford just ignores the dealer's request. That is nuts.

Local tech told me that to obtain Ford's help, they have to email a request and wait for a call from Ford. Not very efficient when in the middle of a complicated update. This is definitely a Ford problem. We should be able to obtain a USB stick, plug it in and have all updates completed. OTA in theory sounds great, but when nothing happens in 14 months, there is obviously a serious problem.

 

[Doggy-Dog]

.....Neither Ford nor the dealership were ignoring anything. I have 14 pages of FDRS history that covers everything they did for those 2m 4d. It was significant. Then again, I was the FIRST F150 Job1 truck that my dealership tried to tackle when the updates were finally available via FDRS and when the bulletins and programs were released.

Well, I wish I could get those results. It appears that nothing is taking place. Ford tells my dealer nothing and my dealer keeps asking and nothing happens.
I am now going to get on the phone myself with Ford.

 

[roadPilot]

Well, I wish I could get those results. It appears that nothing is taking place. Ford tells my dealer nothing and my dealer keeps asking and nothing happens.
I am now going to get on the phone myself with Ford.

Go to a different (competent) dealer.

 

[Doggy-Dog]

Go to a different (competent) dealer.

Over many years of vehicle purchases I have found more than once that the first thing a different dealer asks is, "Did you buy it here?" You say, "NO." And they hem and haw and "think" they may find time to schedule a date weeks in the future. In other words they don't want to fix something for you that you did not purchase from them.

 

[Doggy-Dog]

I did call Ford and got a nice lady that took my information and called my dealer for more information as to why the update fix by them did not work. When she came back from the hold, you guessed it, the phone line disconnected after she got out about three words. I waited for a call back and did get one from another person that asked different questions about the info showing on the screen in my truck. He said they will notify me in a few days as to what to do next.
.
Here we go again!
About a couple of hours later I get an email from the tech support division of Ford telling me to call my dealer and have them install the almost day long update. Well, that is what they did 6 week ago and it would not take. So we are back to square one with a still sick sync 4 system.

 

[roadPilot]

Over many years of vehicle purchases I have found more than once that the first thing a different dealer asks is, "Did you buy it here?" You say, "NO." And they hem and haw and "think" they may find time to schedule a date weeks in the future. In other words they don't want to fix something for you that you did not purchase from them.

You've clearly found yourself some arsehole dealers. I've taken vehicles to dealerships that I didn't purchase the vehicle from and have experienced no issues. Of course, that doesn't reflect ALL dealerships, just the few I am speaking about.

That said ... Back in the early 2000s, I walked into the local Ford/Lincoln/Mercury dealership. We had just moved to the area, and I was in need of a new vehicle.

When approached by the first salesman, I said, "I'm not here to buy a vehicle. I'm here to build a relationship that may include buying vehicles and having them serviced."

Sixteen years, thirteen new vehicles, and (only) two salespersons later, I'm still going there for all my purchases and servicing.

It pays to build a rapport.

 

[roadPilot]

Well, I wish I could get those results. It appears that nothing is taking place. Ford tells my dealer nothing and my dealer keeps asking and nothing happens.
I am now going to get on the phone myself with Ford.

My dealer worked with Ford Engineering over 2 months to get mine resolved. While I did open a case with Ford CRC, it was late in the game and they didn't do anything to help with the repairs. However, once everything was all over, they were gracious enough to provide me with 12 free "Works" visits (oil, filter, tire rotation & multi-point inspection). But that's still close to $1,000 in oil changes, so I'll use them.

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