Recall: REPROGRAM INTEGRATED TRAILER RELAY MODULE (Campaign/NHTSA# 22S17/22v193)

[UGADawg96]

This forum can be a wealth of information, and I very much appreciate those members who take the time to be helpful and informative in a courteous manner. It's exceptionally good to know that the recall may be problematic, and to take appropriate precautions.

In this case the choices are clear. Should an owner suffer vehicle and property damage (or worse) related to this recall after having the available (according to Ford) recall performed by an authorized dealer, that owner will have a sound legal basis for any and all claims. If an owner suffers damage related to this recall but did not have the recall performed because they read on the internet that the fix was not available, that owner will have no legal basis for any claim. Of course one could test this, but at what cost and why?

If, when attempting to schedule the recall a dealer denies service stating the fix is not available, reference the recall notice and insist the dealer perform the service. Should they still deny the recall (for any reason), get it in writing. Without re-reading the entire thread I don't know that any dealers have denied performing the recall since the letters have gone out

Yes, many dealers have refused bookings due to knowing that the fix hasn't been published. Quite a bit of speculation in your post. I'm sure if something happens, then in discovery, an ambulance chasing attorney team would love to subpoena Ford and a handful of service writers.

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[sbreech]

This forum can be a wealth of information, and I very much appreciate those members who take the time to be helpful and informative in a courteous manner. It's exceptionally good to know that the recall may be problematic, and to take appropriate precautions.

In this case the choices are clear. Should an owner suffer vehicle and property damage (or worse) related to this recall after having the available (according to Ford) recall performed by an authorized dealer, that owner will have a sound legal basis for any and all claims. If an owner suffers damage related to this recall but did not have the recall performed because they read on the internet that the fix was not available, that owner will have no legal basis for any claim. Of course one could test this, but at what cost and why?

If, when attempting to schedule the recall a dealer denies service stating the fix is not available, reference the recall notice and insist the dealer perform the service. Should they still deny the recall (for any reason), get it in writing. Without re-reading the entire thread I don't know that any dealers have denied performing the recall since the letters have gone out

This right here. I was notified by Ford to get the recall addressed. I went to the dealer, and they “performed the recall” and signed off on it. I will be diligent, but if anything fails, I have the signed document from the dealership that they addressed the recall. Any harm is on them. Will I get it updated when the new software comes out? Of course! All bases are now covered for me.

 

[justinwvu]

Saw this one today as well for my truck. Along with Loose/sagging under body and powertrain control module software.

Funny,

I had both the underbody and trailer brake control problem on one camping trip - which is when I posted the trailer brake not working post originally!

 

[tcp]

Just noticed that a new TRM update was available for my truck. The recall was already completed and updated by the dealer last month but as many already know its not the fix. Anyone know if this is the fix?

My trailer brake controller still works with my travel trailer when hooked up but it seems weak even with the gain set to 10. Had a Tekonsha brake controller when towing the same travel trailer with my Tacoma and it was a lot better.

 

[UGADawg96]

Oh this thread is about to get busy again!

What's the gear shift module update ? Will it get rid of the loud motor noise ?

 

[TJSparky]

There is speculation that this may not be the TRM Recall fix. It updates the software to the BB version rather than the DH version stated in the recall documentation.
A lot of the job 2 2021 trucks already had the BB version.
All signs point that this is not the recall fix but the whole roll out of this recall has been a $hit show!

 

[tcp]

Oh this thread is about to get busy again!

What's the gear shift module update ? Will it get rid of the loud motor noise ?

Not sure what the GSM update is but I've already updated it successfully multiple times but it won't go away. Others seeing the same thing too so not too worry.

 

[TJSparky]

Yup… it’s a Ford FDRS thing sometimes modules just won’t clear even though they have been ran successfully.

 

[Spaceman]

This is an update from my post on 5/4/2022 regarding 22S17, Brake Trailer Controller.
Ford customer service was not helpful so I filed a complaint with the Better Business Bureau. Through the BBB, I have exchanged letters several times with Ford . The Ford Consumer Affairs Legal Analyst simply stated (twice) that reprogramming is currently available at the dealerships for Recall 22S17. They would not answer the question of why my dealer was telling me a different story. I also requested the software identifier for the fix but they ignored that also. Today (5/17/22) the Service Manager from my dealer called to let me know that we are still on hold. He stated, "According to Ford's website, it is still saying that engineering is investigating this recall".

