Regrets?

[F-150 Prius]

Rent a Tesla first.

From everything I've read... they bend over BACKWARDS to make sure every customer is happy over and above the call of duty. And you'll get your new Tesla in "weeks" NOT "months"!

But regardless of Ford's obscene, unforgivable, complete, painfully unmistakable and indisputable lack of and maybe even disdain for customer satisfaction I HAVE TO say...

FORD is AWESOME!

Having owned a Tesla for 8 years I can confidently say you don't know what you are talking about!

Agreed. Nobody who has owned a Tesla in the last 5 years thinks Tesla bends at all. They're trying to change and there are good people who get things done for their customers _despite_ Tesla policy, but overall, it's a technology company overwhelmed by the practical reality of service and support of cars – not to forget the collision repair industry has ongoing terrible trouble with repairing Teslas and insurers have responded with higher premiums. Tesla makes great cars, but it hasn't got its whole business sorted out yet, so the ownership experience suffers – it's great if, like me, you've bought good ones with no problems, but for people who get the ones that have troubles …

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[FORDHOSTAGE]

Agreed. Nobody who has owned a Tesla in the last 5 years thinks Tesla bends at all. They're trying to change and there are good people who get things done for their customers _despite_ Tesla policy, but overall, it's a technology company overwhelmed by the practical reality of service and support of cars – not to forget the collision repair industry has ongoing terrible trouble with repairing Teslas and insurers have responded with higher premiums. Tesla makes great cars, but it hasn't got its whole business sorted out yet, so the ownership experience suffers – it's great if, like me, you've bought good ones with no problems, but for people who get the ones that have troubles …

In all fairness... Tesla has been in the "mass production" business for a little over 10 years.

Most of the other car manufacturers have been doing it for nearly 100 years. (Ford 108)

I'm no "Tesla Fan Boy". I don't own one and don't plan to anytime soon but people that I have met who do.. LOVE THEM.

If I lived in an area with a consistent, reliable electrical grid I would most certainly consider an EV and Tesla would be at the top of my consideration list... as wound the Lightning F150.

Maybe someday...

FORD is AWESOME!

 

[Jus Cruisin]

I'm now regretting buying my Powerboost. It stranded me 3 times when trying to start it. It will momentarily show ready then go to accessory with "stop safely now" red warning and malfunction lights. It would eventually start after 3 or 4 hours. Check engine light stays on but drivable. Dealer tried a tsb update and gave it back. Did it again. The dealer kept the truck for 2 weeks. Nothing. A month ago, it did it again in my garage and the next morning it still wouldn't start. It got towed to the dealer and wouldn't start on the rollback and then started when the tech plugged it in. Anyway, it was decided to replace the electric drive unit. This is a first for the dealer and I am losing confidence that they can actually do the replacement. I was told yesterday the trans is out and they need to get a come-along to pull it apart. They say there is no puller tool available from Ford. I'm now thinking I'll be ordering an Ecoboost soon and dump the Powerboost.

 

[F-150 Prius]

In all fairness... Tesla has been in the "mass production" business for a little over 10 years.

Most of the other car manufacturers have been doing it for nearly 100 years. (Ford 108)

I'm no "Tesla Fan Boy". I don't own one and don't plan to anytime soon but people that I have met who do.. LOVE THEM.

If I lived in an area with a consistent, reliable electrical grid I would most certainly consider an EV and Tesla would be at the top of my consideration list... as wound the Lightning F150.

Maybe someday...

FORD is AWESOME!

True. I'd say 90% of Tesla owners subscribe to "love the car, hate the company" … most of the "fans" are fans of Musk which I find to be a pathetic form of hero worship because when pressed to explain why and what they admire, their answers are superficial awe of money or a vague awareness of SpaceX or PayPal. But very few Tesla owners are fans of their encounters with "Service" – I'm sure there are some getting good service as I did from 2016 till 2018 when the wheels fell off because of the influx of Model 3 owners overwhelming Tesla from sales to service to Superchargers and the corporate culture became literally "treat 'em mean to keep 'em keen" which was said to me, face to face from Service people who'd been there when I had my first Tesla and they lamented the "team meetings" where Tesla corporate people would explain how to treat customers thinking it was good for their efficiency and therefore their profitability to give short shrift to "difficult" customers. But I think things are improving at Tesla in terms of their efforts to raise the standards and accept the costs of good service leading to a good ownership experience leading to repeat business. Getting a customer to return should be easier than acquiring a new customer, but Tesla is having trouble because all the EV startups around the world report their customers have mostly owned a Tesla.
All that said, I'm sure I'll buy another Tesla. I put a deposit on the Roadster ($50K then which would be worth $1.2M in $TSLA today … easily the most expensive car I've ever encountered.) I put a deposit on the ClusterTruck but expect to decline to buy it unless they make it much less of a joke in appearance. I ordered the Plaid + but they decided to not build it (I assume because they can't make the 4680 battery in volume, yet.) So that's three recent swings and misses.
I also have a Model X with FSD but Tesla implemented a driving "safety" test which I cannot pass because I live on a winding hilly mountain road so the first and last 5 miles of my commute – to their inane system – look like an insane person weaving across the freeway and repeatedly accelerating and braking. So, yeah, Tesla is a poor software company, a good enough car company and a "real soon now" battery company … and worth a trillion dollars … the world's gone mad. : )

