Such is life these days

[Thunderchief]

Drove to my Dealer this morning, August 8, and found my truck in the parking lot behind the dealer. I discovered it had not been moved since I dropped it off on August 1 for a scheduled appointment, one week just parked at the dealer.

I had waited for almost a month, to August 2, to get an appointment for service. I had the AC freezing up, the transmission sticking in 8th gear, recall for trailer brakes, recall for steering column wire bundle, headlight switch changing automatically, and random collision warning. I was puzzled as to why I waited for a month for an appointment and then the truck sat in the dealer's lot for another week.

I talked with the Service Manager today and never did get an absolute and truthful answer but from all I was told, this is the new scheduling technique to maximize the efficient time of the technicians. It appears that managing the software on the currant vehicles can often be an unknown. For example, my Dealer had a vehicle come in for the Blue Cruise update. What should have taken 8-hours took the technician two full days. One of the updates on my 2022 Powerboost Lariat is scheduled for 40-minutes but, if the update doesn't check out, it will take an additional 8-hours. So the Dealers are bringing in vehicles ahead of the expected date for repairs to ensure they have vehicles in the queue when a technician's time opens up. Along with this queue business are the delays when it is found that parts are needed. Another factor is the difficulty of finding truly qualified technicians.

I think that is the new reality. I received my 2022 Ford Lariat Powerboost in February so I have had it slightly less than 7-months during which time it has now sat in the Dealer's maintenance area 40-days and 40-nights, and still counting. The first 29-days was for the Heat Exchanger leak and now another week, and counting, for the AC, transmission, recalls, light, and warning sounds.

Such is life these days. .

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[powerboatr]

i think that is PISS poor PLANNING and scheduling on part of the dealer. NO EXCUSES

if you have an scheduled time and day, then the tech should be on your vehicle as scheduled.

if they run into "OH by the ways" on other vehicles then they should; A have more techs or ; B let you know and find resolution or ; C deny any new appointments.

if updates are creating issues then they need one tech that just focuses on that. updates can be quirky and they probably will get quirkier.

did they give you a loaner vehicle?

your prior military so you know what i am thinking. it would get me banned in a minute if i stated my thoughts.

take it to another dealer . if it was mine. i would be a very very squeaky wheel until satisfactory resolution has occurred . every freaking day, hour and in person.

we have 4 ford dealers within 30 minutes of each other. they cater to appointments and KEEPING THEM.
they may not call as soon as vehicle is ready, but they do get to work when its dropped off.

 

[Thunderchief]

I got a loaner vehicle. After the first 29-days for the Heat Exchanger leak they gave me an extended warranty. It was a nice gesture but of no value to me since it is not transferrable and I change vehicles at three years.

 

[Snakebitten]

Doctors appointments have been treated like this for so long that we just expect it.

I call THEM and ask THEM when would it be convenient for THEM to see me.
They look at their schedule for a TIME that THEY say that THEY can see me.

I arrive a few minutes early to handle the inevitable clipboard that will be handed to me through the sliding glass window. Lol

Then I sit and wait starting WHEN they said that they can see me.

30 minutes is my usual limit. I don't get angry. I don't say anything to anyone. I just leave.

It took a few years but eventually found some doctors that got the message and actually wanted me still as a patient (customer)

I AM a customer at the dealership. I won't get mad or cause a ruckus there either. But it IS my truck, not theirs. I don't know exactly what my limit is, but I do believe if I drove it there, I can drive it away too.

My way isn't going to change the world or fix what's broken in customer service these days. But it DOES keep ME from getting too irritated.

 

[sbi]

Doctors appointments have been treated like this for so long that we just expect it.

I call THEM and ask THEM when would it be convenient for THEM to see me.
They look at their schedule for a TIME that THEY say that THEY can see me.

I arrive a few minutes early to handle the inevitable clipboard that will be handed to me through the sliding glass window. Lol

Then I sit and wait starting WHEN they said that they can see me.

30 minutes is my usual limit. I don't get angry. I don't say anything to anyone. I just leave.

Isn't it amazing? You call your doctor because you don't feel well and he/she can see you in 2 months. Go to the ER or the urgent care...so why do you need a doctor/pcp?
OK, no PCP, I'll just use the urgent care from now on, they can see me 7 days a week.
Oh, wait, but you must have a PCP otherwise you don't ger referrals or meds refill.

 

[Grafx36510]

I have some feelings about this having been in healthcare and, of course, using a manufacturers dealer. I can see both sides of the coin so to speak. But, in order to avoid the cesspool of politics, all I can say is, FIND A NEW DEALERSHIP SERVICE DEPARTMENT.

 

[powerboatr]

my chiropractor has the best policy
he is open 4 days a week 830 to 1200 then 2 to 6
if you are a patient , you just walk in .
longest i have sat waiting is not even 10 minutes, he cycles us through to the e stem gals pretty fast

if i make an appointment at a dealer I expect no less and no more than them to get on it at the scheduled time.
easy peazy. thats why we make appointment.
if it sat for 7 days and no workie on it..i would be irritated and finding out why.
no excuse for poor planning and pissy service EVER.

 

[Viper]

Drove to my Dealer this morning, August 8, and found my truck in the parking lot behind the dealer. I discovered it had not been moved since I dropped it off on August 1 for a scheduled appointment, one week just parked at the dealer.

I had waited for almost a month, to August 2, to get an appointment for service. I had the AC freezing up, the transmission sticking in 8th gear, recall for trailer brakes, recall for steering column wire bundle, headlight switch changing automatically, and random collision warning. I was puzzled as to why I waited for a month for an appointment and then the truck sat in the dealer's lot for another week.

I talked with the Service Manager today and never did get an absolute and truthful answer but from all I was told, this is the new scheduling technique to maximize the efficient time of the technicians. It appears that managing the software on the currant vehicles can often be an unknown. For example, my Dealer had a vehicle come in for the Blue Cruise update. What should have taken 8-hours took the technician two full days. One of the updates on my 2022 Powerboost Lariat is scheduled for 40-minutes but, if the update doesn't check out, it will take an additional 8-hours. So the Dealers are bringing in vehicles ahead of the expected date for repairs to ensure they have vehicles in the queue when a technician's time opens up. Along with this queue business are the delays when it is found that parts are needed. Another factor is the difficulty of finding truly qualified technicians.

I think that is the new reality. I received my 2022 Ford Lariat Powerboost in February so I have had it slightly less than 7-months during which time it has now sat in the Dealer's maintenance area 40-days and 40-nights, and still counting. The first 29-days was for the Heat Exchanger leak and now another week, and counting, for the AC, transmission, recalls, light, and warning sounds.

Such is life these days. The politicians are ruining the country.

Question about the 8'th gear problem. Mine is doing the same thing. Did they say anything about a TSB or a fix for that?
Thanks for any info!

 

[Snakedoctor]

headlight switch changing automatically

What do you mean by this? Because it is supposed to revert back to "auto"

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