RAS139
Member
- Thread starter
- #1
In August of 2023 had to service my 2022 F150 3.5L Ecoboost, which had 38,800 miles on it. Vehicle Lost power when accelerating and white smoke present.
Dealership sent the following message after diagnosis:
RO # 373375 . 36824 MILES . p0299, p2ab8. passenger side turbo (bank 1) impeller nut fell off and went through turbo charger, damaging it. this caused the turbo to leak oil and fill the entire intake system with engine oil. r/r bank 1 turbo, r/r multiple components to drain/clean oil out of there.
there was supposedly caked oil and sludge caused when the nut went through the turbocharger. Repairs were completed.
I have routinely changed the oil over the past year. The beginning of August this year, similar symptoms were observed, at 59.700 miles. I took it back to the same dealership. After attempting to diagnose the vehicle, they advised there was too much sludge in the engine and would need a new engine and turbocharger. They requested receipts showing oil maintenance. I had the receipts from where I had purchased the oil and filters each time I changed the oil, which I did myself. I changed the oil routinely, at least every two-three months (approximately every 7,500k).
According to the dealership, they did not further diagnose the vehicle once they observed the sludge. It’s been 30 days and they still haven’t ordered parts, citing that they need approval from Ford. The Ford representative has indicated that since I have provided the receipts to both the dealership and Ford, the repairs should be covered under warranty. However, the service advisor from the dealership won’t order the parts, because he needs Ford’s Approval. Ford is advising from what they see it should be covered under the powertrain warranty. However, Ford advisor did state it’s the dealership that gives the final approval for warranty coverage.
neither, the Ford Advisor or I can get any answers from the dealership service advisor. He doesn’t return calls or emails.
I’m afraid they aren’t going to cover the repairs since I changed the oil each time personally.
my two questions are:
1) is it reasonable that this current issue is related to the prior incident last year, which caused oil and coolant to leak into the engine causing the catastrophic failure? If not what would cause this issue since I did change the oil/filter routinely, and have proof I purchased the products to do so?
2) can the repairs be denied warranty coverage due to me changing the oil each time myself instead of a mechanic shop doing it? Even though I have dated receipts where I purchased the oil/filters and changed them on the same days as the purchase?
Dealership sent the following message after diagnosis:
RO # 373375 . 36824 MILES . p0299, p2ab8. passenger side turbo (bank 1) impeller nut fell off and went through turbo charger, damaging it. this caused the turbo to leak oil and fill the entire intake system with engine oil. r/r bank 1 turbo, r/r multiple components to drain/clean oil out of there.
there was supposedly caked oil and sludge caused when the nut went through the turbocharger. Repairs were completed.
I have routinely changed the oil over the past year. The beginning of August this year, similar symptoms were observed, at 59.700 miles. I took it back to the same dealership. After attempting to diagnose the vehicle, they advised there was too much sludge in the engine and would need a new engine and turbocharger. They requested receipts showing oil maintenance. I had the receipts from where I had purchased the oil and filters each time I changed the oil, which I did myself. I changed the oil routinely, at least every two-three months (approximately every 7,500k).
According to the dealership, they did not further diagnose the vehicle once they observed the sludge. It’s been 30 days and they still haven’t ordered parts, citing that they need approval from Ford. The Ford representative has indicated that since I have provided the receipts to both the dealership and Ford, the repairs should be covered under warranty. However, the service advisor from the dealership won’t order the parts, because he needs Ford’s Approval. Ford is advising from what they see it should be covered under the powertrain warranty. However, Ford advisor did state it’s the dealership that gives the final approval for warranty coverage.
neither, the Ford Advisor or I can get any answers from the dealership service advisor. He doesn’t return calls or emails.
I’m afraid they aren’t going to cover the repairs since I changed the oil each time personally.
my two questions are:
1) is it reasonable that this current issue is related to the prior incident last year, which caused oil and coolant to leak into the engine causing the catastrophic failure? If not what would cause this issue since I did change the oil/filter routinely, and have proof I purchased the products to do so?
2) can the repairs be denied warranty coverage due to me changing the oil each time myself instead of a mechanic shop doing it? Even though I have dated receipts where I purchased the oil/filters and changed them on the same days as the purchase?
Sponsored