 

[F-150 Prius]

I'm now regretting buying my Powerboost. It stranded me 3 times when trying to start it. It will momentarily show ready then go to accessory with "stop safely now" red warning and malfunction lights. It would eventually start after 3 or 4 hours. Check engine light stays on but drivable. Dealer tried a tsb update and gave it back. Did it again. The dealer kept the truck for 2 weeks. Nothing. A month ago, it did it again in my garage and the next morning it still wouldn't start. It got towed to the dealer and wouldn't start on the rollback and then started when the tech plugged it in. Anyway, it was decided to replace the electric drive unit. This is a first for the dealer and I am losing confidence that they can actually do the replacement. I was told yesterday the trans is out and they need to get a come-along to pull it apart. They say there is no puller tool available from Ford. I'm now thinking I'll be ordering an Ecoboost soon and dump the Powerboost.

I used to be co-owner in a shop – if anyone brought a "come-along" into the shop I'd probably fire them or get them drug tested. If you need a special tool, you either buy it or make it, you don't resort to fence-building farm equipment. Porsche has several tools in the category "shop made" which they expect the mechanic to fabricate (usually pretty simple devices, things like a bracket to hold a transmission or a tube to align a clutch plate.) If they need to build a puller to separate a transmission housing, they should get a fabricator to build the puller or jig. There's also the OSHA requirements to use correct tools and equipment and not have high tension mouse trap contraptions slinging 500lb transmission around the shop …

 

[Snakebitten]

I used to be co-owner in a shop – if anyone brought a "come-along" into the shop I'd probably fire them or get them drug tested. If you need a special tool, you either buy it or make it, you don't resort to fence-building farm equipment. Porsche has several tools in the category "shop made" which they expect the mechanic to fabricate (usually pretty simple devices, things like a bracket to hold a transmission or a tube to align a clutch plate.) If they need to build a puller to separate a transmission housing, they should get a fabricator to build the puller or jig. There's also the OSHA requirements to use correct tools and equipment and not have high tension mouse trap contraptions slinging 500lb transmission around the shop …

I'm guessing that was just a foolish choice of words on someone's communication with the customer.
In all fairness to the techs working on the Powerboost, how could it not be common for them to be doing "their first" on any kind of low percentage factory defect repair? The owner of this truck is having poor luck indeed, but the issue is not common and I don't believe representative of what the vast majority of Powerboost owners are experiencing.
He could swap it for an Ecoboost, but swapping for yet another Powerboost is probably just as good of odds of having a good truck.

 

[notabot]

Any regrets so far? I absolutely love my PowerBoost, it's my first ever truck. But with the minor, but annoying, issues that are starting to build, and the number of complaints and problems from so many other PB/14Gen owners, I'm really starting to annoyed. A $55K vehicle at 6-months old should not be having this many problems.

Wish I coulda got mine for 55k!!! You got a deal...

 

[FORDHOSTAGE]

True. I'd say 90% of Tesla owners subscribe to "love the car, hate the company" … most of the "fans" are fans of Musk which I find to be a pathetic form of hero worship because when pressed to explain why and what they admire, their answers are superficial awe of money or a vague awareness of SpaceX or PayPal. But very few Tesla owners are fans of their encounters with "Service" – I'm sure there are some getting good service as I did from 2016 till 2018 when the wheels fell off because of the influx of Model 3 owners overwhelming Tesla from sales to service to Superchargers and the corporate culture became literally "treat 'em mean to keep 'em keen" which was said to me, face to face from Service people who'd been there when I had my first Tesla and they lamented the "team meetings" where Tesla corporate people would explain how to treat customers thinking it was good for their efficiency and therefore their profitability to give short shrift to "difficult" customers. But I think things are improving at Tesla in terms of their efforts to raise the standards and accept the costs of good service leading to a good ownership experience leading to repeat business. Getting a customer to return should be easier than acquiring a new customer, but Tesla is having trouble because all the EV startups around the world report their customers have mostly owned a Tesla.
All that said, I'm sure I'll buy another Tesla. I put a deposit on the Roadster ($50K then which would be worth $1.2M in $TSLA today … easily the most expensive car I've ever encountered.) I put a deposit on the ClusterTruck but expect to decline to buy it unless they make it much less of a joke in appearance. I ordered the Plaid + but they decided to not build it (I assume because they can't make the 4680 battery in volume, yet.) So that's three recent swings and misses.
I also have a Model X with FSD but Tesla implemented a driving "safety" test which I cannot pass because I live on a winding hilly mountain road so the first and last 5 miles of my commute – to their inane system – look like an insane person weaving across the freeway and repeatedly accelerating and braking. So, yeah, Tesla is a poor software company, a good enough car company and a "real soon now" battery company … and worth a trillion dollars … the world's gone mad. : )

I can't dispute any of your complaints and they ALL sound perfectly reasonable and typical of a (relatively) new company. That's NOT to say that any of it is "acceptable". IT'S NOT!

