SYNC 2021 RESET warning

[RidingHighNCO]

Today I lost GPS, Sat Radio and cell phone connection functionality to sync today. After trouble shooting, rebooting my truck without any success I performed a "RESET - to factory defaults". Looking back I should have disconnected/reconnected the battery to see if that reboot would work but I was not able to at the time. I can't stress this enough DO NOT DO THIS!!! I found out tonight through a very long call with Ford Pass support that the reset does not set YOUR truck back to factory defaults as to when it was purchased but to some other time in history dictated by FORD. All of my sync functions work as before the RESET but now I've lost some functionally of Ford Pass. I no longer have the functionality to be notified when my doors or tailgate are opened. I was told by tech support tonight that this function is currently being updated and has been removed and will be reinstated during the next OTA update scheduled for Oct 2023. So I have to wait four months without this ability.

FORD MOTOR COMPANY This is completely unacceptable!!! When performing a RESET to Factory defaults I should not be prohibited in getting my truck back to the configuration prior to performing the RESET. You sell the most popular purchased truck and a very popular truck for theft and you see the need to take theft detection functionality away from owners while you enhance software that should have been tested and verified prior to providing in your product line. This is poor business practice, not that it surprises me since its all about profit over employee satisfaction.

At a minimum you need state on the Sync screen that when performing a RESET you might loose functionality that you can't regain or resolve. I'm sure I'm not the only F-150 owner that has experienced this or might experience this before the next OTA update, you might want to warn owners about this.

So the question remains FORD MOTOR COMPANY What are you going to do for me?

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[imnuts]

The Securialert issues have been well covered here, sand what happens when you do the master reset is in the manual and warned as a last resort in threads here as well. While it sucks for your situation, a few extra minutes looking into your problem here could have likely saved you from your current headache.

 

[RidingHighNCO]

The Securialert issues have been well covered here, sand what happens when you do the master reset is in the manual and warned as a last resort in threads here as well. While it sucks for your situation, a few extra minutes looking into your problem here could have likely saved you from your current headache.

Well you're entitled to your opinion but the use of a Ford product should not be dependent on knowledge of a 3rd party. Anyone should should know that performing a reset would delete any customization setting that the user has performed such as address book, bluetooth connections, favorites, etc which all stated on the warning screen when performing at reset. If it is so damn important that you might loose functionality that you can't regain...might be worthwhile to state that on the warning screen.

 

[imnuts]

Well, I'm pretty sure that Ford also announced at some point previously, either via an email or Fordpass notification (or both) that Securialert was going to change and potentially go away for users. You want all the nitty gritty detail listed on your truck, but also don't seem to want to look up any information on your own. I'm also not sure why this needed two threads on the forum in different sections.

 

[Snakebitten]

One of the lessons I learned early on in my professional life, as well as the Powerboost ownership experience......

You can usually get away with hanging out on the bleeding edge as long as you shamefully wait for at least one or two others to taste-test before you dive in. ?

I narrowly escaped the unintended consequences of a couple of FDRS updates, as well as the aforementioned Sync4 reset.

While I'm grateful for the wisdom and generosity of this forum, I regret the price some have paid for being pioneers.

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