Powertrain Malfunction/ Electric motor won’t engage

[MyejohKY]

‘21 powerboost, 30k miles.
Driving 70mph down the highway I got the wrench, and after about 4 minutes it disappeared. I thought it was odd, so I pulled into a gas station and shut the truck off. (Pulling into the gas station I noticed my motor didn’t shut off as it usually does). When I started back up I was in electric, but the truck never switched back into electric the rest of my trip. Anything I can do to troubleshoot this? Out of town so I won’t be back near my dealership for 5 days. I’m hoping it’s a 12v battery or perhaps a code needing to be cleared: after viewing other threads, I see this can be tricky. Any advice is welcomed!!

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[Ford Motor Company]

‘21 powerboost, 30k miles.
Driving 70mph down the highway I got the wrench, and after about 4 minutes it disappeared. I thought it was odd, so I pulled into a gas station and shut the truck off. (Pulling into the gas station I noticed my motor didn’t shut off as it usually does). When I started back up I was in electric, but the truck never switched back into electric the rest of my trip. Anything I can do to troubleshoot this? Out of town so I won’t be back near my dealership for 5 days. I’m hoping it’s a 12v battery or perhaps a code needing to be cleared: after viewing other threads, I see this can be tricky. Any advice is welcomed!!

Hi there- This doesn't sound like the kind of experience we want you to have. Feel free to send over a private message with your VIN and dealership info at your earliest convenience. I can look into things on my end.

 

[FLPB]

Any resolution to this? Mine did the exact same thing today.

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