 

[turbopilot]

He stated, "According to Ford's website, it is still saying that engineering is investigating this recall".

My guess is that this is the truth. The problem is not solved.

I spent my career in a company with a significant history of product liability problems. Everything piece of information about this serious safety issue is being filtered by Ford lawyers. Ford is in a tough place. They have told us there is a serious safety problem with the current trailer brake module but so far it cannot be fixed and their lawyers will not let them tell us why.

I have a 7,300lb truck, sometimes followed by a 7,000lb trailer that sometimes has brakes and sometimes does not. But I don't know when it does not have brakes.

Ford is protecting their legal interests by telling us there is a problem. We need to protect our safety interests by not using this controller until Ford verifies a fix. The only practical solution is to install a 3rd party brake controller. That is my solution to the problem. BBB is not the answer.

The whole thing is shaping up to be a bonanza for some class action attorneys.

 

[pavementends]

I've owned a 1998 F-150 and a 2006 F-150 (long before OTA updates and so much tech), so I'm curious if the 13th Gen trucks had such terrible update/recall releases as our trucks. Was that generation just as bad or is Ford truly slipping?

 

[tcp]

My guess is that this is the truth. The problem is not solved.

I spent my career in a company with a significant history of product liability problems. Everything piece of information about this serious safety issue is being filtered by Ford lawyers. Ford is in a tough place. They have told us there is a serious safety problem with the current trailer brake module but so far it cannot be fixed and their lawyers will not let them tell us why.

I have a 7,300lb truck, sometimes followed by a 7,000lb trailer that sometimes has brakes and sometimes does not. But I don't know when it does not have brakes.

Ford is protecting their legal interests by telling us there is a problem. We need to protect our safety interests by not using this controller until Ford verifies a fix. The only practical solution is to install a 3rd party brake controller. That is my solution to the problem. BBB is not the answer.

The whole thing is shaping up to be a bonanza for some class action attorneys.

great.... can't wait to get my $5 check from the class action.

 

[UGADawg96]

aight my internet sleuths.....

https://www.f150gen14.com/forum/threads/got-the-trailer-recall-fix-via-ota.10682/

 

[TN Rotty]

aight my internet sleuths.....

https://www.f150gen14.com/forum/threads/got-the-trailer-recall-fix-via-ota.10682/

But Pikachu, is it the correct software version to fix the recall? hmmmm....

My dealer said they did 3 recalls yesterday, but had no knowledge of what software version ended up on the trucks.

Light up the signal!

Edit: Forgot to say - Good hunting Dawg!

 

[Technoskeptic]

This is an update from my post on 5/4/2022 regarding 22S17, Brake Trailer Controller.
Ford customer service was not helpful so I filed a complaint with the Better Business Bureau. Through the BBB, I have exchanged letters several times with Ford . The Ford Consumer Affairs Legal Analyst simply stated (twice) that reprogramming is currently available at the dealerships for Recall 22S17. They would not answer the question of why my dealer was telling me a different story. I also requested the software identifier for the fix but they ignored that also. Today (5/17/22) the Service Manager from my dealer called to let me know that we are still on hold. He stated, "According to Ford's website, it is still saying that engineering is investigating this recall".

It's strange that your dealer's service manager said that as I've never seen on any Ford web site (or anywhere else for that matter) any kind of statement from Ford to the effect that the fix for recall 22S17 is not yet available for any reason (e.g. still being investigated by Ford engineers). Everything I've seen so far (e.g. the Ford letter of March 29, 2022, addressed to "All U.S. Ford and Lincoln Dealers") implies that the fix is already available.

What irritates me is that it seems none of this needless confusion would be happening if Ford made some modest effort to comply with its apparent legal requirements.

After getting nowhere with the NHTSA (by way of email and phone calls) - whose mission statement mentions "enforcement" - I recently filed a lengthy complaint with the PA attorney general's office, which included several examples I pointed out where I believe Ford is not in compliance with 49 CFR 573. But the only thing I heard back from them so far was that they forwarded it to Ford asking for a reply.

I also asked a lawyer (neighbor) about the possibility of bringing a class action suit against Ford if it doesn't timely resolve this mess. He seemed to think the case might have merit but he wasn't personally interested as he couldn't do it as a "sole practitioner."

Anyway, hopefully the recent reports of OTA TRM software updates means that the problem is now finally solved. (Maybe someone who got the OTA update can tell us what version of the software is now installed).

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