But what's "FORD'S" EXCUSE?!! They've been mass producing cars/trucks for 108 years.

That have my phone number.

They have my mailing address.

They have my email address.

They know what dealership placed my order.

But after EIGHT MONTHS....(let THAT sink in) CRICKETS!

It's VERY difficult to take that as anything other than a huge middle finger.

BUT... where else am I going to go to buy a 122" wheelbase 4x4 Pickup Truck with a V8? Acting like you're the "only game in town" is kind of expected from a "new" company.

But "FORD"?

Silver Lining: I now have NO ILLUSIONS of exactly what Ford thinks of me and am completely prepared for what's coming. If my new truck shows up anything less that 100% perfect, I'll refuse delivery until the Dealership fixes it. There's NO WAY I'm putting myself at the mercy of FoMoCo at this point.

But despite all of that I am still forced to say... FORD is AWESOME!
just in case!

 

[jeffcrum]

 

[Jus Cruisin]

Been used on the first page......

 

[jeffcrum]

Been used on the first page......

Blah. Missed it. Sorry!

 

[Snakebitten]

I can't dispute any of your complaints and they ALL sound perfectly reasonable and typical of a (relatively) new company. That's NOT to say that any of it is "acceptable". IT'S NOT!

But what's "FORD'S" EXCUSE?!! They've been mass producing cars/trucks for 108 years.

That have my phone number.

They have my mailing address.

They have my email address.

They know what dealership placed my order.

But after EIGHT MONTHS....(let THAT sink in) CRICKETS!

It's VERY difficult to take that as anything other than a huge middle finger.

BUT... where else am I going to go to buy a 122" wheelbase 4x4 Pickup Truck with a V8? Acting like you're the "only game in town" is kind of expected from a "new" company.

But "FORD"?

Silver Lining: I now have NO ILLUSIONS of exactly what Ford thinks of me and am completely prepared for what's coming. If my new truck shows up anything less that 100% perfect, I'll refuse delivery until the Dealership fixes it. There's NO WAY I'm putting myself at the mercy of FoMoCo at this point.

But despite all of that I am still forced to say... FORD is AWESOME!
just in case!

I guess they could call you, email you, or heck, even stop by your house and tell you there's nothing new to tell you?

Waiting isn't the easiest thing to do. I get it.

 

[FORDHOSTAGE]

I guess they could call you, email you, or heck, even stop by your house and tell you there's nothing new to tell you?

Waiting isn't the easiest thing to do. I get it.

"Nothing new"?

People who ordered trucks MONTHS after mine... trucks with WAY MORE options and "chips" are driving them now.

No... They have "something" to tell me. To my face, in an email, a post card, a phone call, a message to my Dealer... ANYTHING but no.

CRICKETS.

So if you want to complain about "customer service" from a company that has only been in the Automobile Mass Production business since LONG AFTER my 1st child was born, I think a little "perspective" is in order here when we're posting on a website dedicated to a company that has been mass producing cars since before Nikola Tesla ever did his 1st experiments with electricity.


But before I get too off point... let me just add that FORD is AWESOME!

 

[Snakebitten]

Lol. You're a hoot. I mean that in a good way.

I'm just saying that I guess they could tell you that your truck isn't built yet, but I think you already know that must be true?

I ordered an HDPP F150 once, exactly to the tiniest option that I wanted. You never know when Ford will do a run of HDPP trucks, so you just wait until your dealership informs you that Ford informed them that the truck is built.

They build 550,000 F150's a year. (normally). It's quite a task when you think about it.

I am kind of curious though to find out what option(s) you chose that is the supply chain delay.

 

[F-150 Prius]

"Nothing new"?

People who ordered trucks MONTHS after mine... trucks with WAY MORE options and "chips" are driving them now.

No... They have "something" to tell me. To my face, in an email, a post card, a phone call, a message to my Dealer... ANYTHING but no.

CRICKETS.

So if you want to complain about "customer service" from a company that has only been in the Automobile Mass Production business since LONG AFTER my 1st child was born, I think a little "perspective" is in order here when we're posting on a website dedicated to a company that has been mass producing cars since before Nikola Tesla ever did his 1st experiments with electricity.


But before I get too off point... let me just add that FORD is AWESOME!

I'd suggest placing another order with another dealer. I did this because the first dealer … wasn't communicating with me … I'm sure that's just a coincidence … : ) … when my order had come in at #1, I'd already been driving a truck I bought from dealer #2 and dealer #1 had never even bothered to read my emails to understand my impatience and my "I'm going to go looking for this truck" comments. And yes, my Platinum PowerBoost FX4 long bed, max tow, tow mirrors, fold flat seats and, and, and is chock full o' chips. I tried to find a friend who would want my order since they were rare then of course but the dealer said I either buy it in my name or they mark it up $10,000 (ended up being advertised for two weeks at $7500 gouge) … I still like the service people at that dealer, but chances of me buying another truck there are zero (and I ordered the Lightning where I bought the PowerBoost.)

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